H-E-B (www.heb.com) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about inflated prices that continue rising without justification. They also note that product quality is frequently subpar, with items like fresh produce, seafood, and pre-made meals spoiling quickly or tasting unpleasant. Shoppers express strong dissatisfaction regarding unhelpful or rude staff members encountered during their regular neighborhood store visits.
Some reviewers were happy with the exceptionally helpful and courteous staff members found in certain department locations and pharmacies. Customers additionally praised the wonderful quality of specific in-house bakery goods, delicious prepared meals, and fresh meat selections available.
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Deli is a joke! They all are in conversation, or back is to you. I’m not the type to wait around so I speak up! And this seems to anger the staff. They all saw me standing there waiting to at LEAST be acknowledged. But they said Nothing. Does it hurt to say ‘ma’am” I’ll be right with you!? Desperate need training on People Skills!!!! I understand it’s the holidays and they’re extra busy, work in a different department if you don’t like people.
Grocery stores are and will always be a place with lots of people. All I said was can I get some help, and it pissed the woman off in deli. I shopped at HEB in Seguin Texas.
If I could give half a star I would. I purchased the park wood fish sticks today. 24 piece at HEB Harlingen Tx and they were to put it lightly gross. No flavor at all and the bioengineered fish didn’t taste like fish at all. Is this how low HEB has come to save a buck and give low quality products for less. I’m sorry this was disappointing and I will never buy this product again and I let my family taste this so they know not to buy and shared on social media because H‑E‑B is failing Texans with these products. How do I get a refund
We left a pack of beer in our cart. I called the sugar land location. They went overboard to help asking our cashier Julia to see if it was in our cart. They even looked at videos to help us. They called me back later to say the cart guys found it so I could pick it up. outstanding!!!
A store I went to on a regular basis; has now turned into never again for me and my family! The way I was handled and disregarded due to reporting bad gas that killed my car on a major freeway! I’m waiting to gather all documents & receipts to post everywhere possible! Since I received a pointless call from corporate offering a denial letter before all evidence was submitted. Hang tight! My representative will be speaking for me next time. Lives put at risk, an no consideration or regards was given. I have someone that sits high and look low.
Went to the Allen location this morning. What a pleasant shopping experience. I know most people prefer to shop after 8 am, but it's a peaceful situation after 6 am. Angelly M. and the young man who bagged my groceries were kind and courteous.
I love HEB, but I love the most their menudo warm soup on Saturdays! Delicious, I wish the Buds location would have it, but I do not mind the drive to the next one, is so worth!👍
This is the second time in 3 months I've had an issue with the HEB management at 2118 Fredericksburg road. They do not know how to provide customer service when there is a complaint. Their playbook is to gaslight the customer. My intelligence and my military service came into question when I was complaining on how I was treated. Different complaint same treatment. I am NOT HAVING IT!!
Decided to try the seasoned pork steaks from HEB but when I say whom ever seasoned them has a heavy hand. I’m very disappointed cause the cost of food isn’t cheap and my family couldn't eat it nor we be be eating the others we bought. Not recommended and don’t be buying again
H‑E‑B is a terrible grocery store. I’ve lived in 4 other states and have experienced Meijer, Publix and Fry’s. All 3 are better than H‑E‑B could hope for.
They sell outdated food. Three times I have received tuna and chicken that already expired. The tuna is always a day away from spoiled. They do nothing not one thing for seniors. That is a crap company in my opinion. The selection is not good. I eat American food. They don’t sell a lot of it. Hello, H‑E‑B your in America!! It gets the worst grocery store award from me.
I brought the cafe valley bakery chocolate cheesecake brownie bites. You can’t even taste the cheese cake and it taste like it doesn’t belong in heb it is not a delicious dessert. Heb brownie bites are the best. Get rid of these yuck please I was like who convinced heb to buy these nasty things.
I ordered flowers for my daughter to be delivered the next day after I completed everything I realized I wasn’t able to add a card, I tried to call and add a note transferred 3 times and all they could say was they couldn’t do anything until the next day so I tried to cancel the order I couldn’t even do that!
I work retail and know exceptions can be made( add a note to the am delivery’s is not hard)
I’ve had other problems in the store but never said anything
On top of that a 7.00 tip fee on top of delivery fee was added
I’ve had problems before and hadn’t been in but since they were right across the street I thought how can they screw up!!!
Hopefully she likes the flowers and I can let her know they are from me but I’ll never shop there again
not receiving items I paid for. I hate HEB it is such a rip off. I paid over 200 dollars for groceries and I did not receive everything I paid for. This happens so many times at HEB. WTH is going on?????????????????????????
HATE HEB, but when towns allow them to have the monopoly it leaves the rest of us with no choice for grocery shopping and having to fork over the $ to be able to eat and feed our families. They started jacking up prices during covid and they're still doing it, while all the while reducing choices. Meanwhile they keep building new stores....they're not reducing profits. Their own brands are either overloaded with so much salt it can't be eaten, or overloaded with sugar it's just not edible. The fresh produce isn't fresh....blueberries are mushy, strawberries no flavor, lettuce is browning already while in the bag, Avocados too mushy, potatoes rotten and soft, and anything else goes bad in a few days. They'll stock a certain brand of shampoo but they never have the conditioner to go with it...how does that make sense. They also over charge you...I just bought 5 breakaway cat collars...all identical brand yet when I checked my receipt they charged me as if they were 2 different brands. 3 @$5.48 and 2 @$4.65....they were all the $4.65 Pet Attire collars, NOT the Coastal Sassy collars, so someone isn't doing their job correctly with adding barcode stickers.
I was at Bay Colony HEB today in League city. An elderly gentleman emptied his items for check out but told the young gentleman that was checking him out that he might have to put something back, dependent if he had enough money to pay.
The customer was 84 cents short. I was about to speak up and pay but the cashier reached in his own back pocket and grabbed $1 and paid the balance of the customers remaining bill. He did this without shaming the customer or act like it was slowing him down. The customer was very appreciative.
This made my day witnessing the young generation helping out when someone is in need. Whomever his parents are should be so proud of how he acted today. So proud of him. His name was Matt H. I told one of the managers about the experience and that he was a good representative for HEB and their history of helping.
Ordered some sweet potatoes Saturday and other groceries and and went
To use them and this is what I got. Rotten sweet potatoes . Yuck all of them I am very disappointed with recent purchases. Either some stuff expired or they are out of stock or they send rotten vegetables or fruit.
The people are extremely rude the service is terrible. They've kind of got a monopoly on grocery stores in Texas so you're stuck going there. But if I had another place to go trust me I would go there these people are jerks. The owner of this place voted for Kamala Harris too so what does that tell you
EBT cards are being stolen from these stores. That means they allowed, or weren’t paying attention when someone attached a device to their card swipe machines. This means hundreds of families don’t feed their children and with the federal government no longer replacing them, you are putting an already at risk population at greater risk. You should be shut down and ashamed!!!
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