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Money & Insurance

Freedom Mortgage

ClaimedCollecting reviews

286 reviews

4.8286 reviews
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About Freedom Mortgage

Data updated
Website
www.freedommortgage.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
286 reviews
Replies to negative
0% (0/8)
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855-690-5900www.freedommortgage.com

About this business

3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity

Written by the business, not verified by us.

Is Freedom Mortgage legit?

Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.

Auto-generated from all reviews of this business. For reference only.

What people say

RobinUnited States · 1 review · Experienced 2026-09-01 ·

Great customer service from staff every…

Great customer service from staff every time when calling for help. Gives good offers and advice on how to make the most of your mortgage on their website. Easy to navigate through the website to make payments and find what you need. Very pleased.

J
JosephUnited States · 6 reviews · Experienced 2026-08-31 ·

After over 3 months dealing with…

After over 3 months dealing with freedom mortgage to refi to pay all credit cards debt. After closing I get packet of checks, no easy way to cross reference check to account and the payoff amount don't match the checks. Also, I was explicit in saying I wanted all credit cards paid off, freedom left 2 cards off payments. I had a 2.5% mtg the only reason I refi was to pay credit cards ALL OF THEM. I knew there might possibly be a balance for interest but not hundreds of dollars and not paying all the cards. Freedom Mortgage engaged in predatory loan churning, bait-and-switch tactics, and procedural coercion. As my existing 2.5% fixed-rate lender, they dragged out an internal refinance for 11 weeks, leaving me in financial limbo until I was over a barrel. They verbally promised 100% credit card debt consolidation to justify giving up my historic rate. However, my estimated cash-out randomly fluctuated from $28,000 down to $21,000, and finally to $24,000 after I complained. To manipulate these numbers and hide undisclosed points on an FHA 3/1 ARM (4.8%), Freedom Mortgage covertly omitted two of my credit cards from the payoff schedule and severely underpaid the remaining balances. They admitted an internal 'box wasn't checked,' proving that they altered my debt consolidation terms without my consent just to force a flawed, high-fee loan to close."

c
customerUnited States · 2 reviews · Experienced 2026-07-13 ·

Misleading Information and Mishandled Refinance Application

I applied to refinance my condo, and on the first day the loan officer told me I needed to pay a $400 appraisal fee. He specifically said that if the loan didn’t go through, the fee would be reimbursed. After three weeks, they informed me the loan was denied due to an issue with my HOA’s master insurance, something I have no control over as a condo owner. When I asked for my $400 refund, the loan officer suddenly claimed they “don’t do that.” I reminded him of our original conversation and asked him to review the recorded call, since all calls are supposed to be recorded. I also questioned why they didn’t verify the HOA insurance before ordering the appraisal, which would have prevented this situation entirely. Because of the misinformation, poor communication, and refusal to honor what was promised, I will never return to this company for any type of loan.

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