Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
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Is HONOR legit?
HONOR (www.hihonor.com) has a 1.9 out of 5 rating on OK.one, based on 287 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems.
The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
Auto-generated from all reviews of this business. For reference only.
Honor phone. Don't!
Exasperating. Phones peoe when you put in pocket or hang up on another call. Charging was fast now slow. Not old.
Link to computer hopeless process. Down load files you want from Google back up.
Uses its own corruption of android called magic, which is a complete misnomer.
Sad. Would change today but the switch is such a nightmare..
So just warn others!
Guess I'll have to wait till it gets nicked, shouldn't be too long, as long as the don't know it an honor phone! I'm sure they'd try to give it back!
The worst customer service I have ever had in my life
I purchased a Magic V2 smartphone on Honor's website, being told it would be delivered the next day. (order number 85020057100)
A week later, I hadn't received the product, and when I contacted Honor, I received no response whatsoever, not by phone (they don't answer, and when they do, they don't say anything about the problem), unanswered emails, and other contacts, such as chat, don't work.
I'm 53 years old, have been shopping online for over 25 years, and I've never experienced such poor customer service—in fact, completely non-existent.
Fortunately, my issue was resolved by PayPal, which refunded the payment in full.
I DO NOT RECOMMEND BUYING ANYTHING FROM HONOR'S WEBSITE. If you want Honor products, buy from marketplaces like Amazon or eBay.
Honor company, not very nice customer care are not very nice. The whole company is disgraceful. Chinese what else can you say?
I had a fault with my honour phone three months on from purchase. Spoke to customer services waste of time was not interested wasn’t prepared to support me anyway I was prepared to change my phone and buy a different one but would not reimburse me and gave me a used phone price which was nothing the company is disgusting dishonourable and I would not buy another runner as long as I live. I would recommend anybody who’s looking on a phone not to buy them. Certainly if you look at their reviews they’re atrocious and I’m not surprised how they treat you not very nice people honour
I've had my Honor Magic v3 since Feb 2025 and have to say, what an amazing phone... the performance is blistering, the battery life is class leading, the screens are perfect, the camera is exemplary, everything about this phone I love, it unfolds really well with a much less visible crease than its rivals.
I got a package deal with my phone, which included a rapid charger, Earbuds Open, Honor Watch, Honor Pen, Insurance for the inner and outer screens, money off voucher, a great px deal on my old phone (Huawei P30 pro) all in all the package was about £1299 and worth every penny... you even get a really good protective case included in the box, no need to spend £40+ on one.
Google Play works just fine, no issues at all running anything. Top Notch!
Aftercare is also great in my experience, I dropped my phone a couple of months after buying it, got a crack on the outer screen, the insurance covered it... they quickly sent me a postal pack, within a few weeks my phone was back with me looking good as new. Faultless service!
I purchased a new phone bundle direct from them (honor 400 pro with ear buds and super fast charger) and realised quickly that I didn't like it (couldn't download half my apps including Instagram and was sluggish and not good for a brand new phone.) Decided to make a return and apparently the requesting a return on your account in their website does nothing unless you also contact their customer service to approve the return. They do not explain this in the policy, which is what I followed. I was just waiting in for the collection with no information from them and only contacted because I realised I hadn't been sent a returns label. On speaking to them, I was told I needed to take the buds out of their charging case to return due to DHL policy. I haven't even opened the buds box and their returns policy states everything should be in its original packing and returned in its original box. If this is the case, why not include it in the return policy? You're an electronics company? There are lithium batteries all over the place!
It is the worst phone I have ever owned. I have had this phone for a month now.
Clumsy UI, the swipe features get confused with scrolling features, apps constantly crashing, apps activating themselves. EG my YouTube will bring up videos when I am not using my phone (will turn on YouTube and it'll already be on a short or a video I have never seen before).
Takes hours and hours to charge yet battery does not last.
No home screen shortcut button.
Terrible product.
Want to return it but lost my receipt.
Will be going back to Samsung and destroying this terrible honour phone.
It is that bad I won't even sell it to a second hand shop.
I was about to buy a Honor 400 Pro after using a Honor View 10 for some years without a problem. However when trying to arrange for an existing user discount of 10% on the purchase price I was told my phone was not a Honor phone but by Huawei although I believe Huawei still own Honor. When I found the Honor store was offering View 10 phones on Amazon they said that was a different retailer. It made me very wary and decided their approach to a prospective customer was so shifty and unhelpful it was perhaps best never to be a customer ever again. Having now read the Trust Pilot reviews by those who actually did buy I will await the Prime Sale and buy a mid-range phone from a more reputable make.
I wouldn't touch this company again.
July I brought the v2magic the phone front screen cracked in November, so I applied for warranty repair, I applied and phoned them for 7 months before I finally got an acknowledgement, so i sent off, and a few weeks later the find a fault which was a tiny black dot on inner screen which doesn't bother me, I just want front screen repaired so I can use it, they send me a quote for £1100 to fix it, I reject, get phone back, they hadn't even repaired front screen that's covered by warranty. So I complained and they let me send it off again, weeks later they offer to give me a quote for fixing front screen, which I thought was covered by warranty ,but no apparently warranty is pointless with honor, so 8 months later I have no phone, but I'm still paying for it, and they continue to waste my time, what was the point in me sending it off a second time for them to do the same thing. Embarrassment of a company
Honor tab 9 will not print properly tried all there suggestions but to no avail. Told me they could not help as I didn't buy iy from them so I sent them a copy of order and the invoice no reply the last email I had agreed there was a fault with the tablet which is 6 months old when I asked about the guarantee not heard a thing since. About the worst buy I have ever made steer clear. If you open an account as a new customer with temu they give you one free.
My experience has been quite different from most people on here.
Bought a Magic Pad 2, and although it had a screen issue the replacement process was straightforward and it was picked up the following day, then I received my replacement 3 working days after.
The customer service was helpful throughout the whole process.
Ideally it shouldn't of had an issue, but it's not the first bit of tech I've had issues with and they dealt with it swiftly and without any bother.
Please purchase elsewhere, order an honor 200 pro never arrived tracking information states lost in transit not sure how that works, still waiting for a refund 4 weeks later lucky I paid through PayPal
BUYER BEWARE!!! I bought the phone after seeing advertised on there website the ai superzoom however it's rubbish it's all pixelated nothing like the advertisement at all also the ai photo to video is only a trial period which is not clearly advertised I wanted a refund but they won't give me one as it's 2 days over the 2week cool off period I only tried the phone out recently as I'd been away, I've emailed them to no avail and when trying to leave negative feedback on their site it won't publish this company are misleading and uncooperative I shall be taking this matter further!!!
I bought the Honor 200 smart at argos brand new for £129 for my son at Christmas. It has been 6months now and he's dropped it many, many times, he has no screen protector on it and the screen has never broken. The camera is amazing for the price, the phone is the best phone I've bought, I will be buying my other two sons the same phone!
I highly recommend this phone to anyone who needs a reliable mobile, it is waterproof, smash proof and is most likely the best phone you can can buy on the market! So easy to set up too!
I had buyed honor magic 6 pro 5g
My back camera cover broken I had paid for back cover camera glass
Cover aed 310 from outlet honor dealer but unfortunately they brought wrong cover so I did not want to wait any more so give me my refund back now last more than 2 months past I did not recieve my refund back fyi. Domnic Dsouza
Don't listen to the people who say they buy second hand and they have issues your buying it second hand ofc there's going to be issues with the phone I bought my honour 70 brand new its never lagged one bit never had any issues battery can easily last me 2 days and to the people who are saying that are just trying to make the company look bad if I'm being honest honour has the best phone security out there it has it's own security chip built in to ensure safe use out of the phone the honour 70 has a crisp oled display 120hz nice camera and an amazing overall experience that snapdragon 778g+ is so snappy especially in 2025 never skipped a beat with honour amazing company
Love the phone (Honor Magic V2) but you don't get notifications for Airbnb as a host or booking dot com as a host! It keeps going into dormant mode even if you set notifications on. Honor can't seem to help with this. And on the Honor Pad 9 the Barclays online banking app is incompatible! These are major issues. Will have to change to a different brand for my next devices unless they fix these issues. Shame because the Honor fold is super thin!
@HonorUK refused to repair new screen damage caused during their repair process, despite UK consumer law clearly placing liability on them. Now forcing me to escalate legally. #ConsumerRights
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