Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
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Is HONOR legit?
HONOR (www.hihonor.com) has a 1.9 out of 5 rating on OK.one, based on 287 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems.
The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
Auto-generated from all reviews of this business. For reference only.
If I could give zero stars I would. I wish I had checked the reviews before ordering as I can see that I am not the only that have not received an order. I ordered 3 WEEKS AGO a phone. I have called numerous times they told me they "investigate" the issue as the warehouse is not aware where is the phone and if dpd has collected it and they refuse to send me a new phone or reimburse me so I have to wait until they conclude their "investigation" which no one knows how long it will take. Please avoid buying anything from them, it has been a dreadful experience.
A very poor company to deal with. Faulty tablet but they unwilling to replace. The customer service is the worst I've ever experienced. They cannot understand basic facts and are unable to take basic decisions. Will never buy from them ever again. Honor if you are reading my review my order no. is 85030056646 and could you please replace my new tablet that is faulty.
This product is simply fantastic you have takenit to a nother level wow anyone out there buy this here you can't go wrong highly recommended also accessories fantastic purchase or lose out know what i chose can't be happy
Total waste of time company with a totally useless customer service dept.
Ordered the Honor magic V5 online from there website as they were giving away many free items. The parcel was delivered and when opened the phone was missing i have contacted them many times quoting the consumer rights act 2015 which they have totally ignored , I have contacted the police who are not interested as they say no crime has been committed and I raised a dispute with Pay pal and they have dismissed my claim as the Honor have provided tracking details to them.
Citizens advice have been very helpful and I am now in the process of arranging a court date to enforce my rights under the consumer rights act 2015 this company are really the worst customer service I have ever encountered Please everyone stay well clear of them. Has any one else been in this situation? And if you have did you get your money back ?
What is wrong with them? I have ordered new phone but no dispatch so far. Its so slow. So i am cancelling my order and never deal with this company anymore.
Due to Honor's incredibly poor software development and very bad release management processes, I've lost all images in the carousel.
Your online support team are equally poor as they suggested I wait for 14 days for the release features to take affect. Anyone with any make/model of mobile phone will know that this is a completely ridiculous statement.
As per my email to the executive management team, please commence the return process today.
I can see down there loads of customers do not get theirs parcel or receive it open. Also happens to me, DPD left the parcel in front of the door and they still ask me 100 of questions about the parcel, to filled up I don’t know what kind of declaration and letters. DPD have a proof of delivery against them but HONOR still try to ask me stupid question to keep the case open for long. Tomorrow I will call my bank !
This was my first time moving away from iPhone, and I was genuinely excited to try a HONOR device. Unfortunately, the experience has been nothing short of appalling.
I paid £1,409 for a phone that never arrived — instead, I received a charger, pen, and case. The phone was on the invoice but completely missing from the box. Since then, I’ve been left without clear timescales, ignored by management, and fobbed off on live chat. I wasted hours chasing answers when I should have been working.
For a company of this size, the lack of accountability and communication is shocking. I still have no phone, no refund, no transcript of my chat as requested, and no complaints procedure provided. Worse still, their actions make it feel as though I’m being treated with suspicion instead of as a valued new customer.
This entire experience has been stressful, disappointing, and insulting. Do not even entertain this company they are crooks
I have reported them to trading standards and PayPal have opened an investigation into them
This company change their name to dishonour as they are anything but honourable!!!
My daughter purchased a phone from them and either them or the courier ‘misplaced’ it as she never received it.
Their answer report it to the police but seeing as she NEVER RECEIVED IT why is it up to her to do this.
GET YOUR ACT TOGETHER HONOR AND GET THIS FIXED IMMEDIATELY BY REFUNDING OR REPLACING IT!!!!!
Don't accept a delivery without weighing it in front of the driver...
I've received a parcel from Honor that was meant to contain an Honor Magic V5, a Tab 10, charger, pen and case. When I opened the box, there were only the accessories, no phone and no tablet. I wrote them an email asking when are they sending the phone and tablet... no reply, so I called them after about a day of waiting or so. They said they already sent everything. Upon double checking I found a packing list inside the box, underneath of some packaging bubbles, which showed all items. That was a surprise. They asked me to weight the box with the items that I received. A few days later they confirmed that their video shows no theft and DPD weighed the box as about 2kg, not 0.5kg, so they came to a conclusion that I received everything that I ordered. Basically, they advised me that I am lying. Will report it to the police and contact the bank as well. The fingerprints of the person who stole these items must be on the first layer of the cellotape. Although I am not sure if the police would want to help with this. We'll see.
Update: I've changed it to 3 stars from 1 star as it seems they did hand over the goods as promised to DPD, so the phone and tablet was stolen in the DPD network, 1-star review is due to DPD.
I am giving 3 stars to Honor as they made an incorrect conclusion too fast by saying that if they handed over a parcel weighing 2kg that means I received everything I ordered. It's illogical. I told them they would not make a good detective. It only proves that they handed over the parcel with all the goods in it, but it doesn't prove that DPD delivered it to me with all the goods in the box. They forgot that there was a 12-15h journey from the time of handing over to DPD and the time of delivering to me. During that time in the DPD network someone opened the box and took out the most expensive items... They practically accused me to be a liar too fast and that's why they got 3 stars only.
Purchased a tablet. I decided to move from apple as wanted android, more flexible and the honour tablet came out the best. Wow brilliant screen, long battery life and great functionality. Tablet shipped with keyboard case and pen. Very pleased with my purchase
Products ok until they aren't, slow and poor customer service.
Will update as this progresses. So I chose Honour and brought directly through their website, a nice shiny tablet and keyboard set. The tablet was good enough, nothing spectacular by any means considering it wasn't a budget tablet. Screen can be poor at times as well as the sound but does the job, unlike the included keyboard case. I brought the item because of the case so I could type on it instead of getting a larger laptop. After a few months a corner broke when putting the tablet into the keyboard case which worsened over time to the point that it won't stay in the case anymore rendering the keyboard useless. I wrote to Honour on the 3rd September, a WEEK later they replied telling me to fill out a web form, no interest in arranging the repair for me, they're response may as well have said 'ok, fill this form out and we'll arrange a repair'. The issue being, they have ZERO guidance on filling out the awful form which has drop downs for what product you are returning. There's options for tablets, I'm not returning a tablet. There's an option for accessories that has TWO options, both charging stations. So not only did they not want to help with the repair, they didn't even want to help with completing the form for me to arrange it myself. Presumably they want people to just give up and not bother which I'm very close to doing. Will update if this improves or gets worse.
Honor 400 pro I bought a new phone. The speaker got damaged within a week. I am feeling very bad after getting the Honor phone. 😔😔👎👎👎👎👎👎So bad phone honor 400 pro
My first honor product ever! Immediately had an issue with misleading advertising saying I'd get a free pad, went to customer support who agreed I could have got it but wouldn't send it out, said I had to put in a new order, return my first one. Awful for the environment, a huge hassle for me, and I don't have the cash to buy a second one (or at least don't want it tied up). Totally useless customer support who refused to raise it or help. Regret going with this company and it's been 2 days
I’ve ordered last Thursday the honor magic v5 and I didn’t received it! I have my money blocked, I can’t cancel the order and nobody can’t do nothing! Useless staff, useless company. In 5 days you cannot get a phone from honor. Shame! The he last time when I buy something from honor. I left a review on google too because I don’t know how the hell they have 5 stars🤦🏻♂️
Terrible customer service, ordered honor magic v5 on Thursday 28th Aug 2025 for a next day delivery. Still nothing. No response from DHL about shipment update. Nothing. Absolute useless.. No one knows what they are doing.
(Honor +DHL) worse combination. If you wanna ruin a surprise, go to Honor.
Don't recommend Honor at all for their services or courier
Ticket No. 894613 & 6640732
Two ticket numbers have been issued
Model- Honor 400 Pro
Order No - 100025740_77703
Order Date - 29/07/2025
Serial No. AF6RUT5424004292
I made a purchase in May and was advised I will be sent the free gifts that were the reason for purchasing an Honour phone on the recommendation from Three at Broadway shop in Bradford.
I have been cheated as I have not received the gifts .
I have been asked to provided details with all proofs on 3 occasions.
I would not recommend Honor products to the people I don't like.
I was apprehensive about buying from their website after reading the reviews. I have owned 3 honor phones in the past with no issues. I ordered expecting issues. The phone was delivered next day with all accessories. I can't complain about their service.
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