Professional Staff
The staff person on the phone was extremely professional and polite.
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
Do you own Freedom Mortgage ? Claim this profile for free and start replying to reviews.
About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
Great website for managing mortgage
It is very easy to log in at any time and see all the details of my mortgage. It is very easy to navigate their website and I can easily see how my payment is applied. Furthermore, there is a lot of helpful information on the dashboard. Particularly, the estimate of my home's value. I like to be able to see that on a regular basis.
Freedoms advice saved me money by…
Freedoms advice saved me money by changing my home owners insurance for a lower rate which in turn lowers my mortgage payment as well as my insurance!!
Very satisfied
managing escrow account is exceptional
All Good
All Good - no complaints
I've been with them for several years…
I've been with them for several years now. I'm very pleased. Their interest rate was great and their customer service is always helpful.
You need to fix your hardship…
You need to fix your hardship assistance web page. It hasn't worked in over a year.
Great Service
My account is properly handled. I’m able to do everything I need to do using the app. I haven’t had any issues in the year that I’ve been a customer.
Trustworthy
Freedom mortgage is trustworthy. They are always up yo daye and current with information. Excellent customer service and their website is easy ro navigate.
No hassle
No hassle! No problems! Easy Customer Experiences
Easy to work with
How easy they are to contact
I experienced a financial hardship
I experienced a financial hardship. Freedom mortgage worked with me so I could save my home.
Freedom Mortgage has always been…
Freedom Mortgage has always been 100%professional, and very thorough with explanation of steps and results, and very friendly.
I love that we can get a partial…
I love that we can get a partial mortgage payment auto paid from every paycheck! It makes budgeting so much easier.
Allow me to work with paper which at…
Allow me to work with paper which at the age of 65 I really appreciate. When they took over loans from Wells Fargo they gave information and helped to make the transition smooth.
Easy to do business with
Easy to do business with, loan advisor Abby great, very informative,refinance going smoothly
Made the process very easy and very…
Made the process very easy and very helpful with all my questions and the app is very good. We are very happy.
Great customer service and the ease of…
Great customer service and the ease of using the app are my two favorite things about freedom mortgage. Honestly one of the best companies servicing my mortgage that I’ve had yet and I’ve had a few now.
Rocket Mortgage
PENNYMAC
CrossCountry Mortgage
Veterans United Home Loans
Happen Bank
My Symple Loan
Strong Home Mortgage, LLC
Figure