3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.Freedom Mortgage's Named Veteran VA-Home Loan Assumption Specialists were very helpful and supportive while I navigated the process of having my non-veteran former spouse removed from my VA Home Loan. I felt seen and respected because the team made accommodations for my dyslexia and my ADHD. I would encourage my fellow veterans and active duty service members to consider doing business with Freedom.
User friendly website - seamless experience - help available when and if needed. I like that I can pay months in advance if I want or need to.
Ease of use. Great company
Minimal advertising Statements by mail Courteous telephone agents
Freedom Mortgage is always willing to help, but communication is key. If they don’t know you need help then they can’t help you. Freedom Mortgage care about Veterans, Disabled Veterans, the military and their families. They’re always willing to help you, and value you as a customer, not just another number. Very few companies are focused on the well being of their customers, but Freedom Mortgage does and it shows!
If you are a Veteran i would recommend Freedom Mortgage , very east to work with !
Excellent rates and EXCELLENT customer service!!
Freedom Made my transition feel welcoming from Wells Fargo Thank you
Every question you asked of me were answered with great confidence and you really take care of us and answer every question we ask . Great customer service
Great customer service that puts the customer at ease.
Thus far everything is timely and I have not experienced any problems and/or difficulties
I enjoyed working with Rob W. He knows his job and knows how to prevent himself and talk to people.
Good job pretty good people to communicate with
When I was struggling with mortgage payment, (dealing with tenant issues) Freedom Mortgage worked with me to modify the payment. Also, my rate did not go up after modification. There was no endless paperwork, like other companies. I am grateful for their help
I haven’t had any issues with freedom mortgage and I’m always informed of what’s on with my account. I think more people should be aware that they provide a great service. I’ve had no issues with Freedom Mortgage, and I’m always kept informed about my account’s status. I believe more people should be aware of their excellent service.
Freedom has always been there to give me good advice on my mortgage and advise me of the products and 'scams' in industry.
You are a company i can rely on for information and customer service.
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