1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342
About this business
Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.
Written by the business, not verified by us.
Is Expedia legit?
Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations.
Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.
Auto-generated from all reviews of this business. For reference only.
The airline changed my flight that had me not reaching my home destination, they messed up with crossing over my connecting flight and they booked it for a day later -- mind you this is for December, so we'll in advance. I never received a notice but just so happened to look at my itinerary on Expedia.
When I did, I contacted Expedia right away being that they were the ones I booked through and it's for this exact reason, everything in one place and so I can have the third party I go with help me when one of those services goes wrong.
Initially they tell me, it's not their fault. In which I was not concerned with, they are whom I booked with so I just wanted their help. They then tell me they can't book for the same dates unless I add another stop over, I decline because frankly no one wants to fly longer, I accept that I may need to fly a day later but then question who is picking up the cost for the rental and hotel for the extra day, they refuse and say contact the airline to see ---- so if I have to contact the airline... Why did I book with them? This wasn't my fault so I am unsure why they are unable to assist. I accept that I am now responsible to pay extra for a rental and hotel. She goes to book the later flight and tells me my class is not available and they will need to ask the airline for a possible upgrade. I thought wow a silver lining, a 9 hour flight and I may get to sit in business, I thought that might be worth the trouble, she then tells me it will take 3-5 business days for the airline to accept. I get worried and say I'd rather not leave this conversation without a resolution, she assures me she will leave good notes so the next person can help. I contact them 3-5 business days later, the next agent had no idea what was going on, I am still keeping my cool and reiterating everything that occured with the last agent, she tells me to hold on and then the message says "xxxx left the conversation".... now I'm mad and desperate.
Next agent logs in and asks me again what all needed to happen. I lost it and physically asked if I had not been nice enough at the beginning and if that was the reason they were doing this, where I get to repeat everything and try my luck with the next agent. At the end I just gave up, I still am stuck with a later flight, received no upgrade and still had to extend the hotel and car on my own dime plus I had to extend my earned with no pay day off.
I didn't do anything wrong. All I did was trust Expedia to help me when it went wrong and they failed miserably. I have been using Expedia for +10 years, I booked in advance so that this didn't turn into an unexpected nightmare, and it still did.
I'm an average wage person so not having someone to assist really cost me. A trip I felt secure with turned into a nightmare through a service that provided nothing to help.
-- please note: Expedia responded to this asking to contact through their Help Center. Which has a multitude of options and nothing that points me to where I need to provide follow up. I wouldn't want people to be under the impression that their response provided any resolution.
Reply from Expedia2026-07-27
Hi Fem,
Thank you for sharing your feedback. We can see this wasn’t what you expected. This has been passed along to the appropriate team for review.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
My British Airways flight was cancelled a few hours before departure and was transferred to a 12 hours later scheduled Lufthansa flight, but there were many errors during transfer and ended up with separate seats from my child.
BA did not inform us at all.No communication at all.
We had issues with the online check in, choosing our seat, the passenger was unknown etc.Too much hassle to face with.I had a few hours to sort out the transfer issues but after numerous calls they were unable to do so as they hid behind some technical glitches as an excuse which is hard to believe in 2026 it still could be a case.Also Lufthansa lied many times while trying to avoid seating separated from my child.The only option was to go to the airport 3 hours before departure and hope for the best but unfortunately those promises were just meaningless words. At least one of the Lufthansa representatives was able to check us in, printing our boarding pass, but no seats were available to next to each other....This terrible and stressful experience which left bad aftertaste and we are very disappointed and left down especially my daughter..never again.
Reply from Expedia2026-07-27
Hi,
Thank you for sharing your review. We can see why these updates and seating issues during your transfer would be concerning.
Please contact us through our Help Center at expedia.com/helpcenter so we can review this further.
Thanks,
Expedia Customer Support Team
They promote a hotel with great reviews and when you get there, its just lipstick on a pig. I reserved 4 days and never stayed once. I got a $40 credit to rebook! DO NOT USE EXPEDIA.
Reply from Expedia2026-07-27
Hi Marisol
We appreciate you sharing this with us. This is not the experience we want travelers to have, and your feedback matters. If you’re open to it, please reach out at Expedia.com/helpcenter so our team can look into this further.
Thanks,
Expedia Customer Support Team
Cancellation Insurance with Expedia is a waste of money
I would rate them as less than 1 if I could since they are not up front about paying insurance for hotel cancellation. They use Travel Guard, an AIG company, as an insurance. I paid hotel cancellation insurance through Expedia following the website continued prompts. We had to cancel our trip when an event we were going to was cancelled. Travel Guard wanted multiple pieces of documentation as to why our event was cancelled and Expedia deferred everything to Travel Guard. Our case has still not been resolved. Signing up for travel protection through Expedia is a waste of money.
Reply from Expedia2026-07-28
Hi Virgil,
Thank you for sharing your feedback. We understand your concerns regarding your travel protection claim and the communication during the cancellation process.
Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you in more detail.
Thanks,
Expedia Customer Support Team
the absolute worst experience ever with a car rental my trip ended July 11th and I still have not received my deposit back and don't think I will I have made constant phone calls and still nothing and here it is July 27th and nothing. I will be taking them to small claims court after today. please beware before you book any flights or cars on Expedia I would advise you not use them. I am a single mom and a retiree on a fixed income and they have kept 200.00 of my money
Reply from Expedia2026-07-28
Hi SUPER MOM,
Thank you for sharing your review. We understand your concern regarding the delayed deposit refund and want to make sure the right team reviews this for you.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
I rented a home on Expedia this weekend. Expedia and Vrbo work together to provided property but I booked on the Expedia website. Anyway, I got to the house because I received confirmation and the address of the property. At first, I thought maybe the cleaning person was here still. Bags of trash were by the doors. I arrived at 4:35 and check in was after 3 o'clock. But then everything got weird. I started noticing that all the windows were open. A used pair of underwear on the driveway and then after saying hello 20 times because of the cars in the driveway (1broken down). I noticed that the house was completely empty. This was nightmare. Im far from home and the areas reception wasn't great. Finally, after forever of trying to get a hold of someone and Expedia and vrbo separately. It got worse. I had to leave my daughter in the car (air conditioner on) while they instructed me on taking photos to prove i wasn't lying. Then it took forever for them to find the photos I sent even though I just replied to there email they had just sent. After that and 55 minutes later they said they could no longer help me because they needed to wait a hour for the owners of the property had time to respond to their email. Ok i somewhat understood the policy but the first person I talked to had already sent a message to them and I had sent several messages on the app plus trying to call the number. So I asked what tey can do at the moment to try and help me find a new place to stay the night and they wouldn't help. I was fumed!! Im so disappointed that they would not help me and that I had to drive home. I was in the car for 7hrs all together and I wasted a completely god day off of work. I dont get to spend much time with my family because Im a single mom and work all the time so the way this worked out was awful. Im supposed to get my money back within 5-7 days but my question is for them being such a big company, Expedia and Vrbo they should have in place a policy to help your customer when there actually in the crisis. First because I did nothing wrong and because they claim there are policies in place like VrboCare. Looking back Im pretty dam this happened and i would not recommend for anyone to go through it or trough there website until these policy's get changed.
Reply from Expedia2026-07-28
Hi Raquel,
Thank you for sharing your feedback. We understand how this situation at check-in and the delay in getting support affected your trip. Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Expedia provides good information about available flights, lodging etc., but they are also misleading. When making travel plans, I was offered an added rental car for $1/day. Sounds great, but it actually seemed to cost me $30/day. Eventually, I was able to conduct an on-line chat with someone whose ultimate explanation was that other parts of the purchase must have been discounted. But my math says that's not so. If the bundles offer false promises of savings, buying direct from airlines, hotels, and car rental companies makes sense. Expedia doesn't.
Reply from Expedia2026-07-28
Hi Lucretius,
Thank you for bringing this to our attention and for taking the time to share your feedback. We’re sorry for any confusion this caused.
Please visit expedia.com/helpcenter so our team can review this further and assist you.
Thanks,
Expedia Customer Support Team
My booking has been terrible. The hotel I booked was a room with an ocean view. (Cocoa beach Ocean Front hotel). I recieved a room that over looks an industrial unit that blocked the view and has rusted units. I complained and was told all their rooms are booked. Then the front desk personel started texting me personally without my permission. She was rude and kept saying how I should be fine with the room because her hotel was nice. Yes, I can see the ocean but that huge rusted area is blocking the view mostly and first thing you see when looking out. I sent Expedia pictures all last night and told them about the front desk. They promised me a refund. But suddenly said we cannot process it because our system is down. Then asked me to contact them again in a few hours. I did that, but was told they never said that in the chat. Luckily, I screenshot the chat. I sent him proof but then he doubled down and said we cannot help you. Ive never had a front desk agent to start arguing with me though my personal phone. I had to tell her im disabled and elderly for her to stop. Then we tried to eat at their outside bar last night. Sat for over 20 minutes and my son had to get up and asked for a menu. We waited to be served but no one came. They kept helping everyone around us. This hotel has prejudice staff. We ended up leaving the bar and ordering Doordash. Expedia, reponse to all this was to offer a 50 credit to use on a future booking with them. I will never book with them again and definitely will not stay at this hotel again.
Replying to Expedia. I did use your app for help. This response to my review is auto generated because its obvious you didn't read it.
Reply from Expedia2026-07-26
Hi Judy,
Thank you for bringing this to our attention. We’ve made sure your comments regarding your room view, staff communication, and refund request reached the right team.
Please contact us at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
I booked a few trips on Expedia (hotels, airlines, car rental, etc) and I am VERY dissapointed! Their descriptions are misleading or simply false! Their prices are not that great and I would have probably saved going direct. Not planning on using them again!
Reply from Expedia2026-07-26
Hi Aggie,
Thank you for taking the time to share this. We regret the inconvenience and confusion this situation may have caused, and we appreciate you bringing it to our attention.
Please visit expedia.com/helpcenter for further assistance.
Thanks,
Expedia Customer Support Team
Expedia completely canceled my flight without sending a single notification or warning. I only found out after the fact, and now I am stuck paying significantly more money out of pocket just to rebook the exact same trip. Their system is broken, and their customer service is useless. Save yourself the stress and financial loss—book directly with the airlines instead.
Reply from Expedia2026-07-25
Hi,
Thank you for sharing your message regarding the flight cancellation. We appreciate you bringing this to our attention.
Please visit expedia.com/helpcenter for further assistance, where this can be reviewed further.
Thanks,
Expedia Customer Support Team
DID NOT RECEIVE THE SERVICE. REFUSED TO REFUND BASED ON INCORRECT CLAIMS AND PROCESSED REFUND AFTER WE PROVIDED EVIDENCE DISPROVING THEIR STATEMENTS. FULL REFUND OF LOSSES STILL NOT RESOLVED
We did not receive a service that they advertised. They refused to refund based on incorrect claims and processed refund after we provided evidence disproving their statements. They refused to pay all the financial losses incurred as a result what appeared to be misleading advertising and misconduct from multiple agents leading to believe that this not an isolated case but a systemic.
Reply from Expedia2026-07-25
Hi,
We’re sorry the service did not match what was advertised and that the refund was delayed until evidence was provided. We understand your concern about the remaining losses and we want to make sure this is reviewed fully.
Please reach us at expedia.com/helpcenter so we can investigate the remaining losses and the conduct described.
Thanks,
Expedia Customer Support Team
Horrible experience booking a vacation through Expedia!
Booked an all inclusive vacation for my whole family through Expedia.ca, spent a lot of money. Received no confirmation or reference number from Expedia but my credit card was charged. Took me 2 days and countless hours on the phone to sort it out. Spoke with 5 Expedia agents, including a supervisor, and they were of no help.
I ended up calling the airline we were going to fly with, and they provided me the right information. It was a nightmare of an experience! I will never use Expedia again and don't recommend them. Deal directly with the airline or the resort.
Reply to Expedia’s comment: You have taken enough of my time, I will not waste anymore contacting you. Review your processes and provide your agents training.
Reply from Expedia2026-07-25
Hi Artur,
Thank you for bringing this to our attention. We’re sorry to hear your experience with customer service fell short. Please reach out to us at expedia.com/helpcenter so we can review what happened and look into this further.
Thanks,
Expedia Customer Support Team
Booked 2 hotel rooms through Expedia by calling their 800 customer service line from their website. During the call the rep from Expedia asked for payment so I read my card to him. He said I will get an email and I would have to agree to the charges. So I did and paid the amount. 3 weeks later at the hotel I find out that the money paid was never sent to the hotel. Call Expedia and received the WORST customer experience ever. Expedia will not take any responsibility for their rep who basically stole my money. My bank is doing an investigation into this transaction and we may pursue legal action against Expedia for what took place. Never will I or any family member ever use Expedia again. I have now written 5 poor reviews to warn people of Expedia and their POOR CUSTOMER SERVICE AND ILLEGAL ACTIONS TAKEN BY AN EMPLOYEE OF EXPEDIA, can I leave less than 1 star I would for this review. If anyone else had something like this happen a class action case WILL be brought against Expedia
Reply from Expedia2026-07-25
Hi David,
Thanks for letting us know about this issue. Feedback like this helps us identify where the experience is falling short. If the problem is still affecting you, please reach out through expedia.com/helpcenter so we can investigate further.
Thanks,
Expedia Customer Service Team
Booked hotel room for 3 people , arrived and only one double bed no sofa bed ? Forced to sleep on floor ,no coffee facilities and room was filthy will never use Expedia again !!! Awful customer service attitude!
Expedia customer service is useless !
Already contacted useless help desk ?
Sad Expedia trying to portray themselves as caring .
Why not reply to this as to what you are going to do ??
Reply from Expedia2026-07-25
Hi Eddie,
We appreciate your feedback. We understand when things don’t work as expected. Please reach out through expedia.com/helpcenter so we can review the details and help.
Thanks,
Expedia Customer Service Team
Booked and paid for two different itineraries literally 10 minutes apart . Paid same fare for same class . In the first case my wife and daughter were assigned buisness class while I was placed in economy where I had to even pay for my seat if I selected. On inqui8i was told by Expedia that this was on Pirter airlines while Porter explicitly said since I was booked through Expedia it was their problem. Expedia staff as usual gave me rubbish answers without logic and though selectively polite were most unhelpful and dismissive.
I woll definitely not be using Expedia again if I am able to and will actively discourage others to do so too.
Reply from Expedia2026-07-26
Hi Noman,
Your message regarding the Porter seat and cabin assignments has been received. We regret any confusion caused and appreciate you bringing this matter to our attention.
Please visit expedia.com/helpcenter for further assistance.
Thanks,
Expedia Customer Support Team
Went to check into the Legacy Resort & Spa in San Diego and showed confirmation number and all communication and they did not have my reservation. Hotel was sold out and had to scramble at 9:30pm to try and find a new hotel. I called Expedia and was transferred to "specialty" department and their response was not to worry because my card was not charged. Nothing more.
Reply from Expedia2026-07-26
Hi Jen,
We have noted your message regarding the reservation not being found at check-in. We regret the inconvenience this may have caused and appreciate you bringing it to our attention.
Please visit expedia.com/helpcenter for further assistance.
Thanks,
Expedia Customer Support Team
Unable to check in for our 30th wedding anniversary celebration because Expedia haven’t paid the hotel ! Have had to pay hotel or walk around Dublin at22.00 looking for a room. We have been scammed by Expedia
Reply from Expedia2026-07-26
Hi Cannock,
Thank you for sharing your feedback about the check-in issue. We appreciate you taking the time to bring this to our attention.
Please visit expedia.com/helpcenter for further assistance.
Thanks,
Expedia Customer Support Team
MINUS 100 brown stars for this company. They canceled my reservation without notifying me. I showed up at the airport fell to my knees...NEVER AGAIN!!!! THROW EXPEDIA DOWN THE WELL!!!
Reply from Expedia2026-07-24
Hi John,
Thank you for sharing this feedback, and we're sorry to hear about your experience. We understand your concerns about a reservation being canceled without notice, which left you stranded at the airport.
We take concerns like this seriously and would like the chance to learn more.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
I complained about a cancellation but nothing has happened they do not respond really bad service do not book with Expedia
Following your reply I tried the support desk a complete waste of time
Refusing to refund a flight that was cancelled by the airline is robbery !!!!
Reply from Expedia2026-07-24
Hi Stewart,
Thank you for sharing your feedback. We can see why this would be concerning, and we appreciate you bringing this to our attention. This is not the experience we want travelers to have, and your feedback matters.
Please contact us through our Help Center at Expedia.com/helpcenter and send us your itinerary details so we can look into this further.
Thanks,
Expedia Customer Support Team
I booked the Mount Lavinia Hotel in Sri Lanka through Expedia based on the information and recommendation on their website. Unfortunately, the condition of the room was so poor that we left after staying just one night instead of the four nights we had booked.
I contacted Expedia immediately and requested a refund for the unused nights. Since then, I have had multiple conversations with different Expedia representatives over several days. Each representative acknowledged my complaint, advised they would contact the hotel or escalate the matter, and asked me to wait for updates. Despite these assurances, I repeatedly had to contact Expedia myself to find out what was happening.
My disappointment is not only with the hotel but also with the way my complaint has been handled. The communication has consisted largely of repeated promises to wait another 24–72 hours, with no clear resolution despite multiple follow-ups.
I appreciate that Expedia may need to liaise with the hotel before making a decision, but I expected more proactive communication and a faster resolution. As a customer, I should not have to keep chasing updates while on holiday.
I hope Expedia resolves this matter fairly. Until then, based on my experience, I cannot recommend booking through Expedia if you expect prompt assistance when something goes wrong.
Reply from Expedia2026-07-24
Hi Nicole,
Thank you for sharing this feedback. We’re sorry about our supplier did not meet expectations. We understand your concern about the hotel stay and how our follow-up has felt.
Please contact us through our Help Center at Expedia.com/helpcenter with your itinerary details so our team can investigate further.
Thanks,
Expedia Customer Support Team
