H-E-B (www.heb.com) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-03.
Most reviewers were unhappy with their experience overall. Consumers frequently complain about inflated prices that continue rising without justification. They also note that product quality is frequently subpar, with items like fresh produce, seafood, and pre-made meals spoiling quickly or tasting unpleasant. Shoppers express strong dissatisfaction regarding unhelpful or rude staff members encountered during their regular neighborhood store visits. Some reviewers were happy with the exceptionally helpful and courteous staff members found in certain department locations and pharmacies. Customers additionally praised the wonderful quality of specific in-house bakery goods, delicious prepared meals, and fresh meat selections available.
Auto-generated from all reviews of this business. For reference only.After having surgery I started using online ordering and picking up at the store. They bring the groceries to the car and put them in for you. Their great service spoiled me so I continue buying groceries that way. The vegetables and fruits they pick out are the best.
HEB HAS HIGHER PRICES than WALMART do a comparison. If they say it’s lower file a class action lawsuit that’s false marketing.
I love our HEB, curb side customer service, easy to order online, the coupons and other discounts are also a plus
The plastic Texas Tough zip lock bags are nothing more than trash! They are expensive and and the minute you put anything in them they come apart at the seam! I don't usually buy any HEB brands because I feel even their food is inferior to other brands. They are doing themselves a dis-service by fazing out brands. When it goes to all HEB brands ... I'm done wasting my money!!
The rating is 1 star. Only because there isnt a zero. The experience with Favor their claim to fame as delivery. They farm out deliveries though contractors who cant speak English, are not familiar with delivery practices and their support after the fact knows 2 words " Im Sorry" That they have Right
i was a huge fan of the price was not an issue for me i just gave ten pounds of strip steak to my ducks MAYBE THEY CAN CHEW IT🤬
I went to shop for my food at "HEB Woodlands location". where all the MEGA RICH SHOP.. I've spent $2000 plus there over past 1.5 months since we moved to the area. In 43 minuites from the time I parked in front of the HEB Store I was !!!!!!!!!! FORCED to spend !!!!!!!! $422.00 to pay the South County Wrecker Service, LLC for my impounded Jeep at their tow yard in the dark of night. $10.00 ATM Cash out Fee $9.00 Lift fee My Land Lord is a Exectuive at HEB for over 25 plus years .. The Lyft driver tells me this is very normal, these people got some scam going she says, her storey even get more scarry from what she tells me what happened to her in that same parking lot. Towing peoples cars while they are shoping at HEB is not a very honest way to make money ! Yes even the Store Managers of HEB that evening state, "yes the employees here have same problem" and we can not help you or them at all.We dont own the LOT ! Thats not possible or even believable right ?? sound very fishy As the horrible weekend progressed I opened my mouth and asked randem people around the area and YES its very well known. Even my LardLord the 25 year executive at HEB, he agreed these people are CROOKS ! MarketStreet the owner of the parking lot is cashing in on poor families that shop there. HEB and MARKET STREET shame on you... You will never see me there again and in fact I will be sharing this to anyone I come in contact with. I have all the proof including names and reciepts of this complete RIP OFF . No help for me = no more business from me for ever.. enjoy your cash machine guys you are all low lifes..
I had purchased a package of Sweet Karoline Blackberries last week. They were fresh and delicious. BUT When I returned to the store #05/048 for additional produce I spotted the Blackberries in the same display in the entrance and purchased another package. Upon arriving home I unpacked the bags and took the package of recently purchase Blackberries and rinsed them as is my practice. Surprise - there was a white mold substance in the package and many of the effected ones fell apart. I called the store to info product personnel that they might need to check the display and take whatever actions necessary. After waiting for a produce associate for over 12 minutes. This person said "oh really” must be something wrong. I just said, REALLY - well I guess I will have to inform all my friends and family to watch HEB produce very very closely.
We bought prepared Chicken Legs. They ranged in size from normal to turkey leg size… Tough & flavorless. Won’t get fooled again…!!! I wish this format allowed me to submit photos…
I love their support to local community. Always fresh produce at a very reasonable price. I shop every week and it s my go to place
April 18, 2026, I placed a delivery order from HEB (Westheimer/Kirkwood Location), paid the delivery fee of $7.95 and tipped the driver $8.00. I reported a case of water was missing and received an email that I will receive a refund in 5 business days. Why Yudiel was not called and told to deliver the water the cameras showed him leaving with? I now have to pay another $7.95 + tip. HEB, I prefer the case of water without having to pay another large deliver amount. How many other victims have to wait for a refund?
Store on 290 and barker Cypress, worst customer service they don t know how to do a return. I purchased marked down ready made meals and my husband got more of them so i thought i should return a couple of what i got. I went to return and they stayed 15 minutes to figure out how to return then told me these are markdowns the system wants you to give you the original price, we are not able to return it.i offered to pay the difference for them, they said they don t know how and this was supposed to be the cistomer aervice manager. Really doesn t make sense. If i can put no stars at all.
Whoever decided to remodel the West Lake Hills store needs to be fired! The areas they decided to move to don’t even make sense and the next time you go in there they’ve moved them again. (I’m in there at least 3 times a week.) Now the store smells like spoiled food. The flies will be there soon. The employees are upset. I’m going to Randal’s!
Has really good food and Ms.Beverly has great customer service
HEB HAS THE WORST SELECTION OF SWEET POTATOES I HAVE EVER SEEN!!! DO NOT KNOW WHERE THEY GET THEM BUT ALWAYS SMALL AND WITH BLIMISHES!! THEY ALSO CARRY WAY TOO MUCH OF THEIR BRANDS AND NOT MUCH IN NATIONAL BRANDS! I PREFER DEL MONTE VEGETABLES BUT NOT MUCH CHOICE!
HEB doesn't make things right. Dropped griceries at wrong address. It's been on my acciunt wrong for ages but groceries always arrived. I didn't know it was wrong. Out $75 but they won't help BEWARE
I love the store, their online experience, pickup groceries ...etc Comparing to other grocery stores, leagues higher in quality.
Somebody robbed my bridge card at the store and I'm in Michigan and they're in Texas and they didn't even listen to me they didn't even care they just kept the money
We purchased 1 pound sliced brisket, pint of beans and pint of potato salad. The brisket was so greasy it soaked through the butcher paper onto the counter. The potato salad nor the beans were any better. We spent $48.00 and wound up throwing it all in the trash and had to eat a frozen pizza. We live outside the city and it was too far to take it back.
The manager at the fry rd store has a bad attitude. This store has a low rating. If you have ever used them you would understand. On 3/19 I placed a home delivery order. For the 2nd time the driver delivered to the wrong address. I had to go up and down 12 steps 3 times to get all the food to my room. Driver unable to communicate. No english!!English!!! The manager at the store had a bad attitude. Was not all concerned. He tried to cover up for the driver and the store. He blamed Corp for there decisions. They do not keep their shelves stocked. Prices very high and quality notngood. I spend about $200 a month No appreciation
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