H-E-B (www.heb.com) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-03.
What reviewers say
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Most reviewers were unhappy with their experience overall. Consumers frequently complain about inflated prices that continue rising without justification. They also note that product quality is frequently subpar, with items like fresh produce, seafood, and pre-made meals spoiling quickly or tasting unpleasant. Shoppers express strong dissatisfaction regarding unhelpful or rude staff members encountered during their regular neighborhood store visits.
Some reviewers were happy with the exceptionally helpful and courteous staff members found in certain department locations and pharmacies. Customers additionally praised the wonderful quality of specific in-house bakery goods, delicious prepared meals, and fresh meat selections available.
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I LOVE my H-E-B! I travelled to Ft Worth and when I got there, realized I left my toiletries bag (with my BP medicine) at home. I called HEB at Heritage Trace the next morning and a very sweet pharmacist told me I had 0 refills, but she placed a refill order and that I just needed to come in, tell them and they would give a few tablets to get me through the weekend. I couldn't get there until late afternoon and when I told my story to the lady at the counter, the pharmacist I had talked to earlier held up a bottle and said "I was wondering when you were coming by". Easy-peasy and they were all so nice! H-E-B IS my store and since I'm likely moving to Ft Worth, am THRILLED they have expanded up there!
I am extremely disappointed and uncomfortable with the repeated treatment my wife and I receive at this H-E-B location in League City. Every time we visit, there is a palpable sense of exclusion that is impossible to ignore.
Most recently, during a visit yesterday, we witnessed a staff member handing out samples. She was engaging and offering samples to every Caucasian customer in line, but the moment my wife and I approached, the interaction stopped. There was no greeting, no offer of a sample, and a deliberate effort to avoid eye contact with us entirely.
It is deeply unsettling to feel like you are being treated as "less than" or invisible based on the color of your skin. Shopping here feels like stepping back in time to a place where we aren't welcome unless we fit a specific mold. Management needs to address the lack of basic professional courtesy and the apparent bias in how staff members engage with a diverse community. We should be able to shop for our families without feeling targeted by this kind of dismissive behaver
I was at H-E-B checking out and my card would not work so the cashier took me to where the manager are and the guy who name was Adonis was so rude he was not trying to help me he had an attitude with me and kept walking away I went to another manger who was so helpful who was Michael as he walked back with me Adonis was still rude saying he is not going to help me and walking off with a bad attitude. Adonis is not a team leader with the way he act around customers he has poor customer service
Your employees need some serious training on how to treat the public. The last two times I have bought groceries at the HEB, I have dealt with some very disgruntled and unhappy employees. Many are short tempered and cannot look you in the eye. They are too busy talking to the sacker (if there is one) rather than thanking the customer who just bought $100 plus of groceries.
I would suggest you hire a customer service individual to train each employee on how to act in a social environment, especially to those who are spending money at your establishment.
There is an old saying "It is nice to be important but more important to be nice". Unfortunately you have been the only big grocery in town so there is no competition.
How hard is it to say, hi how are you today, thank you, we appreciate your business?
While you are remodeling, how about remolding your employees to be more customer friendly?
I like H-E-B for their brand of food products. They are usually really easy on my stomach. The bakery stuff is fresh most of the time at the location near us. Staff is mostly friendly. Checkout is quick once you get a cashier.
My only gripe is when there are products they charge more than everyone else on. It feels like they are taking advantage of the novelty. I shop there about once a week average and spend between $50-$100 usually.
I order HEB curbside on a regular basis, the one on Business Center Dr. in Pearland, Texas. I don't always call but do after I order a few times and always have the same on-going issues with the produce. I do have notes asking them to check and not give me overripe produce or expired items. I don't understand, are they not doing anything on their end? I'm paying more for the curbside convenience and feeling frustrated. Hoping if I give a bad review they'll see it and do something about training their shoppers- unless they're doing this on purpose to get rid of over-ripe produce!
I purchased some red seedless grapes through curbside. They were huge and had seeds in them. The flavor was terrible. I have never seen grapes almost the size of a ping pong ball. No they were not Roman grapes. As I said anyone who uses curbside gets the "trash" - and this is wrong, but for the elderly who cannot spend hours in the store this is what we are stuck with. It seems to get worse and worse.
I used to love this store. I’m over it and have decided after 12 years to go elsewhere for groceries. I’m tired of buying dairy products full of gum. Cream, cottage cheese, sour cream….and you do not offer any clean alternatives. Why do i need gum in heavy whipping cream that now costs over $5.00 a quart? I am also tired of buying HEB brand potato chips that used to be amazing but now the bags are barely half full and only contain broken pieces of chips that are so thin you can’t even use them for dip. I am also over the rude employees you have filling on-line orders who think they own they aisles and make the in store shopping experience exhausting.
Someone needs to check the taste of the rice and beans. We bought two chicken plates at the Marbach and 410 store on 02/10/25 the rice was completely tasteless and the beans were way over salted. The chicken quarters could have been cooked a little longer.
En el heb de bunker hill a las 3 pm in vigilante Moreno nos levanto de unas sillas al frente de heb y nos gritaba a favor favor y nosotros somos clientes que estabamos comprando en heb y esperando un uber tienen que ensenarles a los vigilantes a preguntar primero antes de see groseros
I got my wife beautiful yellow roses from HEB for our anniversary $60.00. They died 2 days later. I never seen flowers die that quickly. I'll never but flowers from HEB again.
Omg … that’s it … never - ever - again on processed food from HEB. I purchased two packs of tamales from HEB; during an evening of warming a few from one dozen as I was eating the warmed tamales; I noticed I worm moving on my plate… I was in totally shock and disbelief and disgusted beyond. I took a photo of such incident and through out all of the HEB protect into the trash’s
I'm shocked by.all the negative reviews here. I've been shopping at HEB for 30 years and think it's the best grocery ever. There store brand foods are as good as the name brand while at a significantly lower cost. The in house bakery foods that I buy are amazing and the meat and seafood quality are as good as it comes. I shop at the Kingsland (some) and Marble Falls (mostly) stores and both have great employees, customer service and quality products. I have never tried one of their prepared meals that wasn't great. I can' t go there without buying their prepared coconut fried shrimp. It's restaurant quality at a tiny fraction of the price. Their stuffed salmon, empanadas and sushi are fantastic, and again at a fraction of eating out. Their new bakery tostito chips are so lite and crispy and stay fresh for a long time. I guess people are just more likely to make an effort to complain than complement. That's how I ended up here. I was looking for a line to HEB corporate to tell them how much I appreciate the quality of service and products they provide.
HEB is our 2nd go to store. I'm usually happy with it UNTIL I have to bag my own groceries and pay at the same time holding the line up and trying to rush to finish bagging my groceries. It's an awful feeling and I'm tired of it! The last 5 times is like the person in front of me gets their groceries bagged and they leave when I'm next! Ugh
I have given these heb brand tamales a shot a few times and I seem not remember to give them a review well here it is these. Are The Worst Tamales on planet earth they have been he strangest after taste
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