Wanna Thank Jason.
Wanna Thank Jason. Great costumer support! I had an issue and it was solved very very quickly. Awesome!!
About IK Multimedia
Data updated- Website
- www.ikmultimedia.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 96 reviews
- Replies to negative
- 8% (3/36)
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About this business
IK Multimedia. Musicians First.
Is IK Multimedia legit?
IK Multimedia (www.ikmultimedia.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and quick customer service representatives for resolving technical problems efficiently and with great patience during every single interaction. Many consumers are very happy with the overall quality of both the virtual instruments and hardware products available. However, some customers also noted that customer support response times were extremely slow and sometimes completely unhelpful when seeking urgent assistance. A few other people also felt that certain hardware items were faulty or extremely difficult to register and set up properly.
Auto-generated from all reviews of this business. For reference only.What people say
password problems
password problems. paid $299 for an app. got a new phone. can't get into account. Renew password won't even work. lost app. bad co.
My support person Jason was very…
I was gifted an AXE I/O without the product key. My support person Jason was very understanding and quick to respond to help solve the problem. Very helpful and skilled.
Useless Software
I downloaded the trial version of ReSing, just to find out if it was as good as some reviews claimed. I downloaded all the software - including the IK portal and a user manual. After several days of trying to get it to work, I gave up, uninstalled all of it and deleted the files. It just didn't work. I'm pretty au fait with DAWs and plugins, and have been making music for over five years, but this had me baffled. I tried contacting CS via the IK website. Waste of time. It's as useless as the ReSing plugin. I certainly won't try it again and, as for buying the full version of ReSing...not a chance. Avoid.
Program will not install - no response from support.
I was going to buy ReSing Max, but decided to get the free version to confirm how it works. I tried installing on my Windows 11 PC with 32 gb of RAM, twice. Both times it failed and said to contact support. Using technical support won't work as they require info to submit the form that would only be available if it actually installed. So I submitted requests through general support. No responses at all. They have no support phone number, and no support chat. They are doing all kinds of advertising, but dont care if it won't install? I dont get it.
Extremely fast response from the…
Extremely fast response from the support with helpful solutions.
One of the worst companies I've ever bought from
I bought a tonex one pedal. I downloaded all the software and was ready to set up but was unable to use the tone packages that I BOUGHT. They said it was an issue on their part, but after two weeks I got frustrated and sent it back. After several people encouraged me to try again, I bought the bigger tones pedal. It simply did nothing. The light inside the chassis turned on but wouldn't connect to my computer. I tried several times to get customer support to help but they just sent me the same old faq that's on their site. I returned that one and got another hoping that maybe something was just wrong with that pedal. I was incorrect. This new one won't even light up. I cannot believe a company that mass distributes such a product won't even help their customers TURN THE THING ON. I think I'm at the end of my rope and giving up.
IK will steal your money
IK will gladly take you money then they will not provide the downloads you just paid for. If you try to resolve the issue, they will dance around it before disappearing never to be heard from again. I can only presume these guys are crooks. Do what you want friends but be warned.
The attention provided by…IKMultimedia Customer Service
The attention provided by IKMultimedia's customer service is respectful, attentive, fast, and punctual. My IK Multimedia agent's name is Ana A. I really appreciate her assistance.
Ana provided excellent customer service
I recently purchased a Irig HD X second hand. A few roadblocks to get the product registered given it was already registered by the original owner. Ana was excellent at resolving the issue in a timely manner and providing a solution so I could use the product to its full effect. IK as company do make the process difficult in my opinion however Ana was great at providing solution promptly. Excellent customer service all round.
Using FedEx which produces disproportionate extra cost
I ordered a product directly from IK Multimedia in Italy. As I live outside the EU, they indicated that additional fees or taxes might apply. Several weeks later, I received an invoice from FedEx, a carrier I have never used before. The invoice was written in English and contained no clear breakdown of what the charges were for, which made it appear suspicious. This process is highly non-transparent and not customer-friendly. Due to this experience, I will no longer order directly from IK Multimedia and will instead use authorized retailers such as Thomann in the future.
Locked out of my IK account for over a…
Locked out of my IK account for over a month. No password reset emails, no newsletter confirmation emails, and multiple support requests with ZERO response. I cannot access my purchased licenses or products. This is no longer a technical issue, this is a complete support failure. Customers should not be left without access for weeks with no communication.
IK Multimedia products are of excellent…
IK Multimedia products are of excellent quality. I also appreciate thier technical support after sales.
Horrendous software and downloads that…
Horrendous software and downloads that just don't ever work.
Non-existent customer support
Bought the TONEX plugin (not the "Max" one, as I don't need many sounds to choose from). It gives off a terrible, intermittent noise sound in some old Logic projects I wanted to remix. Guess that's some disgusting deterrent they've implemented into their trial version (which I tried before buying the package), but the problem still occurs when I try to use the sounds I apparently "own". Same horrible noise appears no matter what I do, making the projects unusable. I know it's caused by TONEX, as the noises disappear when I turn the plugin off. I have tried getting in touch with customer support three times regarding the issue. It's been weeks, and I've gotten no response. I am appalled by the entire experience with this company.
Great support helping me resolve licensing issue, latest update adds huge value.
Great support helping me resolve
It was a long process, but joy at the end
It was a long process finding the problem, but they stuck with me until it was fixed
Great customer service
IK Multimedia did a great trouble troubleshooting with me and had a very rapid response and made it easy to resolve my issue! I would recommend this product and customer service to anyone.
IK Multimedia's CS is ABSENT
IK Multimedia's customer support is going from bad to worse. I contacted them about two weeks ago regarding a partial malfunction in my Tonex pedal. I received an automated response; stating that a representative would follow up on the issue. Now, two weeks have passed, and there's been absolutely no response. I also called again about Tonex Max software which is supposed to come with the pedal, which is nowhere to be seen in my product manager, and received another automated response, as usual: a representative would contact you as soon as possible to follow up. Now, a week has passed, and there's still no follow-up, no contact, and absolutely no attention to customer needs. What exactly is IK Multimedia's problem with customer service? This is almost exactly what happened to me with Headrush, and I had to sell their Pedalboard and switch to Tonex and IK Multimedia. The same story of lacking updates and bad after-sales customer service keeps repeating itself. I think I should switch to Neural and get the Nano Cortex, which has proven its worth over time. It has many updates, and its customer service and attentiveness to customers’ suggestions are more than good. Update: After writing this review, I was contacted by ik Multimedia customer service; however, they refused to repair the tonex because I hadn't purchased it directly from their website, and also because I wasn't the first owner. In short: anyone considering purchasing any ik multimedia device should be aware that they must be the first buyer/owner, because even if the warranty is still valid, it's registered in the first buyer's name. Since I'm the second buyer, I was excluded and refused any servicing, even though the warranty period was still valid. This is a clever and malicious tactic on their part to minimise maintenance or repair costs, even within the warranty period. As for the software problem, it stems from the complexities of the ik product manager, which could have been easily avoided if more attention had been given to software engineers and the way apps, products, features, and updates were differentiated, and their integration and functionality with each other were made clearer. I don't deny that there has been some progress, but there's still much to be done. IK Multimedia isn't healthy for me, nor for my musical creativity in my opinion. The methodology of low prices doesn't mean it doesn't seek profits or dislike excessive utilitarianism; rather, it digs holes from every angle to trap you, indifferent to your rise as a creative musician or your slow demise like any customer of unhealthy fast food. Musicians, or music enthusiasts in general, these days, are numbers consuming numbers; plugins in an endless market of digital profit for the same sound, tone, voice, with visual fantasies that manipulate the listeners who now hear with their eyes, and they are subjected to a non-magnetic or rather unconscious hypnotic hype.
Terrible support
Terrible support. I got my Tonex pedal because I wanted to capture my own guitar tone. The first thing I got from IK Multimedia was a load of out of date training videos. If it wasn't for on line forums, I wouldn't have had a clue where to start. After spending many hours figuring out how to make it work, I did manage it. But IK Multimedia could have made it so much easier if they offered proper up to date instructions.
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