Easy and not a lot of questions to…
Easy and not a lot of questions to answer.
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
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About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
Always caring and willing to help.
Easy to do business with.
Provides web access to account…
Provides web access to account information when needed
My account
Easy to sndwer
Customer service
Good website info and contacts done well.
Website provides very good information on my mortgage. Anything I needed to call about has been handled professionally and satisfactory.
Great customer service
The customer service representative was able to explain how my payment was allocated.
Immediate attention
Immediate attention, excellent communication, and accurate answers to all inquiries.
easy process
The gentleman was extremely nice and…
The gentleman was extremely nice and understood all I needed
A mortgage loan company you can trust.
Clear answers and very helpful
Great Company
Great Company. Happy to be apart of
Easily understood agent
The person on the phone spoke English…
The person on the phone spoke English and was very easy to understand.
Freedom mortgage company is a very good…
Freedom mortgage company is a very good company. There representatives are knowledgeable and try to go above and beyond if you ever have any questions or problems with financing or payments. If I purchase another home I would definitely finance with them.
Overall great experience
First Unsure But Now Very Sure: Freedom Mortgage Is A Blessing!
I love the notifications; the easy-to-use website; and the feeling that I have control over things (like when I need to alter my monthly payment amounts, check on an impound account deposit, etc). While I was initially concerned when our home loan was purchased away from the developer's lending firm, Freedom Mortgage turned out to be a blessing for us. I intend to use Freedom Mortgage again, if ever I need to finance a home purchase again.
Updates
I have appreciated the way FM and how they have handled my account so far. Thank you.
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