★★★★★
About Freedom Mortgage
Data updated- Website
- www.freedommortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 286 reviews
- Replies to negative
- 0% (0/8)
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About this business
3 million+ homeowners helped. 35 years of new beginnings.Your first apartment. A starter home. Your forever place. For every nerve-racking first step, every “We got approved!” dance, and every key that slides perfectly into that front door lock—we’ve been there.Helping you with that fresh start is personal to all of us at Freedom Mortgage. As one of the nation’s (award-winning) Top VA and FHA lenders, we value customers from every walk of life and believe in the power and financial freedom owning a home can give them. NMLS: 2767 www.nmlsconsumeraccess.orgEqual Housing Opportunity
Written by the business, not verified by us.Is Freedom Mortgage legit?
Freedom Mortgage (www.freedommortgage.com) has a 4.8 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers consistently praise the exceptionally knowledgeable and polite staff who provide wonderful support, ensuring that everyday interactions remain smooth, helpful, and pleasant. Consumers deeply appreciate receiving clear explanations and prompt professional assistance whenever they need help managing their mortgage options or resolving everyday concerns. However, some people mentioned that navigating the automated phone system can be quite cumbersome and sometimes leads to frustrating wait times. A few other reviewers also noted occasional challenges regarding payment processing, account management difficulties, and trying to reach the correct department.
Auto-generated from all reviews of this business. For reference only.What people say
No complaints.
Payment By Phone
The agent that helped me was efficient, polite, and knowledgeable
Very friendly
Understanding and answered all my concerns
They answered all my questions very…
They answered all my questions very courteous
No issues with Freedom Mortgage…
No issues with Freedom Mortgage services. Its good as it gets.
Quick and efficient lowering of mtg…
Quick and efficient lowering of mtg premium when property tax was reduced reducing escrow payment requirements. Reps are outstanding. Very Good App. A little more help on accessing escrow
They arent like DHI Mortgage, who sold my loan without ANY notice. Freedom mortgage is good.
Please don't try to sell my loan in secret without any communications. Freedom mortgage did buy it, and since then I've had no issues.
Real people
Just good people that tried to help. Gave me other options to check.
your services have been excellent since…
your services have been excellent since I acquired this loan.
Keeping me updated on latest rates and…
Keeping me updated on latest rates and how I could take advantage of this information.
Useless Company, Terrible Customer Service
Applied for a refinancing loan to complete some needed repairs on my home and was informed that to receive the loan for those repairs, I had to first complete the repairs. Completely useless BS and a waste of my time. The customer service contacts I've had are completely useless, as is the company as a whole.
Great rate
Great rate, great app and easy to make payments through the app.
I was sold out by Wells Fargo when I…
I was sold out by Wells Fargo when I didn't have much left to pay off, so I wasn't with Freedom Mortgage for long, but for the short time I was there it wasn't a problem.
Help
She help me to understand what my options was, and filled out some more paperwork. She was very compassionate.
Reliable Mortgage Company
They have been a great mortgage company. Providing me with everything I need from noticifications and services. I make payments online every month and never have an issue.
The Best Mortgage Co., in America!!!
We have had 5 Mortgages over our 22+ and 27 years respectively in the military. Freedom Morgage was the absolute best!!! Thank you!
Reliable, Convenient, and Professional Service
have had a great experience with Freedom Mortgage. Their app is always working, easy to navigate, and makes it simple for me to find what I need when I need it. I appreciate being able to access important information quickly without any hassle. Anytime I have needed to speak with a person, the representatives have been pleasant, professional, and helpful. They have always answered my questions quickly and made sure I understood the information I needed. It is reassuring to know that whether I use the app or speak with someone directly, I can count on receiving good service. Overall, Freedom Mortgage has made managing my mortgage convenient and stress-free. I appreciate their reliable app, responsive customer service, and the professionalism of their team.
Website is easy to navigate
Website is easy to navigate. Professional interactions.
nothing to tell it all been good
They were able to give me the…
They were able to give me the information i was asking about
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