1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342
About this business
Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.
Written by the business, not verified by us.
Is Expedia legit?
Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations.
Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.
Auto-generated from all reviews of this business. For reference only.
Still absolutely no response from Expedia despite multiple efforts. They not only screwed up my wedding trip, but lied on the phone and charged more than double the amount they mentioned on the phone once I gave my credit card to fix their mistake. I hope you go out of business.
Reply from Expedia2026-07-31
Hi John,
Thanks for taking the time to share your feedback on our website. We understand your concerns about not receiving a response, being charged more than expected, and the impact this had on your travel plans.
Please reach out to us at expedia.com/helpcenter so our team can review this further and assist you directly.
Thanks,
Expedia Customer Support Team
Horrible company! I will never use them again. Please, people — use any company other than Expedia. They won’t lift a finger to help you even if stuck in another country. You’re far better off booking directly with the airlines themselves. United airlines corrected everything Expedia refused to even try to help with.
Reply from Expedia2026-07-30
Hi Daniel,
Thanks for sharing your feedback. We understand the importance of feeling supported while managing a travel issue abroad, especially when timely help matters most.
Please contact us at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
I booked a hotel and it never showed up in their system
I booked a hotel and it never showed up
On the hotel reservation and customer service gave me hell. I will never book with Expedia again,
Reply from Expedia2026-07-29
Hi Sam,
Thank you for sharing your feedback. We understand your concern about the hotel not seeing your reservation.
We’d appreciate the opportunity to review this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
paid $94 for a room on the site or app and when I got to the hotel it was $194 total and they wouldn't let me get my $100 back that I already spent if I didn't want to spend the unexpected $100.
Reply from Expedia2026-07-29
Hi Nick,
Thank you for bringing this matter to our attention. We understand your concern regarding the unexpected charges and appreciate the opportunity to address it. To review your reservation details securely and provide further assistance, please contact us directly at Expedia.com/service.
Thanks,
Expedia Customer Service Team
Absolutely useless customer service. Said they couldn’t take my payment in pounds sterling, goodness knows why! Had to do the transaction in dollars-I said I wasn’t happy as I knew I would be charged a Stirling transaction fee and was promised faithfully and assured that I wouldn’t have to pay any transaction charges for paying in dollars. After six hours on different days over 10 days they’ve told me that I’ve got to pay the transaction charges and get onto my bank - I have now given up!’ just not acceptable at all-don’t touch them with a barge pole. they are useless in my opinion.
Reply from Expedia2026-07-29
Hi Beverly,
We understand your situation completely, as it is highly unprofessional to receive conflicting information after dedicating significant time to resolve a billing issue.
Please contact us through our Help Center at expedia.com/service so our team can review this further.
Thanks,
Expedia Customer Support Team
I was due a 2 night credit on hotel rooms. Only received one. After a hour of getting through the AI bots, I finally got a live person. Her name was Pea or Pee (I’m assuming the latter).
I was not upset at all, just asking questions that were apparently too hard for her. She told me to “calm down” 🤣 I was already calm and actually in a great mood. Simple questions.
Gotta tell anyone in customer service, those 2 words (“calm down”) will absolutely destroy your career. I’ve been in customer service for over 40 years and wonder who hires these idiots. We use to call upset customers “irates” when I worked for airlines. I was in no way an irate. I’d fire her instantly just listening to that recording. She has no business representing a business she doesn’t own.
Do better Expedia.
Reply from Expedia2026-07-29
Hi Robyn,
Thanks for reaching out. Spending that much time with automated systems and then getting that kind of response isn’t the experience we want for you.
Please contact us at expedia.com/helpcenter so our team can review your missing night credits further.
Thanks,
Expedia Customer Support Team
Expedia’s Hotel Booking Protection is misleading. I tried to cancel just one night of my reservation, more than 30 days in advance, and they told me I had to cancel the entire booking and rebook - even though the hotel is fully sold out. This “protection” doesn’t let you make changes and offers no real flexibility. Useless, feels like a scam!
Reply from Expedia2026-07-30
Hello,
Thanks for your feedback. We understand your concerns about the Hotel Booking Protection and your request to adjust part of your stay.
We’d like to take a closer look at this. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
⭐☆☆☆☆
Extremely disappointing experience. I accidentally booked the wrong date and never used the room. When I arrived at the hotel on the correct day, I had to pay for a completely new reservation because the original one had already passed.
I contacted Expedia immediately and was told over the phone that I would receive a refund. After waiting for them to contact the hotel, I was informed that no refund would be issued because the reservation was non-refundable.
I understand that policies exist, but charging a customer for a room that was never occupied and refusing to make any exception shows a complete lack of customer service. I still stayed at the hotel and paid for another room, yet neither Expedia nor the property was willing to help resolve an honest mistake.
This experience has left me very disappointed. The lack of flexibility and the conflicting information I received from customer service make it difficult for me to recommend booking here.
Reply from Expedia2026-07-30
Hi Laura,
Thanks for sharing your feedback. We understand your concerns, and we’re sorry for the inconvenience this has caused.
Please contact us through our Help Center at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Expedia took my money, failed to provide the booked vehicle, and then made getting a refund nearly impossible
I prepaid Expedia $406.38 for a midsize Suzuki SX4 or similar rental through OK Mobility in Athens. When I arrived, the reserved vehicle class was unavailable. Instead, I was offered a materially smaller Suzuki Swift.
The OK Mobility employee told me that, if I did not accept the smaller vehicle, I should return the key and have Expedia process the cancellation. I followed those instructions exactly: I returned the key immediately, never drove or used the vehicle, and contacted Expedia while I was still at the rental location.
Expedia’s representative tried to contact OK Mobility but could not reach anyone able to help. Expedia later used its own inability to communicate with its supplier as the reason for refusing my refund. In other words, Expedia accepted my payment, its partner did not provide the booked service, and Expedia then claimed that nothing could be done because the partner would not approve the refund.
Expedia offered me $60 in OneKeyCash instead of returning the $406.38 charged to my credit card. A promotional credit is not an acceptable substitute for refunding money paid for a service that was not provided as agreed.
The escalation process was equally poor. I gave Expedia a specific telephone number and agreed to be available between 3:00 and 6:00 p.m. France time. Expedia confirmed that it would call during the requested time. It did not. Nearly two hours after the agreed window ended, someone called a different telephone number that I could not access while traveling, left no direct callback number, and asked me once again to provide a callback time that I had already supplied in writing.
The supplier also later sent an erroneous record to my email concerning a Renault Trafic, contract 7339499, plate listed as “FAKE168,” under a misspelled customer name. I never collected, drove, or returned that vehicle. Despite being informed of this serious inconsistency, Expedia still failed to provide a meaningful resolution.
Because of Expedia’s failure, I had to arrange another rental at the last minute for $831.09, pay an additional €20.10 taxi fare, spend approximately three hours dealing with the problem at the airport, and devote many additional hours to emails, calls, documentation, and escalation.
I have now had to initiate a credit-card dispute simply to recover the original charge.
This experience showed me that Expedia may be willing to take payment, but when its supplier fails to provide the booked service, the customer can be trapped between Expedia and the supplier, with neither accepting responsibility. Expedia repeatedly sent generic responses, failed to review its own correspondence, failed to call the agreed number at the agreed time, and attempted to substitute a small platform credit for a legitimate cash refund.
I would not book another prepaid car rental through Expedia. Based on my experience, booking directly with a reputable rental company provides far greater accountability when something goes wrong.
Reply from Expedia2026-07-30
Hi Jeremy,
Thank you for sharing your experience. We understand your concerns about your booking and follow-up support, and how important it is to receive clear and timely assistance.
We’d like to look into this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
I use to love using Expedia but recently when I need to cancel or change the site will not allow it seems it has a long bug. I will not book there again too much of a headache
Reply from Expedia2026-07-28
Hi Cynthia,
Thank you for letting us know about this issue. We understand your concern about the cancellations and changes process.
Please contact us through our Help Center at Expedia.com/helpcenter and share your itinerary details so our team can review this further.
Thanks,
Expedia Customer Support Team
I booked a hotel for Aug 25-27. I drive 7 hours and when I got there Expedia booked it for Aug 8-10. I had to get another hotel on short notice and it cost me 650 bucks. I'm not going back for the weekend they booked. They changed it not me. They will not give me a refund. They claim they cannot contact The Hilton. I live on social security and a small retirement account. What's another 400 bucks right? Lesson learned. Never use Expedia. In my opinion they are criminals. Hopefully my credit card company will get me a refund.
Reply from Expedia2026-07-29
Hi David,
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we understand how important it is to have your concern properly reviewed.
Please contact us through our Help Center at expedia.com/helpcenter so our team can look into this further and assist you.
Thanks,
Expedia Customer Support Team
EXPEDIA TRIED TO STEAL MY REFUND MONEY $3512.96 BY NOT CONTACTING ME AND SENDING ANY EMAIL TO ME. THEIR CORPORATE OFFICE LIED TO ME SAYING THEY TRIED TO REACH ME, NEVER SAID HOW. WHENEVER I CALLED THE CUSTOMER SERVICE PERSONAL WOULD KEEP ON TRANSFERRING FROM ONE PERSON TO OTHER. THE CORPORATE OFFICE SEND ME A LETTER SAYING THEY OWE ME ABOVE AMOUNT AND IS WAITING FOR MY CREDIT CARD INFO. THIS IS 11 PM AND I HAVE BEEN WAITING 45 MINUTES ON THE PHONE! I MUST HAVE SPENT ABOUT 50 HOURS IN THE PAST 6 MONTHS TRYING TO RESOLVE THIS ISSUE BUT THEY ARE PLAYING THIS CAT AND MOUSE GAME!!
HELLO ALL, PLEASE, NEVER EVER DO ANY BUSINESS WITH EXPEDIA!! USE ANY OTHER WEBSITES TO BOOK YOUR TICKETS. I CAN'T EXPLAIN THE PAIN AND FRUSTRATION THEY LET ME GO THROUGH. CUSTOMER SERVICE SUPERVISORS ARE EVEN WORSE! WORST COMPANY TO DEAL WITH IF THERE IS A REFUND OR DISPUTE!! I WILL NEVER EVER IN MY LIFE BOOK A TICKET OR HOTEL WITH EXPEDIA!!
THEY HAVE TOTAL DISREGARD FOR CUSTOMERS!! THEIR CORPORATE OFFICE SENT ME A LETTER WITHOUT AN EMAIL OR CONTACT NUMBER BUT STATED AT THE BOTTOM SAYING TO CONTACT THEM IF ANY QUESTIONS!!
UPDATE: IT TOOK THEM 3 HOURS TO LOOK INTO MY MATTER FROM 10.30 PM TO 1.30 AM AFTER ALONG DAYS WORK !! MANY TIMES, THEY PUT ME ON HOLD FOR 1 HR PLUS!! CAN YOU BELIEVE ONE OF THE SUPERVIOSR TOLD ME THAT EXPEDIA WILL NOT CALL CUSTOMERS BACK!! WOW! WHAT A COMPANY DOING BUSINESS GLOBALLY!! MY EXPERIENCE WAS NOTHING BUT FRAUD AND LIES FROM THIS COMPANY!!
I HAD TO SEND A WRITTEN COMPLAINT TO ILLINOIS ATTORNEY GENERAL'S OFFICE TO RESOLVE THIS MATTER!! THEY EVEN LIED TO AG'S OFFICE SAYING THEY TRIED TO REACH ME MANY TIMES!! NEVER EVER BY EMAIL OR BY TELEPHONE DID THEY REACH ME. I AM AGHAST TO REALIZE THAT A CORPORATION LIKE EXPEDIA CAN SAY UTTER LIES LIKE THIS!! WORST COMPANY EVER I DEALT WITH IN MY LIFE!! THEIR MANAGERIAL STAFF ARE EVEN WORSE!! COUPLE OF TIMES TWO SUPERVISORS STATED "YOU CAN SEND COMPLAINTS TO ANY GOVERNMENT AGENCIES THEY DO NOT CARE AND THEY HAD NO OTHER ANSWER THAN THEY DO NOT HAVE MY MONEY!!
IF ANY OF YOU HAVE SIMILAR EXPERIENCE LIKE ME FROM EXPEDIA MAKE SURE YOU SENT TO ATTORNEY GENERAL'S OFFICE!! I HAVE ALSO SENT COMPLAINTS TO FEDERAL GOVERMENT AS WELL AND THEY ARE LOOKING INTO THIS MATTER AS WELL!!
CAN YOU BELIEVE COUPLE OF EXPEDIA SUPERVISORS EVEN TOLD ME THEY NEVER CALL CUSTOMERS BACK . I ASKED TO CALL ME BACK SINCE IT IS VERY HARD TO REACH THEM !!
NOW THEY ARE ASKING ME TO CALL TO DISCUSS THE ISSUE!!
MY SINCERE SUGGESTION TO PROSPECTIVE CUSTOMERS, NEVER BOOK ANY TICKETS WITH EXPEDIA!!
Reply from Expedia2026-07-28
Hi Biju,
We appreciate you taking the time to share this feedback. We understand how important clear communication and timely support are, especially when a refund is involved.
Please contact our support team through expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Beware of Expedia flight bookings. This company is dishonest to a fault. If you use google to search for flights and the flight you want is not available on the airline but shows up available with Expedia, DON'T book it with Expedia! Expedia calendar defaults to flexible trip if the flight you want is not available and switches you to another date. If you don't notice the switch and booked economy you lose your money. Be warned.
Don't be fooled by the generic response, I contacted their customer service twice, spoke to a supervisor and the response was the same, they can't do anything about it.
Reply from Expedia2026-07-28
Hi Ali,
Thank you for bringing this to our attention. We understand your concern about the booking process and want to make sure the right team reviews this for you.
Please contact us through our Help Center at Expedia.com/helpcenter with your itinerary details so our team can review this further.
Thanks,
Expedia Customer Support Team
Used Expedia to book a rental car in Romania because the booking confirmation stated I would owe $61.83 at the rental counter and that a credit card was required. When I arrived, I discovered a material condition had never been disclosed during booking: the rental company would not accept the credit card networks I had (Discover and American Express). My only choices were to be stranded in a small Romanian town late at night or purchase expensive additional insurance and fees that increased the cost to 1,530.30 RON—roughly four times what I reasonably expected to pay at pickup.
My issue is not simply with the rental company. Expedia's platform failed to disclose a material booking condition that directly affected the final price. Had I known this before booking, I would have chosen another rental company.
To make matters worse, customer service was nearly impossible to reach when I actually needed help. I also attempted to cancel the insurance purchased through Expedia, but the app malfunctioned during the cancellation process, and I received little practical assistance afterward.
If you use Expedia for car rentals, carefully verify every payment requirement directly with the rental company before you travel. I relied on the booking information presented by Expedia, and it resulted in a very expensive surprise when I had no realistic alternative.
Reply from Expedia2026-07-28
Hi Dennis,
Thanks for sharing this with us. We understand your concern about the car rental booking and the charges at pickup.
Please contact us through our Help Center at expedia.com/helpcenter, so we can take a closer look and help get this sorted out.
Thanks,
Expedia Customer Support Team
Used Expedia to arrange two nights at a resort near Port Everglades, FL. Made reservations a few months ahead, but when got nearby, we called to see if we could come a little early and the proprietor indicated she didn't have a reservation for us. Called Expedia and they immediately refunded the money we had paid for that resort, then allowed us to use Expedia to arrange another resort and they would refund up to that same amount again to cover or defray the cost of the second one. We stayed in a magnificent resort (Lago Mar) we would never have been willing to afford normally. Expedia not only saved that part of our vacation, they made it even better. (It only took three days to receive the second refund in my bank account after emailing Expedia the receipts.)
Reply from Expedia2026-07-28
Hi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Expedia Customer Support Team
Unfortunately this will be the last time I will use Expedia. My wife and I were traveling from Nashville to Boston for a funeral in Maine where we needed to rent a car at the Boston airport for the week long trip. We prepaid on the Expedia site and when we got to the counter the Hertz rental could not find our confirmation number. We did not have 45 minutes to wait on hold for the Expedia customer service and hertz couldn’t help us because it was through a third party. So we ended up just paying for another rental and fiqured we would call and get a refund on the way to the hotel. We called, waited over 45 minutes to talk to a representative to tell us they would have to put a ticket in and would take up to 72 hours. (This was Thursday) we called back on Monday waited almost an hour for the representative to tell us sorry, the car company is refusing to refund the money and nothing f they could do. In my eyes, this was not a car problem as I did not rent it through the car place, this is an Expedia problem since I went through them. Not sure how it was my fault Hertz did not have my confirmation number and why I was going to be out $600 for another rental. Expedia did not care and basically said sorry nothing more we can do. I will never use this site again, yes it’s convenient to book everything on one site, but they do not back up their bookings and are not there for their customers when needed. Next time I will just spend a little extra time and book everything myself. If I could have given you lowers than 1 star I would have as you cost me an additional $600 for no reason.
Reply from Expedia2026-07-29
Hi Michael,
Thank you for reaching out about your booking issue. We can see how the prepaid car rental issue, the confirmation number problem at pickup, the support wait times, and the extra rental cost would raise concerns.
Please contact us through our Help Center at expedia.com/helpcenter so our team can take a closer look and assist further.
Thanks,
Expedia Customer Support Team
I had to change a return flight I had booked through Expedia last month. I had a credit I was going to rebook but it charged my card instead. I immediately called a representative and was told because it was 24 hours within the cancellation timeframe I should cancel and rebook with the credits which they did for me. I was then told I would receive my refund within 7-10 days. Two months later after many hours of calling, Expedia said it is a problem with my bank or Delta. Both companies have refused to refund because it is the merchant who made the transaction, Expedia. Expedia refuses to refund the flights so now I am out in excess of $700 and the credits I used to return home. Will not use again.
Reply from Expedia2026-07-29
Hi Cara,
Thank you for sharing your experience. We understand your concern and want to make sure the right team reviews this for you.
Please contact us at Expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
BE CAREFUL with EXPEDIA / AGODA ... they sell you hotel bookings in Bahamas, charge you TAXES and FEES and once you arrive in Bahamas, surprise: The hotel tells you you have to pay them directly in cash the taxes and fees and they do not recognize what you paid to Expedia/Agoda!!! So you end up paying double.
When you try to complain online to them, they never answer, always have excuses or just let you hang in there without answering. When you demand to speak to a supervisor, you never get hold of them. Conclusion: WATCH OUT for this SCAM SALES from EXPEDIA /AGODA
Reply from Expedia2026-07-29
Hi Jan,
Thank you for your feedback. We understand your concern about the booking issue and want to make sure the right team reviews this for you.
Please contact us at Expedia.com/helpcenter and share your itinerary details so our team can review this further.
Thanks,
Expedia Customer Support Team
This business makes if extremely difficult to make any changes or cancellations of bookings. As a third party booking agent, any changes need to occur through Expedia rather than the hotel, airline, rental agency, etc. Customer service lines are automated and take you in circles. Very disappointed that my complaint could not be handled with a phone call.
Reply from Expedia2026-07-29
Hi Dean,
Thank you for bringing this to our attention. We understand your concern about the booking changes and appreciate you sharing this feedback.
Please visit expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Was charged a different price at the hotel than what was quoted ny expedia
Reply from Expedia2026-07-28
Hi Deborah,
Thank you for sharing your review. We’re sorry to hear about your experience and understand how unexpected it must have been to be charged a different price at the hotel than expected.
Please reach out to us through our Help Center at expedia.com/helpcenter so our team can review this further and assist you.
Thanks,
Expedia Customer Support Team
