That the loan officer kept help me with my loan.
The way the loan officers keep helping me to receive a loan.
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
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About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
I've never had a problem with taxes or…
I've never had a problem with taxes or insurance that are autopaid being late. Website is informative and easy to navigate.
Very professional
Very professional, Excellent customer service
Awesome!!!!
the whole process was smooth!!!
I felt great great concern for me as a…
I felt great great concern for me as a customer
Pleased customer!
I am pleased with the management of my mortgage. I appreciate the reminders regarding the mortgage payments, and the updates on withdrawals from my ESCROW account. I am pleased with my experience!
All timely updates.
A pleasure to do business with
Website payment ease. Maintained escrow payments for insurance and taxes. Communicated well and timely.
escrow
they went through escrow procedure and explain how it worked I was very glad because I had some bad experiences with Wells Fargo
The company and its staff always care…
The company and its staff always care about us as customers and are ready to share with and support us.
Excellent service and communication!
Customer account awareness and tracking…
Customer account awareness and tracking online is the best in the business.
The company cares about the customer's…
The company cares about the customer's needs, and is very understanding when financial issues arise, they worked with us on getting back on track, and feel safe in our home. Thank you!
Everything!
Everything! Great job. 👍 Great service . Great company. AL.
Thoughts from Waco, Tx
The review opportunities, single or multiple. I prefer to app only, it is easy. However, if i need to speak to a representative it is normally fast, and pleasant.
Great website
Great website, awesome customer service and easy to read monthly statements.
Great rates and good service
Answered all of my Question was Kind…
Answered all of my Question was Kind and Loving in all the Angels I spoke too. They took the time to under stand what I was asking and then gave me the answer in plan English I could understand. 5 star Service!!!
Taking time with the customer helping…
Taking time with the customer helping to solve the problem.
Steven and Marisol have been very…
Steven and Marisol have been very responsive and helpful!
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