HONOR PHONES After sales service on warrantees ,service is BS REPAIRS ARE SCAMERS
HONOR PHONES,NO WARANTEE ITS EASY TO PROVIDE AN EXTENDED WARANTEE WHEN YOU DONT HONOR THEM
About HONOR
Data updated- Website
- www.hihonor.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/223)
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About this business
Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
Written by the business, not verified by us.Is HONOR legit?
HONOR (www.hihonor.com) has a 1.9 out of 5 rating on OK.one, based on 287 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems. The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service and actual service is a joke
I ordered a phone as my one had stopped taking and making phone calls. I ordered because it seemed like a good phone, and they had a deal on at the time, which was a good one and I was happy with my purchase. However, I didn't get a phone, instead they sent me a tablet. I contacted customer service, let them know I had the wrong item and to send my phone asap as I am without a working phone, and I will return the tablet I have no use for. They started asking for pictures, serial numbers etc and told me they had to do an investigation before they would send out my phone. (Which is not my responsibility that they made an error, and I dont see why it couldn't have been done after I returned the tablet) This took a week. THEN they arranged the return BEFORE sending my phone out, (after I waited a week for the initial 'phone' delivery btw, and the second week to do their investigation) and said they would ship the phone once they recieved the tablet first. I can't even get what I've paid for without doing work for them, honestly would have been better off keeping quiet, selling the tablet on ebay and using the money to buy another phone. Why would I keep an item that I didn't want, need or order? Why are they scared I'd keep it when I was the one to let them know I had it in the first place? If I was going to pinch it I wouldn't have made them aware. But this is the price you pay for doing the right thing I guess. Oh and when I asked for compensation for all this hassle (and honestly, going 2 weeks without a working phone when I absolutely needed it) they only offered a £30 voucher, no transfer, no cheque, not taken off the price of what I ordered. Nope. A voucher for their shop that I certainly won't be using ever again. And the customer service rep took the piss out of me when I asked for the compensation, he was switched out by the next email. Don't get me wrong, I've worked in CS all my life, I know what its like to get a shitty customer, but at that point, I hadn't been rude or nasty, I had just mentioned I thought the rigmarole they were asking for was a bit out of line considering they were holding the item I paid for until they had me do their shit work for them. (I didn't use profanity at this point, and even now after all this the worst I have said is that they are taking the piss, which they absolutely are) Even then, I know the individuals are just doing their job and its the company policies and their terrible dispatch practices that I'm pissed off with. It was honor 400 lite btw, I'd do a review but I still haven't got it. And probably won't for god knows how long. Honestly avoid, cant even find cute cases for their phones anyway.
Bad items & bad customer service.
Bad items & bad customer service. They refuse to repair or replace tha damage earbuds clip ( under warranty) they say its gift with mobile. ( Bahrain service center & online customer service) Bad item quality
Terrible customer service - too much waffle and lies
SBE Repair Reference: 1-31-10-7771019-001 My phone has developed a pink line on the inner screen after 14 months of very gentle use. The phone is pristine. I am now in my 3rd week without my phone - V3. This is a flapship phone and the service - lies I have been told are not acceptable. If I don't get resolution by 4pm 12 Feb 26 I will be forwarding a letter before action and then commencing an online claims against the company. Wonderful phone - until it went wrong. UPDATE: My phone was returned to me on Tuesday 17th, fixed and in the same condition I sent it. The whole process took 3 weeks which isn't acceptable but I now have a working phone again.
DREADFUL SUPPORT and software bugs
The support for these handset is just utterly dreadful. DO NOT BUY ONE, ou will definitely regret it if. you do!!!!
Bad experience with HONOR Malaysia:
My experience with HONOR Malaysia: Sent my MagicPad 3 for inspection due to a bulge. HONOR blamed a minor knock from weeks earlier (no bulge at the time), provided no written technical explanation, and dismissed safety concerns without documentation. Device came back with new marks/holes from servicing, but no repair or compensation was offered. Now escalating via consumer protection channels.
Worst customer service ever
Worst customer service ever. Received a faulty product, was denied a replacement at first, repair came back with the same issue untouched after THREE WEEKS, then was told replacement can only be done within the first 14 days of receiving the product. Impressive how incredibly wrong this is.
Honor Supercharger
I bought Honor Magic 7 with Supercharger, mobile pone seems OK overall, although there are some screen problems but Supercharger did not charge at all although I restarted, checked software and smart connection. Phone charged quicker without Supercharger. Contacted customer services with no response. I feel scammed. The price for these items was high, so I assumed that quality would be good. Very disappointing.
Cheats
I purchased a Honor 400 Pro and two Honor Majic 8 phones from Three Broadway store. Absolute rubbish company. Float offers to lure customers and refuse the promised offer once the device is purchase. My advice don't buy Honor especially from Three network. I have been requesting for a return pack to send my trade-in device. Have to remind Three and it's Ingram team 4 times as I have not received the pack to return device. Now Ingram / Three is sending me texts and emails that the trade-in offer will expire if device is not returned. Three Bradford played the trick by sending the wrong device details ( Sony Xperia Arc S ) for one of the trade-in phones as a result Ingram has refused cashback. A Big scam is what it is.
Honor V3 Magic worst phone on the…
Honor V3 Magic worst phone on the planet!, durability and build horrendous!!!, always wanted this phone and finally too five with 1300 brittish pounds, after 5 months open phone to main screen and hear crunch sound and screen broke!, sent away for repair and now want 750 to repair!!!, no malace or misuse to phone, got to say never again buying a honor phone 😡😡😡😡😡😡😡
Scammers.
Absolute scammers like others have said. No matter what information you provide for a postal repair it will always be advised its FOC *subject to inspection*. So if you tell honor you have a broken screen and they reply with FOC you would expect on inspection if it is a broken screen to be repaired FOC. This is not the case as they will then say its not FOC and supply a cost instead. They do this as after you have spent potentially hours backing up and packaging the phone you are more likely to agree to the charge as they have it their possession. However, if they gave you a price before sending you will probably not send it. And they have the audacity to call themselves Honor, absolute disgrace. Repair number SBE Ref 1-31-14-7740158-001
I got phone of honor then I apply …
I got phone of honor then I apply repdeation I sent all info via they website now they dont reply email I cll them keep give info but doing they nothing they hve very poor quality of service I dont recommend any one buy phone of honor very poor quality service 9
Thinking of buying one? DON'T!!!!
Bought an Honor 90 Lite a year ago first of all the phone feels like a toy in hand and is hollow like its empty from the inside , but it was working like a new phone smooth and all, doesn't lag or crash but after a year and a couple of updates the phone starts lagging and crashing like CRAZY it can't even handle Youtube and battery drains like super fast, trust me buy a SAMSUNG doesn't matter which model they're worth every penny
Too many problems at all times
Too many problems at all times, phots not clear etc etc
Got a honor 400 pro on contract wasn't…
Got a honor 400 pro on contract wasn't actually looking for this phone but the women working for 02 convinced me and promised 2 free gift a tablet and a watch this was November last year still haven't received my free gift now homer are saying they are out of stock feel it was a scam just so that I would purchase the phone one unhappy customer
PRIVACY & SECURITY THREAT
DO NOT PURCHASE. Honor is a former Huawei sub-brand that is expanding into Western markets and remains closely tied to the Chinese state and Chinese cybersecurity laws. This creates serious risks of personal data access, monitoring, and transfer to state-owned entities. Honor devices are a significant privacy and security threat for all users.
I sent an email regarding the Honor V3
I sent an email regarding the Honor V3, which is under warranty until 2027, because a green line appeared on the inner display. Of course, customer service never got back to me, and it looks like they have no intention of doing so. I believe that everyone who has experienced similar damage should share their experience with Honor and the warranty process on all platforms, so that other people won’t be affected and the company finally starts dealing with this properly, as they should. If this is how they treat customers, then customers should respond to Honor in the same way.
My sons Honor Pro200 had charging…
My sons Honor Pro200 had charging issues. After hassle finally got it sent off via postal repair. SBE came back some days later saying not covered under warranty as there was a scratch on the lens sent me a quote for over £200, told them forget the lens just fix the charging issue they told me they couldn't and to contact Honor, wh9ch i did......guess what they wouldn't repair it and so they sent it back. NOT HAPPY AT ALL!! ABSOLUTELY DISGRACEFUL COMPANY, UNFORTUNATELY I HAVE A HONOR V3 MAGIC AND HAD AN EVEN WORSE EXPERIENCE...SEE MY OTHER REVIEW!
Frustrating Experience – 3 Stars
The Honor phone offers good value with solid specs, a great screen, and reliable battery life. It handles everyday tasks well. However, the camera is inconsistent, often struggling in low light. More frustrating is the customer service, which is slow and unhelpful, making any issue a chore to resolve. You get capable hardware, but the overall support and polish are lacking. It's a decent phone with noticeable compromises.
If there was a
If there was a - a million for a Honor phone I'd give it!!! Take my advice which I learned the hard way don't buy a Honor phone!! They are unbelievably rubbish!! Slow as #### the Camara is sooooooooooooo bad!! Call's are a nightmare, phone cuts off..overall I've NEVER had a fone so bad!! RUBBISH RUBBISH PHONE!!!
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