IK Multimedia. Musicians First.
IK Multimedia (www.ikmultimedia.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and quick customer service representatives for resolving technical problems efficiently and with great patience during every single interaction. Many consumers are very happy with the overall quality of both the virtual instruments and hardware products available. However, some customers also noted that customer support response times were extremely slow and sometimes completely unhelpful when seeking urgent assistance. A few other people also felt that certain hardware items were faulty or extremely difficult to register and set up properly.
Auto-generated from all reviews of this business. For reference only.The support team was very prompt and amazing in getting me my serial number. I got my Irigstream Pro (used) from a seller on ebay. Seller no longer has serial number to register the product and have access to additional bonus. I reached out to the support team and they were able to provide me with my serial number after sending them my proof of purchase and product picture. It was really seamless. Thanks to the support team.
I’m a big fan of their products, but their newest update to AmpliTube caused it to not work on my computer. I opened a support ticket, never received a reply, and a week later googled the issue and found a fix for it. Their update made their own presets cause an error so the application was unable to launch. Thanks IK.
Sorry to hear of any troubles with the latest AmpliTube update. A reply was made to your ticket previously, please check your Spam/Junk folder in case the response landed there. We are happy to hear the issue is resolved and you are now working. Please let us know if you have any further issues with your IK products. Thanks. IK Multimedia
Bought a brand new MTM mk2 that came without the SN card. They are not replying to support emails.
Great and fast service and response, helped me really get everything in place! Great products!!!
Quick response with the correct information.
Very responsive (minus the weekends but that's fair) and solved all my problems right away. Very pelased
This is the worst plugin experience I have had to date! And I will say that I have my fair share of experience when it comes to plugins, music making and computers. The install manager is slow and unresponsive, inconsistent and outright non-compliant to the commands you give it! Installs fail without warning or don't progress as intended, leaving the user with half-baked installations. I have not been able to get saving and recalling presets to work yet even though I have had the Black Diamond installed on numerous systems. I will not recommend purchasing from IK Multimedia. Even if you get paid to use their plugin it's a bad deal! You've been warned.
Fantastic support and service , replied almost immediately and solved all my concerns , so pleased with my purchase of the tone X one
I had urgent technical issue, and the support answered very fast with correct instructions. Thank you IK Multimedia support!
I'm no computer geek, I'm an old timer. I know little on how software works. I play and record material as a hobby. no pressure, no deadlines. I got a reply and follow ups and they worked with me no matter how annoying and frustrated I was. very patient staff.
The stock tones in the pedal were poor and the software to add additional tones is some of the worst I've ever used - it's like going back to the 90s. I tried to call IK Multimedia but they don't seem to offer telephone support.
Great customer support. I was in a tough spot but they were very helpful.
Good products, good support.
Great support, issue was quickly resolved and the product it’s great!
I’ve been a loyal IK Multimedia customer for nearly twenty years, purchasing both hardware and software along the way. Recently, they offered a $20 pre-order discount on a new software release. I saw the promotion one evening and planned to take advantage of it the next day, but by then, the product had officially launched and the discount was gone. I reached out to IK Multimedia and explained that I missed the pre-order price by only a few hours. They were kind enough to honor the discount for me anyway. This gesture really speaks to their commitment to long-time customers and shows they value loyalty. This experience reinforced why I’ve trusted them with my music tools for two decades. Highly recommended!
Great fast customer service for an issue I faced on a new pedal. My issue was fixed in less than an hour. 5 star!
What a great company. The measure of a great company is the after sales support. Well done IK you show the rest of the world how to do it. I will be buying more of your products. Thank tou
Great Products. Great Service. Great value-for-money.
These people are experts who help you with any issues you’ll encounter along your music making journey!
I purchased a used Tonex pedal from Reberb.com It arrived with absolutely nothing but the pedal. I contacted IK and sent them proof of payment and my receipt and BOOM! They got back to me the NEXT DAY with a new serial number and everything I needed to start up. All the included software is an amazing deal. What a great product and company. Highly recommend.
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