It’s easy to call and understanding…
It’s easy to call and understanding their explanation
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
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About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
Questions on mortage
Nathan took good care of meI appreciate the service.
The customer service dept is so…
The customer service dept is so understanding and helpful very attentive
Escrow
Everything was excellent
Good company to trust with your mortgage.
From The freedom app which is great and easy to navigate/use. To the customer service which is actually there. When I have called I got a knowledgeable representative kind and courteous. I have zero complaints and feel lucky to have my mortgage through Freedom Mortgage
The website has lot of information and…
The website has lot of information and eazy to use
Company stands by its commitment to…
Company stands by its commitment to support its customers. There are times when sales does not follow through with what is said...but no company is perfect.
The service my account appropriately…
The service my account appropriately and have easy access to my account information.
Im just generally happy with this…
Im just generally happy with this company.
So far a pretty good mortgage company.
My questions were answered and what I…
My questions were answered and what I called about was taken care of. Polite, intelligent service. Thank you!
The people who helped us were very…
The people who helped us were very patient and explained all of the options in detail so that we felt better making a decision.
Always friendly associates
Always friendly associates. Prompt responses and resolution times. Helped me get my paperwork quickly during a time crunch.
Great service and friendly!
A Mortgage company that truly cares about its customers
A Mortgage company that truly cares about its customers and the website is easiest to navigate to find the information
Customer service and staff were…
Customer service and staff were supportive while I was struggling to make payments. It all worked out due to their assistance!
Great experience
Brian Fanelli was great in explaining our options for an equity loan and answered all of our many questions.
An honest user friendly company.
Freedom Mortgage kicks ass
best customer service in 6 states
I got to speak to human
I got to speak to human. Which is getting harder with some businesses. Reps are always friendly and professional. I am a very happy client.
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