Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Written by the business, not verified by us.Firmoo (www.firmoo.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
Reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting that they feel solid and durable while being remarkably affordable. People are also very satisfied with the assistance provided by the customer support team, describing interactions as helpful and patient throughout the buying process. However, some people mentioned encountering specific issues, such as receiving frames that were too large for their face upon arrival. Conversely, a small portion of people felt that there were significant problems related to prescription accuracy or had difficulties with faulty items, with some reporting challenging returns.
Auto-generated from all reviews of this business. For reference only.The BEST website to get stylish and affordable glasses. I got three pairs and not only do they get me tons of compliments, they are also super high quality. The customer service representatives are also super helpful and friendly. I will miss your glasses once I get lasik surgery!
I have puchased close to a dozen pair of glasses from Firmoo. The last pair seemed to be a little off and I had a hard time with the prescription. I wrote Firmoo and within 24 hours they responded with a coupon for the full purchase price. AWESOME customer service.
Amazing quality on my prescription sunglasses, the fit is great and the material is very clean and sturdy.
No no no, do not buy from here. If they don’t work right you have to return with tracking to flushings New York which costs $95! More than 2 pairs of glasses. I don’t know who been giving these postive reviews but they are highly misleading.
Dear Chewdi, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that international return shipping costs may vary depending on the customer's location and chosen carrier. Firmoo offers a 60-Day Exchange & Return Policy and reviews each case individually to determine the most appropriate solution. We strive to apply this policy fairly and consistently while reviewing each case based on the order details, supporting information, and applicable policy terms. As we were unable to confidently identify your order using the information available in this review, we invite you to contact our support team via our 24/7 Live Chat or by email at [email protected] so we can review your case in greater detail. Best regards, Firmoo Customer Service Team
Glasses are great quality, 3 pairs now purchased and customer service is excellent. Would highly reccomend.
Bought 2 pair of glasses from Firmoo on 2 separate occasions and they both fell apart within 2 weeks. Would definitely not recommend buying substandard products from this company.
Dear Mick, Thank you for sharing your feedback. We are sorry to hear that you experienced issues with both pairs of glasses. Please note that all Firmoo glasses undergo quality inspection before shipment. However, we take reports like yours seriously and would like the opportunity to investigate the matter further. As we were unable to confidently identify your order using the information provided in this review, we kindly invite you to contact our support team via our 24/7 Live Chat or by email at [email protected] so we can review your case in greater detail. You may also submit a return or exchange request through your Firmoo Account Center by following this guide: https://www.firmoo.com/help-p-1499.shtml Our team will be happy to assist you, review the issue, and explore the available solutions. Kind regards, Firmoo Customer Support Team
My experience with Firmoo was exceptionally positive in every possible way. The service felt smooth, thoughtful, and surprisingly refined for an online platform. Everything worked together seamlessly, creating an impression of professionalism and reliability from start to finish.
This is from an email I sent to Firmoo after I received my first pair of glasses from them: First, you need to know that I have a LOT of eyeglasses that I use on an everyday basis. I've ordered those glasses from local opticians and online sources. I WANT YOU TO KNOW THAT THE PROGRESSIVE PRESCRIPTION YOU PRODUCED IS THE ABSOLUTELY BEST I HAVE RECEIVED FROM ANY SOURCE. The distance aspect and the reading aspect of your glasses is spot on. And the odd thing is that I hesitated ordering the frames I did because it's a small lens and I thought it would be more difficult to get the lenses fitted so that they worked properly. They are perfect. Thank you very much. I will be back for sure.
It's 2026 and The Reality of Buying Glasses and Getting a Great Deal is here. The Days of Paying $200-$1,500 for Prescription Lenses are OVER!!! Only if your Naive,a Lay down or a Sucker.For Myself I paid about $45.for an eye exam,then use the script to order Directly from Firmoo.I got the app and found what I wanted and needed.Progressive Lenses, that were actually very thin, very impressed that was Crazy Good!.And I wanted them with modern magnet Tinted Clip On as The Sun Here in the South is Damaging on our eyes. My Out The Door Price Under $80.!! Delivered to my door !! With a great warranty,I mean it's my Place for Glasses.I Love them!. "The Place for your Frames Firmoo". P.S.That's my Tag Line, Thanks Again. TheCarguymiami.
Love Firmoo, script is spot on
One thing that they do not mention is that everything is shipped from mainland China, which means that some regions will have additional import duties, and additional VAT will need to be paid upon arrival. The regional website, which I bought from, led me to believe they would be shipped from Spain, but that is not the case. They never specify this on their website or anywhere; I only notice they are shipping from China once I receive the tracking number.
Salut Dragos, Ne cerem sincere scuze pentru orice confuzie cu privire la originea transportului și înțelegem preocupările dumneavoastră cu privire la potențialele taxe și impozite de import. Vă mulțumim că ne-ați adus acest lucru în atenție. Taxele vamale sunt taxe pe care unele țări le impun mărfurilor importate pentru a genera venituri la stat și/sau pentru a proteja industriile interne. Cu toate acestea, nu toate țările impun taxe de import, iar reglementările vamale variază în funcție de locație. Vă recomandăm să verificați cerințele vamale specifice țării dumneavoastră pentru mai multe informații. Acestea fiind spuse, dorim să vă asigurăm că, dacă vi se solicită să plătiți taxe sau impozite de import pentru comanda dumneavoastră Firmoo, nu ezitați să ne contactați. Suntem bucuroși să ne ocupăm de acest lucru prin rambursarea taxei de import plătite, astfel încât să puteți cumpăra cu mai multă liniște sufletească. Deoarece nu am putut identifica cu încredere comanda dumneavoastră folosind informațiile disponibile în această recenzie, vă invităm să contactați echipa noastră de asistență prin intermediul chat-ului nostru live 24/7 sau prin e-mail la [email protected], astfel încât să putem analiza cazul dumneavoastră mai detaliat. Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să îmbunătățim claritatea informațiilor pe care le oferim clienților noștri. Cu stimă, Echipa de asistență clienți Firmoo
smooth experience, received order quickly, and are enjoying my new glasses
Hi I want to tal about my experience from FIRMO team. They were so nice to me, the supporting customer and the timing in their responses are some of the outstanding qualities they had. Thanks hopping to have the same attention on my second pairs.
In fact, I have high hopes for this online store. But lesson learnt, it would be difficult to find a good fitting glass without physicall try it on. Firstly, I don't mind that it is made and shipped from China, but the quality of the glass frame is really not satisfactory. I have my first pair of glasses in a metal frame, but it is way too big for my Asian face; it keeps falling as the nose bridge is too wide (20mm). It was, in fact, the same width of my current glasses but I don't know why its construction makes it not fit for my face. I raised the problem with customer service, and with the courtesy of a voucher of the same value issued. OK, I gave it another go and particularly selected another model with a much narrower bridge (17mm) and a replacement glass was received. This time, the nose bridge is narrower but much lower than my usual glasses. So, it keeps slipping off my face, especially when i nod my head. It's been too much trial and error in finding a perfect frame for me. Also, the frame is very filmsy and looks like will be broken by a slight bend. Finally, I need to go back to a physical shop to find a more comfortable fitting glasses.
Hello Jacqueline, Thank you for taking the time to share your detailed feedback. We sincerely apologize that the frames you received did not provide the comfortable fit you were looking for. We understand that selecting the right frame online can sometimes be challenging, as factors such as nose bridge design, frame shape, and overall construction can affect how glasses fit, even when the listed measurements are similar. To help customers make a more informed choice, we recommend referring to our frame size and fit guide when selecting a new pair: https://www.firmoo.com/help-p-1.shtml We are also sorry to hear that the frame quality did not meet your expectations. While some frames may feel more flexible or lightweight due to the materials and design used, this is often intentional to improve comfort during daily wear. Please rest assured that our glasses undergo quality inspection before shipping to ensure they meet our quality standards. As we were unable to confidently identify your order using the information available in this review, we kindly invite you to contact our support team via our 24/7 Live Chat or by email at [email protected] so we can review your case in greater detail. You may also submit a return or exchange request through your Firmoo Account Center by following this guide: https://www.firmoo.com/help-p-1499.shtml. Our team will be happy to guide you through the process and review the available solutions for your situation. Kind regards, Firmoo Customer Support Team
Don’t waste your time or money! The prescriptions are never right, it’s hit or miss - and their customer service is appalling and they won’t let you return faulty glasses. Bad quality. Bad customer service. Order elsewhere
Hello Holly, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Firmoo, we strive to ensure that every pair of glasses is processed with care and manufactured according to the prescription values entered or uploaded on our website, based on the selected lens type and intended usage. Our products also undergo quality inspection before shipping to help ensure they meet our standards. We would also like to clarify that Firmoo offers a 60-day return and exchange policy for customers who are not satisfied with their glasses, including cases involving prescription or quality concerns. Our goal is always to work with our customers to find a suitable solution. As we were unable to confidently identify your order using the information available in this review, we kindly invite you to contact our support team via our 24/7 Live Chat or by email at [email protected] so we can review your case in greater detail. You may also submit a return or exchange request through your Firmoo Account Center by following this guide: https://www.firmoo.com/help-p-1499.shtml. Our team will be happy to guide you through the process and review the available solutions for your situation. Kind regards, Firmoo Customer Support Team
Glasses are decent, but the delivery was terrible, taking nearly a month.
Hello David Gaeth, Thank you for taking the time to share your feedback. We're pleased to hear that you found the glasses to be decent, but we're sorry to learn that the delivery time did not meet your expectations. As our glasses are customized medical products made according to each customer's prescription and selected specifications, both the production and shipping processes may take longer than those of standard retail items. In addition, our laboratory is located overseas, so international manufacturing and transit times may also contribute to the overall delivery period. We understand that waiting nearly a month can be frustrating, and we sincerely apologize for the inconvenience caused. Your feedback is greatly appreciated, and we are continuously working to improve our processes while maintaining the quality and accuracy of our products. Please expect a follow-up from our support team within 24-48 hours via email. If you have any additional information you would like to provide, you may also contact us directly through our 24/7 Live Chat or by email at [email protected] We appreciate your patience and the opportunity to look into this matter further. Kind regards, Firmoo Customer Support Team
Firstly my glasses didn’t arrive sadly, but this isn’t Firmoo’s fault. They sent me an email informing me they were out for delivery but the order never arrived. Evri neither informed or delivered my order. The 5 stars is for Firmoos customer service. I received an email from them asking for confirmation & satisfaction of order. I contacted to inform them that I had not received my order and the customer service was brilliant. Friendly, helpful, understanding. Offered options to resolve the problem. I will order from them again in the future… once I’ve spoken to my local Evri service!
My glasses arrived in just over 1week , good quality and my prescription was perfect
My second time buying from Firmoo! The first pair was wrong but they quickly rectified my issue with an exchange the new ones arrived today and they are 100% better than my current pair from the opticians themselves, it feels like I’m seeing through 4K that’s how good they are, yet to try the photochromic change due to the miserable UK weather, but I hope they are good 👍
I love my new glasses. They fit perfectly and the no line progressive is on point. The quality seems great. It does take a few weeks for them to arrive but not bad. I have ordered from a couple of other online places - the last pair I had to send back. Firmoo's selection and prices are great. Very easy to order online. The only thing I wish is that it was easier to print off your order with the specifications of the glasses. I wound up with about 5 pages and the info was disorderly.
Hello Deb, Thank you so much for taking the time to share your experience! We're delighted to hear that your new glasses fit perfectly and that your no-line progressive lenses are working so well for you. We truly appreciate your patience with the production and delivery time, as each pair is custom-made to match your prescription. We're especially glad to hear that your experience with us was a positive one. Thank you as well for your valuable feedback regarding the order summary and printing process. We understand how important it is to have a clear and organized record of your glasses specifications, and we'll be sure to share your suggestion with our team as we continue working to improve the customer experience. We sincerely appreciate your support and hope to serve you again in the future! Kind regards, Firmoo Customer Support Team
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