Happy with all the notices in regards…
Happy with all the notices in regards to my taxes being paid on time and when ever I talk to a staff member they are very helpful polite.
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
Do you own Freedom Mortgage ? Claim this profile for free and start replying to reviews.
About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
A great mortgage company with excellent…
A great mortgage company with excellent customer service when needed. Five stars is probably not enough.
I have had zero issues with Freedom…
I have had zero issues with Freedom Mortgage or their app. Great company and customer service.
Great overall
Upon purchasing my house, my mortgage was sold around by other financial institutions until landing at Freedom Mortgage. It was confusing and frustrating. Since it's been in the hands of Freedom Mortgage it has been smooth sailing. No complaints. The website works great, has plenty of information. They are also very transparent about the Escrow Analysis and keeping it to the required balance.
Freedom Mortgage has great customer…
Freedom Mortgage has great customer service. They always answer questions and do so in a timely manner. They are very patient and understanding. They take their time with you and will repeat whatever you need them to repeat if you do not understand the first time. Thank you for having such wonderful staff!!! Upload to Trustpilot
The speed of the refy
Helpful & quick
I needed tax information asap, I was with tax representative at the moment I called and didn’t expect an answer but so happy they did. It helped resolve my issue.
Courteous and competent assistance.
How questions were answered by a representative.
The amount of time it took to resolve my problem.
Listening is a Gift
Our agent could not fix everything, but she listened with care, and she was kind and professional. That helped!
The person I spoke to was to resolve my…
The person I spoke to was to resolve my issue in an expediate and professional manner. Everything was great.
Great communication and service.
Good service
Already told you
I was very concerned about the tax…
I was very concerned about the tax bill, I received and the representative was very helpful and gave me great information.
Very helpful during my troubles
The agent was very knowledgeable
The agent was very knowledgeable about my needs gave me the attention that I needed promptly.
Happy customer
They were well informed
Wonderful service
CJ helped me
CJ helped me. He was patient C thorough professional and friendly. A great asset.
Great customer service and they speak…
Great customer service and they speak clear English. I feel comfortable and it is always a quick hold to a quick chat with an agent and I have my answers, every time.
Rocket Mortgage
PENNYMAC
CrossCountry Mortgage
Veterans United Home Loans
Happen Bank
My Symple Loan
Strong Home Mortgage, LLC
Figure