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Giuseppe Zanotti (www.giuseppezanotti.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful designs, and supreme comfort of the footwear and accessories available on the site. People also heavily appreciate the swift shipping services that reliably deliver purchased items right on time, making the overall online shopping journey wonderfully smooth and very pleasant.
Some reviewers were not happy with order tracking and customer support. Consumers reported experiencing occasional difficulties tracking their shipments online, alongside receiving unhelpful responses, dealing with unexpected delays, or noticing cancelled orders without proper communication from the support team during their purchase process.
Auto-generated from all reviews of this business. For reference only.
After experiencing a problem after receiving my order and wearing the shoes for less than 2 hours I immediately contacted Giuseppe Zanotti customer service where indicated on the website addressing the problem 5 days ago and to date Friday June 29th, I have not heard anything not even an auto reply acknowledging the email was received and that was last Thursday when I initially sent it thru email June 18, 2026 and that is poor customer service especially with the result which I tried my best to be exact ...Furthermore on Tuesday June 23rd, I was indirectly forced to see a professional foot doctor due to the two big blisters which resulted in a minor infection (see report from the professional attached)...So I have incurred an additional 325.00 fee awaiting to see what my medical insurance compay will compensate and to add I have to do a follow up due to the minor infection. Not only a financial cost but my time is worth something as well and not to even a follow up email is POOR IF NOT TOTALY UNACCEPTABLE CUSTOMER SERVICE. I do not expect n or did I ask for any financial compensation..my initial email was to state the facts as to the design of this particular shoe and to request the exception to your return policy and return these shoes back and purchase a different item but it appears both my email and any requests are being pushed aside at this point in tim,e. I do hope this communication catches someones eye and a serious follow up happens sooner than later..Appreciated response awaits Lynn Paley
The shopping was seamless and pleasant. Surprisingly, my “big foot” size was available and on sale! The shopping was extremely fast. I will definitely shop again!
Reply from Giuseppe Zanotti2026-06-22
Dear Customer,
thank you for your lovely review.
We are delighted that you enjoyed your shopping experience, found your size available, and received your order quickly.
Best regards,
GZ Customer Care
Love my new sandals! Those sandals they are very classy and comfortable.
Reply from Giuseppe Zanotti2026-06-22
Dear Customer,
thank you so much for your wonderful review.
We are delighted to hear that you love your new sandals and that you find them both classy and comfortable.
We hope you enjoy wearing them.
Best regards,
GZ Customer Care
The shoe was as advertised great quality. The delivery was quick and the price was good
Reply from Giuseppe Zanotti2026-06-22
Dear Maurice,
thank you so much for your wonderful review!
We are delighted to hear that the shoes met your expectations and that you were pleased with their quality.
Best regards,
GZ Customer Care
If I had to define Giuseppe Zanotti in one word, it would be refined drama — a brand for those who are not afraid to be noticed, who love visual luxury, and who are willing to pay for detail, spectacular aesthetics, and Italian renown. Thank you.
Reply from Giuseppe Zanotti2026-06-22
Dear Elena-Sorina,
thank you so much for your wonderful review.
We are truly honored by your thoughtful words and delighted to hear that you associate Giuseppe Zanotti with exceptional craftsmanship and Italian elegance.
Best regards,
GZ Customer Care
Dear Bj Adeyemo,
thank you for your lovely review!
We are delighted to hear that your order arrived on time and that you love your new bag. Knowing that you are happy with your purchase means a lot to us.
Best regards,
GZ Customer Care
I didn't recive my package yet. It said it was delivered but I have yet to receive them. The shoes was for my son's prom
Reply from Giuseppe Zanotti2026-06-08
Dear Shamone,
thank you for bringing this to our attention.
We are very sorry to hear that you have not yet received your package despite the tracking indicating it was delivered.
Please contact our Customer Care team with your order details so that we can investigate the shipment with the courier and assist you as quickly as possible.
We sincerely apologize for the inconvenience.
Best regards,
GZ Customer Care
My first experience with GZ was extremely disappointing and far below the standards, one would expect from a luxury retailer.
My initial order was cancelled without my consent, yet I was still charged for it. I sent multiple emails and attempted to contact the Digital Team through live chat to report the issue and request a refund, but received no response.
After waiting a week, I finally called customer service. Unfortunately, the representative I spoke with showed little sense of urgency, simply indicating that she would look into the matter and follow up by email sometime the following week.
At no point was an apology offered, nor was any goodwill gesture extended. I was also given no clear timeline regarding my refund.
Overall, this was a very poor customer experience. There is a well-known saying: “Take care of your customers, and your customers will take care of you.” Based on this experience, I would encourage GZ to reflect on that principle and place greater emphasis on customer service and accountability.
Reply from Giuseppe Zanotti2026-06-22
Dear Cristian,
thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused by the cancellation of your order, the delay in receiving assistance, and the lack of timely communication regarding your refund.
This is certainly not the level of service we strive to provide, and we understand your disappointment.
We appreciate your feedback, as it helps us identify areas where we need to do better.
Kind regards,
GZ Customer Care
Love the shoes. Do beautiful n comfortable. Am not disappointed st all
Reply from Giuseppe Zanotti2026-06-08
Dear James,
thank you for your kind review, we are really happy to hear that you enjoyed your shopping experience with us.
We remain at your complete disposal.
Best regards,
GZ Customer Care
The strap that holds the shoe in place is too big around my ankle but I’m going to just add a hole to it on my own. Other then that I love these heels & the design is gorgeous :)
Reply from Giuseppe Zanotti2026-06-08
Dear Nyasa,
thank you for sharing your experience.
We are pleased to know that you love your heels and appreciate their design. While we are sorry to hear that the ankle strap was not the ideal fit for you, we are grateful for your feedback.
We hope you enjoy your new pair and look forward to welcoming you again.
Best regards,
GZ Customer Care
Excellent quality sandals, super fast delivery, so comfortable and beautiful looking. I highly recommend them. The number one and very important aspect for me is that these sandals are soo soft and they do not hurt your feet like other name brands, so if you are on the fence go for them because they are worth it.
Reply from Giuseppe Zanotti2026-06-08
Dear Dr Ofelia,
thank you for your wonderful review.
We are delighted to hear that you appreciated the quality, comfort, and design of your sandals, as well as the speed of our delivery service.
Best regards,
GZ Customer Care
Dear Davide,
Thank you for your review.
We are pleased to know that your experience was seamless and that our delivery and customer service met your expectations.
Best regards,
GZ Customer Care
GZ has failed to ensure the safe and timely delivery of my package, which reflects poorly on their business practices.
Reply from Giuseppe Zanotti2026-05-25
Dear Mustapha,
We are sorry to hear that your experience did not meet your expectations.
Please note that our Customer Care team has continuously assisted you throughout the process and provided support regarding your delivery.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
GZ Customer Care
Extremely low level customer service for a luxury brand
Hello,
Once again I have to stress the extremely low level of customer service your brand offers to its clients.
This is especially problematic being a luxury brand with high prices, that you deprioritise customer satisfaction to this level.
1. You do not offer tracking. While you send tracking email, once I input order ID and my email address, the websites redirects me to the main page. Tracking is a basic online service, but you as a luxury brand can’t make it work.
2. Can’t request return on your online form, same issue as in point 1, system redirects to main page after giving details. Appears that you cannot maintain the service offered through your website.
For tracking and return, I have to contact your customer service which is inefficient for both client and you and incur unnecessary cost for your business.
3. Once return was requested on my behalf through an agent, an email was sent referring to a return label attachment, but there was no attachment.
4. Meanwhile, in another email, your support agent informed me that I’ll receive no return label, the return will happen via UPS pickup, without informing me when this pickup will happen, despite my question. I think it’s needless to say that noone is sitting at home 100% of the time, most of your clients have office work and other errands they have to take care of, so informing well in advance when this will happen helps to ensure effective handling of the return for both the carrier, you, and the client. Appears this is not a priority for your comany.
5. Despite the information by your support agent that a UPS carrier will come, today, unannounced and unexpected, a DHL(!!) carrier showed up, trying to pick up a parcel, which was unprepared, thus they will need to come at another time.
I will share my experience in multiple places online which will hopefully serve as an incentive to you to match the quality of your service to your price tags.
Overall, it’s safe to say that my purchase experience with you was by far the worst in the past decade (!), and unfortunately I will refrain from choosing your service in the future due to the above mentioned issues.
Reply from Giuseppe Zanotti2026-05-25
Dear Anna,
thank you for taking the time to share your feedback.
We sincerely regret to hear about the difficulties you experienced throughout your order and return process.
We fully understand your frustration, especially considering the level of service you expected from our brand, and we apologise for the inconvenience caused at multiple stages of your experience.
We would like to highlight that our Customer Care team has been actively assisting you throughout the process. Nevertheless, we recognise that the experience was not as smooth or clear as it should have been, and for this we sincerely apologise.
Kind regards,
GZ Customer Care
I was able to place my order with no complications. Also, my order was shipped in a swift and timely manner.
Reply from Giuseppe Zanotti2026-05-25
Dear Rita,
thank you for your kind words. We are delighted to know that your experience was seamless and that your order was dispatched promptly.
Best regards,
GZ Customer Care
Dear Lucijiana,
thank you for your kind words. We are pleased that the efficiency of our delivery service enhanced your overall experience.
Kind regards,
GZ Customer Care
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