lovely as expected
The shoes are lovely as expected, service and delivery was fast & flawless
About Giuseppe Zanotti
Data updated- Website
- www.giuseppezanotti.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 50% (14/28)
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About this business
Giuseppe Zanotti ® Official Website - Learn about Giuseppe Zanotti’s universe: shoes, sneakers, bags, jewels, accessories and much more. Free delivery.
Is Giuseppe Zanotti legit?
Giuseppe Zanotti (www.giuseppezanotti.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful designs, and supreme comfort of the footwear and accessories available on the site. People also heavily appreciate the swift shipping services that reliably deliver purchased items right on time, making the overall online shopping journey wonderfully smooth and very pleasant. Some reviewers were not happy with order tracking and customer support. Consumers reported experiencing occasional difficulties tracking their shipments online, alongside receiving unhelpful responses, dealing with unexpected delays, or noticing cancelled orders without proper communication from the support team during their purchase process.
Auto-generated from all reviews of this business. For reference only.What people say
shoes are beautiful site easy to…
shoes are beautiful site easy to navigate shipping was wonderful
I have only received 1 of my items and…
I have only received 1 of my items and am not able to track the 2nd item. The web site tracking capability does not work.
order 77000002021
If Zanotti sends you damaged shoes that you buy at a good price on sale, you have to send them back, wait 14 days for a refund, and you lose any promotion. They won't even apologize to you. BEst regards order 77000002021
Received the shoes and they were…
Received the shoes and they were damaged. Trying to return the shoes to exchange and the process will not accept my info. Cant find a phone number to reach customer service. I can be reached at 615-566-7801
I placed my order but the tracking…
I placed my order but the tracking never worked. It said it was delivered but it was not. I tried to talk to someone on the website but no one responded. If I don't get some answers soon, they will have stolen two thousand dollars from me
Very very very late on delivery
Very very very late on delivery, up till now, I have not been able to get my item. Very disappointing people😭
Reply from Giuseppe Zanotti2025-12-11
Dear Olayemi Aina, thank you for taking the time to share your feedback. We are very sorry to hear about the delivery issue you experienced. Our Customer Care team will be happy to assist you in finding the best solution. Please don’t hesitate to contact us directly so we can support you further. Best regards, GZ Customer Care
I haven’t heard from the store about…
I haven’t heard from the store about shipping my order number 12000093546
Reply from Giuseppe Zanotti2025-11-24
Dear Alicia, we are very sorry for the inconvenience with your order. Our customer service team has already resolved the issue, we hope we have provided you with all the necessary support. Best regards, Gz Customer Service
Abysmal quality for premium prices
Abysmal quality for premium prices. T shirt that was RRP £225 was damaged the first time I ironed it. Customer Services did not want to refund as it was ‘due to excessive heat’ - however this has never happened to any other t shirt I have owned (it is quite normal t shirts aren’t damaged as soon as the iron touches them). Save your money and spend it with a better quality brand
Reply from Giuseppe Zanotti2025-11-03
Dear Joe, We’re truly sorry to hear about your disappointment. We understand your frustration and want to assure you that our Quality Department has carefully reviewed the matter. Based on their assessment, the issue you encountered does not appear to be related to a defect or quality concern. We genuinely value your trust and hope to have the opportunity to restore your confidence in Giuseppe Zanotti, delivering the level of excellence you expect from us. Warm regards, GZ Customer Care
Quick delivery !
Reply from Giuseppe Zanotti2025-10-16
Dear Valued Gaia Member, thanks so much for your review! We’re thrilled your delivery was fast. If there’s anything else we can do to make your next purchase even better, just let us know. Looking forward to having you again in the future! Warm wishes, GZ Customer Care
Ordering was difficult
Ordering was difficult, every time I clicked buy it would not do anything atleast 3 attempts until it finally did.
Reply from Giuseppe Zanotti2025-09-24
Dear Dragoslav Slijepcevic, We sincerely apologize for the problems you have encountered with our website. Please do not hesitate to contact our Customer Service team. Our team will be happy to assist you. We remain at your complete disposal. Kind regards, GZ Customer Care
I’m absolutely in love with my shoes…
I’m absolutely in love with my shoes and I can’t believed they shipped and delivered from Italy to nyc in less than 2 days!
Reply from Giuseppe Zanotti2025-09-24
Dear Mako W, thank you for your kind review. We’re glad to hear that you loved your purchase and that the delivery was fast. Best regards, GZ Customer Care
Amazing quality
Reply from Giuseppe Zanotti2025-09-24
Dear Jabes Benitez Jimenez, thank you for your kind review. We’re glad to hear that you loved the quality of our products. Best regards, GZ Customer Care
I still have yet to receive my shoes &…
I still have yet to receive my shoes & they were purchased 2 weeks ago!!!
Reply from Giuseppe Zanotti2025-09-11
Dear Lenn Alexander, we are sincerely sorry for your unpleasant experience and for the inconvenience with the delivery of your order. We confirm that the investigation opened with our courier is still open and it will be our first concern to update you as soon as we have some updates. We remain at your complete disposal. Best Regards, GZ Customer Care
I never received my package
Reply from Giuseppe Zanotti2025-09-11
Dear John, we are sincerely sorry for your unpleasant experience and for the inconvenience with the delivery of your order. We confirm that the investigation opened with our courier is still open and it will be our first concern to update you as soon as we have some updates. We remain at your complete disposal Best Regards, GZ Customer Care
Gorgeous ,love love love it
Reply from Giuseppe Zanotti2025-09-05
Dear Abigail Odai, we are really happy to hear that you loved your purchase and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Perfect shipping excellent
Reply from Giuseppe Zanotti2025-09-05
Dear Adedoyin Adepena, thank you for your feedback. We are really happy to hear that you appreciated the fast delivery We remain at your complete disposal. Best regards, GZ Customer Care
Fabulous pair of shoes!
Reply from Giuseppe Zanotti2025-09-05
Dear Allison R, thank you for your kind review. We are glad to hear that you loved your purchase! Best regards, GZ Customer Care
Beautiful Feminine Shoes
website is easy to navigate..the photos of the products are clear and precise, it shows exactly what the shoe looks like. Easy to purchase. I love love love the patent leather heels I purchased. They are so feminine and sexy. All the shoes are absolutely beautiful!! Shipping was fast. Thank you...I will be ordering more.
Reply from Giuseppe Zanotti2025-09-05
Dear Cici, thank you for your kind review. We are really happy to hear that you love our products and enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
Customer service rep had an attitude
Reply from Giuseppe Zanotti2025-09-05
Dear JuWanda, we are truly sorry to read your disappointment and for any misunderstandings you may have with our agents. Giuseppe Zanotti cares deeply about the satisfaction of its customers. We apologize again for the inconvenience and remain at your disposal. Best regards, GZ Customer Care
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