Giuseppe Zanotti ® Official Website - Learn about Giuseppe Zanotti’s universe: shoes, sneakers, bags, jewels, accessories and much more. Free delivery.
Giuseppe Zanotti (www.giuseppezanotti.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful designs, and supreme comfort of the footwear and accessories available on the site. People also heavily appreciate the swift shipping services that reliably deliver purchased items right on time, making the overall online shopping journey wonderfully smooth and very pleasant. Some reviewers were not happy with order tracking and customer support. Consumers reported experiencing occasional difficulties tracking their shipments online, alongside receiving unhelpful responses, dealing with unexpected delays, or noticing cancelled orders without proper communication from the support team during their purchase process.
Auto-generated from all reviews of this business. For reference only.have not receive my order very disappointed ??
Dear Customer, we are sincerely sorry for your unpleasant experience. Unfortunately, your package was lost by the courier; your refund will be processed shortly. We confirm that our agents have opened a claim with DHL. We thank you for your patience and remain at your complete disposal. Kind regards, GZ Customer Service
The online ordering process was easy and simple. I was notified right when the item was shipped, but was not able to track my order through the website. When I called the Customer Service team they were extremely kind, understanding and helpful. They gave me all of my tracking information over the phone and followed up by email with everything I needed, including the direct link to tracking.
Dear B.Young , thank you for your feedback. We are glad that our Customer Care team was able to provide you with a pleasant shopping experience. We remain at your complete disposal. Best regards, GZ Customer Care
A nice smart looking trainer we'll made design and fast delivery service
Dear Azam Khan, We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
I ordered the Guiseppe Zanotti Frannie high thigh high boots for my girlfriend as it was her birthday. These are the same thigh high boots that Taylor Swift has. My girlfriend loves them. Obviously, Guiseppe Zanotti boots are not cheap but my girlfriend has worn them several times. She really likes the quality. They are also comfortable enough to wear for hours when we go out.
Dear John Crosby, Thank you for your feedback. We’re really glad to hear you and your girlfriend appreciated your purchase. We remain at your complete disposal. Best regards, GZ Customer Care
Dear Carolyn Kerns, Thank you for your feedback. We’re glad to hear that you loved your purchase. We remain at your complete disposal. Best regards, GZ Customer Care
Love it. The order came n the next day and was beautifully wrapped. It’s always a great experience with you!
Dear Larysa Karas, we are really happy to hear that you love our products and enjoyed your shopping experience with us. Thank you for your feedback! We remain at your complete disposal. Best regards, GZ Customer Care
Dear Mel, thank you for your feedback. We truly hope to offer you a better experience next time. If you need assistance with sizing or product selection, feel free to reach out to our Customer Care team. Best regards, GZ Customer Care
Dear Jim Johnson, we are really happy to hear that you love our products. Thank you for your feedback. We remain at your complete disposal. Best regards, GZ Customer Care
Only fair to edit my bad review and update that it was in fact my f#^*k up that caused the problem, I spelt my email wrong. They replied this morning and sorted it all out. Shoes on way no drama. If I had a trust pilot they’d prob give me 1 star. I’m happy Placed an order and paid using their Apple Pay option, the money was taken and then it immediately said my cart was empty and no order had been placed?!! I have a screen grab saying Apple Pay had been successful, my bank shows the money has been payed & now it won’t recognise my email address or let me log in or reset my password
Dear Oliver Goodman, we are happy to have been able to offer you a pleasant online shopping experience, thank you for your review. Best regards, GZ Customer Care Dear Mr/Mrs XXXX,
Very fast Good calitate
Dear Timbus Mihaela, Thank you for your feedback. We’re glad to hear you appreciated the fast delivery and packaging. Best regards, GZ Customer Care
I will be giving this company a million out of 10. I saw their amazing discounts and I decided to give the shoe a try , I bought this shoe on Wednesday and it came to the uk the next day in the morning. When I got my parcel, The shoe was just exactly how it is in the picture. I will definitely be buying other items here. It’s a high quality shoe .
Dear Tholu Kunle, thank you for your kind review. We’re glad to hear that you loved your purchase and that the delivery was fast. Please don’t hesitate to reach out if you need any further assistance. Best regards, GZ Customer Care
Product is good quality and shipping was quick and reliable
Dear Dave K, thank you for your kind review. We’re glad to hear that you loved your purchase and that the delivery was fast. We remain at your complete disposal. Best regards, GZ Customer Care
Dear Customer Service Team, I am writing to formally raise a complaint regarding my recent order, #3000027734, placed on 01/07/2025. I specifically instructed DHL to leave the parcel in a safe place — “drop it into my garden over the wall” — and also provided my mobile number for contact in case of any delivery issues. However, the item was delivered on 02/07/2025, and despite these clear instructions, DHL left the parcel on the wall outside my property. No attempt was made to ring my doorbell or contact me by phone. A proof of delivery photo was provided, but it clearly shows that the item was not placed in the designated safe location. I contacted Giuseppe Zanotti customer service on the day of delivery and submitted supporting photos of my flat to assist in the investigation. After waiting 10 days, I was disappointed to learn that my claim was rejected on the grounds that the item was delivered to my address. I must express my dissatisfaction with this outcome. The item being left on the wall — rather than securely inside my property as instructed — amounts to negligence on the part of the courier. The parcel was clearly vulnerable and likely stolen, and I believe my claim has not been handled with the diligence and care expected from a prestigious brand like Giuseppe Zanotti. I respectfully request that this case be reopened for further investigation, as the delivery instructions were not followed, and the item was not safely delivered. I am prepared to escalate this issue, including filing a police report, but I would prefer to resolve this directly with your team first. I trust that Giuseppe Zanotti, known for its commitment to excellence, will treat this matter with the seriousness it deserves and provide an appropriate resolution. I look forward to your prompt response. Kind regards, Ekin
Dear Ekin Dagli, we are truly sorry for your unpleasant experience. We confirm you that we have already opened an investigation with the courier but the claim was rejected because the parcel was delivered. As anticipated by our agent we suggest you to open a police report. Without it there is nothing that we can do. We thank you for your patience and remain at your complete disposal Best Regards GZ Customer Care
I'd give more stars if I could. Ordered Wednesday came Thursday with DHL absolutely Amazing from start to finish and the bag WOW I will definitely be ordering again for sure. Faultless in every way.
Dear Mrs. Michelle Berry, We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
I know that GZ is a luxury brand and it is expensive but through all these years it was the relief to my feet. I think I will keep buying it because I always get the quality for that price and I have no regrets, plus all of my friends always ask me where did I get those sneakers :)
Dear Frane Skorin, We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Shoes are perfect and were received super fast!
Dear Cheryl Gilbert Ash, We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
The whole process was nice smoth and quick. Brilliant! Big thank you guys !
Dear Mr Dobroslav Petrov, We are really happy to hear that you enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Shoes are amazing,top quality and top feel material!
Dear Borislav Dichev, We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Everything was smooth. Beautiful shoes and I received them without any delays.
Dear Gemahale Vorbe, We are really happy to hear that you enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Dear barbara anthony, We’re sorry to hear that the shoes you ordered are too big. Please feel free to reach out to our Customer Care team at [email protected] — we’ll be happy to assist you with the return process and help you find the correct size. Thank you for your feedback. Best regards, GZ Customer care
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