Expedia

I am very upset because they issued a…

I am very upset because they issued a credit and now they’re saying it’s the Airlines problem and that the airline actually charges the same amount for a penalty and they were not willing to give me any credit even though I have over four trips pending right now and every year I travel at least 10 times and always with Expedia There is no point in reaching your customer service because it’s all AI. I just did. The bottom line is that you do not value your real customers.

Daryl SmithUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-06

I just booked a rental car that was…

I just booked a rental car that was confirmed by Expedia, but when arrived the rental agency had no cars nor even any knowledge of my reservation. Not to mention you pay a premium to use Expedia. I will not be using them any further.

Absolutely shocking company

Absolutely shocking company. Give you an email address to contact them to review your complaint but it doesn't exist on record Try calling their customer service it's all robotic They will do anything to avoid customer contact in case you might just need their help DO Not USE THEM YOU ARE STILL NOT LISTENING THIS EMAILADDRESS DOES NOT WORK

Hayden SAustralia · 7 reviews · Experienced 2026-08-04 · Posted 2026-08-05

They scammed me

They scammed me, I booked a property, and it cancelled last minute. They sent a compensation offer, and I rebooked a new property. This also cancelled within the hour. I talked to someone there on the phone (with being left on hold for a total of over 30 minutes!) to ask what happens to the compensation offer when this happens twice, because I only ever had the budget I booked initially. They confirmed I could rebook again and would be looked after. Now retrospectively they’ve lowered the compensation amount because “the difference between my second booking and the third” was lower, which is insane because I never had more than my first bookings budget, and would never have booked more than that if not told on the phone! They deceptively upsold me and are now scamming the promised compensation. I am also a gold VIP with ten’s of thousands spend in the last two years alone. NEVER DEAL WITH THESE THIEVING SCUM!!! RE your reply - you contact Anas at Vrbo support team for details I’m not contacting you again.

Lorrie AnneCanada · 2 reviews · Experienced 2026-07-31 · Posted 2026-08-05

Shame on Expedia

I booked a room through Expedia and checked in, but we immediately left after seeing the condition of the accommodations. We did not stay overnight or use the room because it was completely unacceptable. The room was filthy and unsanitary. The bathroom had mould, the mattresses appeared to have multiple urine stains, there was hair throughout the sheets, and there was a yellow, sticky substance on the floors, light fixtures, and furniture. The overall condition of the room was far below basic hotel standards and did not match what was advertised. I expected a clean, safe, and functional hotel room. I was not expecting luxury, only the minimum standards required for a guest to reasonably occupy the room, starting with a clean bed and sanitary accommodations. Because the room was not suitable for occupancy, we left immediately and did not receive the service we paid for. Expedia advised that a refund could not be issued because the property was not cooperating and offered only a $50 credit. This does not reasonably address the situation. Provided videos and photos of the room condition. Since we did not stay at the property due to its unacceptable and unsanitary condition, nothing less than a full refund is acceptable. Shame on Expedia! To reply to Expedia's reply - I have already spent the last three days communicating with Expedia trying to resolve this matter. I have spoken with Dhruv, Jessa U, and Jenena A, and I specifically requested that the matter be escalated to Customer Relations. I was advised that the decision was final. The only resolution offered was a one-time Key Cash credit of USD $50.00 toward a future booking, which is not an acceptable resolution given the circumstances and the condition of the accommodations.

Sunshine York HangerUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-05

This company and the hotel they booked…

This company and the hotel they booked for are both incompetent. I submitted a review and they refused it and asked me to rereview. If your not happy with what's being said don't ask me to update it. You explained that it could be a glitch on your end but nothing was corrected even when I didn't ask for a refund but to update the correct dates their system generated 8/2 check out 8/3 when in actually the dates 8/29 check 8/30. So you say it could be a glitch but I have no correct no update or room for dates I actually requested. I received a response advised to contact then on the phone with them they are giving me the run around telling me they reviewed everything. But I showed them all my screen shots of previous conversation with their agent there explaining that the hotel is declining everything but I'm explaining the issue is with them and the dates I requested not what they forwarded to the hotel. Your company is wasted time and effort.

Lauren Ann CarnahanUnited States · 1 review · Experienced 2026-08-01 · Posted 2026-08-04

They were very bad at attempting to…

They were very bad at attempting to contact the hotel on my behalf when I was able to immediately get a hold of someone. Do not use their services.

Used Expedia to book a property in…

Used Expedia to book a property in Rome. However, the property had bed bugs and insects on walls so my wife and I couldn't sleep and left the property early. Contacted Expedia who told me that they would resolve everything for me and get in touch when resolved. A day later, they tell me they can't get hold of property owner and can't refund as a result. Absolutely ridiculous. Will never use them again. No care for customer care or wellbeing.

Misled when booking a hire car

Booked a car hire. I always look for the free additional driver option, so my partner and I can share the driving. On arrival at the car hire desk, we were charged 87 Euros for the additional driver. I said in that case cancel it but the hire firm said not possible, you will have to take it up with Expedia. Expedia refused a refund, on the basis an additional driver is merely a "request", not a "guaranteed service". Misleading booking process and very poor customer service. I won't be using Expedia again.

Worst company do not use

Worst company do not use. Absolutely nil customer service. My daughter has spent all day trying to rebook flights we had to cancel due to a bereavement. We were given credits. After spending 7 hours and being passed between at least 12 people she has been told over the day these various senarios. She cannot use the credits for a different flight to that booked, contrary to information from the actual airline. She cannot receive a refund for the flights, again contrary to information from the actual airline, and to top it all if she wants to use her flight credits she will be charged £469 to do so. Sonething which has never been mentioned over the many months this discussion has gone on. They are just a bunch of crooks. Do not use them. Also be aware there is an ANONYMOUS 5 star review on here. I don't believe for one minute it is genuine! Keep away from this company! Further to their standard reply my daughter did email and got We were right and that's all we are going to do about it. Don't waste your time with this apology if a company, go direct to the airline.

The hotel had multiple issues

The hotel had multiple issues, and the beach was covered in seaweed that had been there since March. The smell was unbearable, and the ocean was unusable. This wasn’t a minor inconvenience—it ruined the vacation we paid for. Expedia never mentioned any of this while charging a high price. Had we known, we would have chosen a different destination. Customer service was also terrible. It was hard to reach anyone, and when we did, they weren’t helpful. Travelers deserve honest information before booking. We didn’t get it, and I hope this helps others avoid the same mistake.Please do yourself a favor and stay away from Expedia.

No support from Expedia,

I had a terrible experience booking through Expedia. I booked a hotel that was rated and priced as a 3-star property, but the reality was complete trash—barely half a star quality at best. When I called Expedia customer service to complain, report the misrepresentation, and request a refund, they completely washed their hands of the situation. Their agent told me they couldn't issue a refund because "the hotel already has the money." What is the point of booking through a travel agency if they offer zero support when things go wrong? Expedia pushed all responsibility onto the hotel, and the hotel pushed it right back onto Expedia. Nobody took accountability, and I was left stranded with no resolution. Never, ever use Expedia to book your travel. If anything goes wrong with your reservation, you will be left completely without customer support. Save yourself the stress and book elsewhere.

Will never use Expedia again

We used Expedia to book flights and hotel in Tblisi, Georgia. On arrival at 10:30pm, the hotel said there was no reservation. We called Expedia and were told that the booking was still very much live on the system. They called the hotel and I witnessed the conversation. The hotel had canceled our reservation because they were overbooked. Expedia were less than useless in helping us find alternative accomodation. After 2 hours of intense stress, we booked ourselves into the Novotel for 3 nights - we had planned to stay 9 nights, but could not afford 9 nights of Novotel prices. The holiday was ruined and we had to change our flights at more cost to ourselves to get home before being even more out of pocket. Expedia have not compensated us fairly. We have used Expedia before, many times actually, but will never use them again.

March 7

March 7, 2026 Paid $3842.06 False advertising The trip was booked online through AARP Travel Center, which uses Expedia for Travel arrangements. I paid for a Luxury Resort, 4 Bedrooms, Private Pool (Eastside) at Encore Reunion Resort, and Waterpark, but I was assigned the Westside, which is old and in poor condition. Not Luxury at all. They advertise a breakfast buffet, and it's a continental breakfast. I booked this package solely based on the Pool Size and Breakfast Buffet. The pool was much smaller and not cleaned. The microwave glass is broken, the trash can pedal was broken, and the toilet seat is loose. I was charged $40.00 a day for the heated pool. The gas grill did not have a gas tank. The carpets had not been cleaned; they were filthy. The kitchen counter had multiple chips along the edge, the floor tiles had multiple chips, and some of the tiles around the pool were sunken into the ground, making them dangerous. Encore Shuttle Bus number they gave me (407)279-0048, I called and only got voicemail. I left a message, and no one ever called me back. I had to pay $35.00 a day for parking at Walt Disney World and Universal Studios. Southwest Airlines canceled Flight 3416 on Saturday, May 2, 2026, due to weather conditions in Florida. I didn't fly out until Sunday, May 3, 2026. Missing one day of Walt Disney Theme park for 4 Adult passes, which were prepaid. Fox Rent a Car did not honor the reservation. They said the confirmation FFX070523F was no longer valid since I didn't pick up the car on Saturday, May 2, 2026. Fox Rent a Car charged me $348.50 for a new reservation on Sunday, May 3, 2026. I called the AARP Travel Center/Expedia on May 2, 2026, to explain the situation and asked the representative to contact Fox Rent a Car, Encore Reunion Resort, and Waterpark, as Southwest Airlines had canceled our flight for Saturday, May 2, 2026, and that I would not be showing up until Sunday, May 3, 2026. The AARP representative assured me that all would be taken care of. Expedia offered me a refund of $58.88 Never will I book a trip using Expedia ever again!

Kevin NguyenUnited States · Experienced 2026-08-02 · Posted 2026-08-03

Horrible experience

Horrible experience! Inconsistent customer service, fake booking, and terrible system. I had an absolutely frustrating experience with Expedia today while trying to book a flight for my holiday trip. After receiving a booking confirmation (Booking ID: A7STSC), the nightmare began. One representative told me my trip was rejected due to being 'out of stock,' while another agent assured me everything was completely fine. Because of this total lack of consistency, I had to waste my entire Sunday trying to verify the information. When I finally managed to speak directly with an agent on the phone, they initially claimed 'everything is OK.' However, the moment I asked them for the actual Electronic Ticket Number, they finally admitted the flight was out of stock. Worse yet, they didn't even bother to cancel the transaction properly until I strictly demanded they send me a cancellation confirmation email right away. Now, my credit card limit is tied up with a heavy pending charge because of their system failure, and the low fare on the airline's website is gone. This is completely unprofessional. I highly recommend everyone avoid using Expedia for important trips!

Anthony LewisUnited States · Experienced 2026-08-02 · Posted 2026-08-03

You suck!!!

My flight was cancelled by the airline…

My flight was cancelled by the airline and in the 7 weeks since I have contacted Expedia 8 times, initially to reschedule my flight but with no action I then requested to process the refund (approximately call 5) which was confirmed to be in action by an Expedia team member - this was not correct. Expedia is incompetent/negligent in contacting the airline (which I have done easily) and following up because nothing has been done. I am repeatedly told to wait 24-72 hours while nothing is done. I am currently 1570 AUD out of pocket.

I will never use Expedia again

I will never use Expedia again. The horror of navigating the airline credits program is akin to being flayed alive. The extreme level of automation make customer service a joke.

Horrible

Horrible. They gave me a credit for a flight but then when I try to use the credit they have to "upgrade" the flight so I have to pay more for the flight with the purported credit than if I booked the flight directly with the airline. They are horrible. Will NEVER use them again.

mkrazinskiyahoo.comUnited States · Experienced 2026-04-30 · Posted 2026-08-03

Been waiting on a refund since May

Been waiting on a refund since the beginning of 30 april. Changed flights said it would be refunded. Called all good will refund in 14 to 28 days. 2nd call in 27 June refund coming your bank turned it around..called bank nothing was try to be returned. It's now aug bank check nothing was refunded or tried...called said I'll call you back in 30 min. No call back and calling again! 4th time! Let see what happens.