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Is Giuseppe Zanotti legit?
Giuseppe Zanotti (www.giuseppezanotti.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful designs, and supreme comfort of the footwear and accessories available on the site. People also heavily appreciate the swift shipping services that reliably deliver purchased items right on time, making the overall online shopping journey wonderfully smooth and very pleasant.
Some reviewers were not happy with order tracking and customer support. Consumers reported experiencing occasional difficulties tracking their shipments online, alongside receiving unhelpful responses, dealing with unexpected delays, or noticing cancelled orders without proper communication from the support team during their purchase process.
Auto-generated from all reviews of this business. For reference only.
⭐ 1 Star – Think 10 Times Before Changing Your Software
My advice to any business owner: think ten times before changing your software system. I am sharing my real experience so others do not go through the same problems we faced.
I switched from Shortcut to this system because I was promised better online functionality, an application, and integration with QuickBooks. Unfortunately, the experience has been extremely disappointing.
First, there is no proper local office or support, which makes communication very difficult. Everything is handled online, and when you need help you must keep sending emails. Responses are very slow, and sometimes there is no response at all.
We did not receive proper training, and even basic things like setting up permissions or changing business timings were never completed. Whenever I report problems or ask about system features, nothing gets solved and the issues stay open for months.
It has been almost one year, and the application is still not ready or properly functioning for our business.
There are also serious problems with the online booking system. There is no wallet or deposit option, which means clients can book appointments without paying anything in advance. As a result, we receive many bookings that are later canceled.
They also do not guide you on how to use the marketing tools in the system:
No help on running marketing campaigns.
No support on extracting useful client data or reports.
The loyalty program that was promised has still not been activated until today.
Basically, many of the features that were promised were never delivered.
Another serious issue is billing. The salesperson told me that monthly charges would start only after we go live, but they started charging from the moment I signed the contract. It also took three months just to transfer the data.
Even worse, when I mentioned that I might open another branch in the future, they immediately charged my card for that branch without a signed contract, without permission, and without discussion. Setup fees and monthly fees were deducted automatically.
Communication is extremely poor. The salesperson who sold me the system left the company, and when I called him he simply said he no longer works there and gave me a number in India. The person there never responds, leaving us without proper support.
Overall, this has been a very frustrating experience, and unfortunately I cannot recommend this system to other businesse
Reply from Giuseppe Zanotti2026-03-20
Dear Loubna,
we believe this review may have been intended for another company.
We are Giuseppe Zanotti, an Italian luxury brand known for our footwear collections.
Kind regards,
Gz Customer Care
Didn’t arrive and customer service haven’t replied to my email from 2 days ago!
Reply from Giuseppe Zanotti2026-03-23
Dear Mo,
we are sorry to hear about your dissatisfaction. Our Customer Care team has replied to your requests and made every effort to assist you.
We remain available should you need any further clarification.
Kind regards,
GZ Customer Care
I love your boots and own a couple of pair. I, unfortunately, could not wear the "over the knee" boots I ordered because they were too tall for me (I am petite in size). But, like all your boots, they were of exceptional quality and fit.
I returned them the next day and await the refund. Thank you!
Reply from Giuseppe Zanotti2026-03-23
Dear Mercedes,
thank you for your kind feedback and continued support. We are delighted to hear that you appreciate the quality and fit of our boots.
We are sorry that the over-the-knee style was not suitable for you, but we appreciate your understanding and are glad the return process was smooth.
Kind regards,
GZ Customer Care
The customer service was amazing, and the shipping was incredibly fast. The heels I bought are beautiful and fit perfectly. I’m thoroughly satisfied with my overall experience.
Reply from Giuseppe Zanotti2026-03-23
Dear Rae,
thank you for your kind feedback. We are delighted to hear that you appreciated our customer service, the fast delivery, and that your heels met your expectations in both style and fit.
Kind regards,
GZ Customer Care
Nothing will make you stand out without wearing Zanotti
I had been looking for casual wear that made statement of style, look to go from stylish casual to elevated looked. Giuseppe Zanotti 100% nailed it. The ordering was so smooth and seamless the only trouble I had was deciding which one to go with that make stand out the best.
Reply from Giuseppe Zanotti2026-03-23
Dear Ismael,
thank you for your kind feedback. We are delighted to hear that our creations met your expectations and allowed you to express your style.
We are also pleased that you enjoyed a smooth and seamless shopping experience.
Kind regards,
GZ Customer Care
Dear Viktorija,
thank you for your kind words. We are pleased that the efficiency of our delivery service enhanced your overall experience.
Kind regards,
GZ Customer Care
Excellent quality of product and delivery’s services!
Reply from Giuseppe Zanotti2026-03-23
Dear Cristina,
thank you for your review. We’re delighted to hear that your order arrived quickly and met your expectations.
Warm regards,
GZ Customer Care
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