Great thorough and prompt.
Reply from SUPERAntiSpyware2026-01-14
Thanks for the feedback, Shawnee! We’re glad the team was able to provide prompt assistance.
About SUPERAntiSpyware
Data updated- Website
- www.forums.superantispyware.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 77 reviews
- Replies to negative
- 71% (12/17)
Do you own SUPERAntiSpyware? Claim this profile for free and start replying to reviews.
About this business
SUPERAntiSpyware, located at 150 South Los Robles Avenue Suite 400, is a leading innovator in antivirus and anti-malware solutions, dedicated to safeguarding your digital world. Renowned for our powerful and comprehensive software, we specialize in detecting and removing the toughest spyware, adware, trojans, ransomware, and other online threats. Our cutting-edge technology ensures your devices are protected, enhancing security and performance. Trusted by thousands, SUPERAntiSpyware is your ultimate defense against cyber threats. Discover unparalleled protection and peace of mind with our top-rated security solutions today!
Written by the business, not verified by us.Is SUPERAntiSpyware legit?
SUPERAntiSpyware (www.forums.superantispyware.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently noting the exceptional quality of support. Customers frequently praise the professional, courteous, and patient staff for resolving various computer and technical issues quickly and efficiently. People deeply appreciate the very helpful remote sessions, clear step-by-step explanations, and reliable assistance provided during stressful technical difficulties. However, some customers also noted issues regarding aggressive product marketing and a complete lack of clear disclosure about software subscription limits prior to purchase. A few reviewers experienced communication delays, mentioning unanswered support requests or unexpected charges for services they never requested or needed.
Auto-generated from all reviews of this business. For reference only.What people say
Professional
Professional, didn't discount my explanation of what was happening, listened well, and followed a clearly systematic problem-solving process.
Reply from SUPERAntiSpyware2026-01-14
We’re glad the team took a professional, thoughtful approach and worked through the issue methodically. Thank you taking the time to leave a review.
USTechSupport is great
USTechSupport is great! So very nice & so knowledgeable!! Marc Khein was awesome & so helpful!
Reply from SUPERAntiSpyware2026-01-09
Thank you for the great review, Connie. I'm glad that your experience with the tech was awesome. Appreciate your time and support.
My technician was very knowledgeable…
My technician was very knowledgeable and helped me greatly with all my concerns that others were not able to help me with.
US Tech support resolved my issue and…
US Tech support resolved my issue and would be a go to company for Tech support
Reply from SUPERAntiSpyware2026-01-09
Thank you for the positive review, Kirk. We appreciate the support!
US Tech Support does an amazing job
US Tech Support does an amazing job. James found my problem right away and resolved the issue. He was super nice and professional.
Reply from SUPERAntiSpyware2026-01-07
Hi Judy, thank you for the great review. We appreciate your support.
erwin was a great help
erwin was a great help, very knowledgeable, patient and friendly, a model employee!
Reply from SUPERAntiSpyware2026-01-07
Thanks for the great feedback! We’re glad Erwin was able to help and provide a knowledgeable experience.
Slow computer changed
Quick responsive and through with results. Slow computer to fast normal activity.
Reply from SUPERAntiSpyware2026-01-07
Thanks for the feedback! We’re glad the team was able to quickly improve your computer’s performance and get it back to normal.
Fixed my Blue Screen Issue!
I told James what the issue was and he assured me he could fix my computer! And he did! The computer kept crashing and he was able to solve my problem with a GPU update! Everyone else was saying they couldn't fix it but he was able too! Thanks James!
Reply from SUPERAntiSpyware2025-12-30
Thanks for sharing this, Craig! We’re glad James was able to diagnose the issue and get your system stable again, and we’ll be sure to pass along your kind words to him.
Good service easy to get
Reply from SUPERAntiSpyware2025-12-30
Hi Arthur, thank you for the great feedback. Appreciate your support!
While having a tech working on one of…
While having a tech working on one of my computers today for over 8 hours, he was able to accomplish everything in a timely manner! Great Job, US Tech Support!!! Merry Christmas to all of you and your families!
Reply from SUPERAntiSpyware2025-12-19
Hi Daryl, thank you sharing your feedback. I'm glad our team was able to accomplish everything your PC needed. Merry Christmas to you and yours as well!
I have been with this company for about…
I have been with this company for about ten years they are by far much better then the other company.
Reply from SUPERAntiSpyware2025-12-17
Hello Elihue, we truly appreciate the trust you’ve placed in us over the years and are glad the experience has continued to stand out. Thank you for your loyalty and for sharing your support!
A Five Star experience
A Five Star experience, indeed!
Reply from SUPERAntiSpyware2025-12-17
Thank you for the great feedback! We’re happy to hear it was a five-star experience and appreciate you choosing iolo.
James was very experienced and cleared…
James was very experienced and cleared up issues with my computer, my phone, my ipad and my 2 printers. And very patient with me too.
Reply from SUPERAntiSpyware2025-12-17
Thanks for the great feedback, Franklin! We’re glad James was able to resolve issues across all your devices and do so with patience and expertise. We appreciate you taking the time to share your experience.
Thumbs UP US Tech Support
Earlier in the day I had some issues with my email. The issue was resolved in a timely manner, and I was pleased with the outcome. I purchased the Removeme software and in setting up the app, I could not get the password to take. That tech transferred me to another tech and a new ticket number. The password problem was resolved and I was happy. Signed out of the computer for a while and when I went to log back into my email, all apps and passwords were gone. The tech I worked with previously was on another call, so they put me in touch with a new tech. He was so helpful and got the problem resolved within an hour. He was so patient with me and just listened to my ranting. Thank you, US TECH Support for always fixing my issues. Sandy Sperring
Reply from SUPERAntiSpyware2025-12-17
Thanks for sharing this, Sandy! We’re glad our teammates at USTechSupport resolved each issue quickly. We truly appreciate your trust and are happy the outcome was a positive one.
very knowlegable support team and very…
very knowlegable support team and very easy to work with, they have tremendous patience
Reply from SUPERAntiSpyware2025-12-17
Thanks for the kind words! We’re glad our support team was knowledgeable, patient, and easy to work with. We appreciate you taking the time to share that feedback.
Hidden extra charges
Purchased their software. A month later there is this $19.95 charge on my credit card for support. Immediately I called my credit card company and was told another $19.95 had been charged to the card. Called SuperAntispyware and was told they would not refund the charges but would cancel future charges of this monthly fee. I was unaware they were adding support to the software purchase the following month. They have lost a long time customer. I contacted them as they requested in their response to the above review. They asked for 2-3 days to address my concern. I has been about 2 weeks with no further reply.
Reply from SUPERAntiSpyware2025-10-02
We’re very sorry to hear about your experience and appreciate you sharing this with us. We understand how upsetting it can feel to see unexpected charges, and we take transparency around billing very seriously. From what you’ve described, it sounds like the support subscription was not clearly communicated at the time of purchase. That’s not the experience we want for any of our customers, and we regret that it left you feeling misled. Please reach out to me directly at [email protected] so I can personally assist you. I want to help find a resolution that works for you. Best, RealDefense Reputation Manager
Fraudulent Company, Do Not Use!
Super anti-spyware confirmed they canceled my subscription July 3rd, 2025 and that I would no longer be billed. 2 more withdrawals were posted to my account from them in August. Why 2 in one month?? Especially after they confirmed my cancellation in July? I called them this morning and the smug representative said that indeed my subscription was cancelled July 3, and that they would not refund my 41.00 for the 2 additional charges at the end of August because on their end my subscription is inactive. I told him I would file a dispute with my bank to get my funds back, and he told me, "go ahead." Ok, jerk, I just did. They are a fraudulent company, do not use them.
Reply from SUPERAntiSpyware2025-09-04
Hi Courtney, I’m very sorry to hear about the charges that occurred after your subscription was confirmed canceled. I can completely understand how upsetting it must be to see unexpected withdrawals and then feel dismissed when you reached out for help. Please accept my apologies for the stress and frustration. Your feedback about both the billing and support experience is extremely important, and I’ll make sure it’s noted so improvements can be made to prevent situations like this in the future. No customer should feel disregarded when seeking assistance. If you’d like, please contact me directly at [email protected] so I can personally help look into this further and work toward a resolution.
Unauthgorized charges.
WTH - Just renewed my subscription and a few days later I see a charge for 19.99.... HMMM called customer support and was advised this was a REOCCURRING charge for tech support.. NOPE didn't order or authorize this. Based on TR's post below looks like it's a new scam. I also will not be recommending Antispyware to anyone. Still waiting for the charge to be removed. My CC company is involved
Reply from SUPERAntiSpyware2025-09-04
Hi Karen, I’m very sorry to hear about the unexpected charge and the frustration it has caused. I completely understand how upsetting it must be to see a fee you didn’t authorize and then have to escalate it with your credit card company. Please accept my sincere apologies for the stress this has added after renewing your subscription. Your feedback about the recurring charge and the support experience is very important, and I’ll make sure it’s shared so we can review and improve our processes to prevent this kind of issue. If you’d like, please reach out to me directly at [email protected] so I can personally help make sure this charge is properly addressed and resolved as quickly as possible.
Unauthorized Charges and No Refund – Beware of SuperAntiSpyware!
I’ve been a loyal SuperAntiSpyware customer for many years, but this experience has completely changed my opinion. When my automatic renewal of $64.97 hit my credit card, I noticed another charge of $19.95 just four days later! When I contacted support, they claimed I had signed up for tech support at $19.95 a month — which I absolutely did NOT. Can you imagine! $19.95 a month!!! They agreed to cancel the tech support, but here’s the shocking part: they refused to refund the $19.95! This was for a service I never ordered, never used, and canceled within a week (charge was on 8/20, canceled on 8/26). This is completely unacceptable and feels like a shady billing practice. If this is how they treat long-time customers, I can’t recommend SuperAntiSpyware to anyone. Be careful with their auto-renewal and watch your statements closely! Update 9/1/25: I cancelled my subscription and disputed both charges with my credit card. I was given a full refund.
Reply from SUPERAntiSpyware2025-08-26
We’re very sorry to hear about your experience, and we appreciate you taking the time to share these details. Being billed for something you never signed up for is understandably upsetting, especially after many years of being a loyal customer. What you described does not reflect the standard we want to uphold. You should not have had to deal with unexpected charges or difficulty in getting them resolved. We regret that your request for a refund on the $19.95 service was not handled to your satisfaction, and your feedback will be shared internally so we can improve how these situations are addressed. Please reach out to me directly at [email protected] with your account information so I can review this matter personally and work toward a fair resolution. Best, RealDefense Reputation Manager
MyCleanPC
1min.AI
GetMyDrivers
MotoPress
TotalAV
TurboTenant
iolo
Vivideo