About IK Multimedia
Data updated- Website
- www.ikmultimedia.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 96 reviews
- Replies to negative
- 8% (3/36)
Do you own IK Multimedia? Claim this profile for free and start replying to reviews.
About this business
IK Multimedia. Musicians First.
Is IK Multimedia legit?
IK Multimedia (www.ikmultimedia.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and quick customer service representatives for resolving technical problems efficiently and with great patience during every single interaction. Many consumers are very happy with the overall quality of both the virtual instruments and hardware products available. However, some customers also noted that customer support response times were extremely slow and sometimes completely unhelpful when seeking urgent assistance. A few other people also felt that certain hardware items were faulty or extremely difficult to register and set up properly.
Auto-generated from all reviews of this business. For reference only.What people say
Love the quality of sound
Love the quality of sound, the library is full of great tools that inspire (when work), buy I hate the installers, on any moment your whole instruments library vanishes and there is no way to re-connect to the instrument, so be prepare to a painful experience to re install all and posible do a fresh OS to recover all the instruments. once you fix this, you could be the best virtual instrument library on the market for the money, is up to you
Worst customer service
Have problems with reinstalling the B3 on a n ew computer. Have written 5 emails. No response. Worst customer service I have ever experienced.
Terrible customer service
Terrible customer service, I have an issue with one of their products I purchased, I filled in a customer service support form over a month ago and had no response. I've been left with an useable product.
IK Multimedia is awesome with the vsts…
IK Multimedia is awesome with the vsts and customer service is off the charts they work with you and help however they can I love sampletank 4 but all their products are you can’t go wrong with them
Bad user exp for iLoud MTM
I am a user of iLoud MTM. The product was indeed nice. However, I didnt expect studio monitor speaker will have amplifier failure within 4 years. So, my left side was dead after 3 years, and my left side was also dead after 4 years. I tried to google repair and found that quite a number of users in reddit had similar repair concern due to the short product lifespan. I tried to connect IK multimedia, and it took me almost two months to eventually reach a corresponding staff for the repair. I tried to clarify the repair cost and then I got no reply again. I will not recommend buying product from this company due to short product cycle and poor customer service.
Customer service subpar
Customer service subpar. They did not not answer my first request for assistance. They did on the second request. But they would ask one question, I'd reply, ask another question, I'd reply. It was very painstaking and tedious to try and get a resolution with no positive resolution as they can't service products from the U.S. according to a man named Daniel who replied to my email. Very frustrating.
Poor hardware quality (Tonex Pedal)
Poor hardware quality (Tonex Pedal) and no reaction from the support (ticket). Hardware works for 2 years then it died immediatly. Never again!
Do not buy the ReSing plugin!
I have purchased only 1 plugin from IK and the VST and support is horrible! One of the most expensive plugins I have (ReSing) and have never been able to use it. Trying to get help from IK is horrible as well. Takes over a week to hear from anyone. And when you do, they do not care at all. Probably outsourced all their jobs to a country where the people do not care. The ReSing plugin constantly has errors, has issues with ilok, takes up a MASSIVE amount of HDD space and trying to uninstall then reinstall takes hours and mostly fails. DO NOT BUY THIS PLUGIN OR ANYTHING FROM THIS COMPANY!!!
Great Support
Great Support. Very friendly
The site is a let down
The site is so bad. That you can't activate your login and suddenly you can't access everything including there website.
Poor Technical Side
Even though some of their plugins are very nice, I found it challenging to activate my license, and I still couldn't fully make it; I'm a technical person, but this is their technical side that is poor. I submitted a ticket to their support team and did not receive any response.
Smooth
Ana was amazing to help me receive the license key for Arc On Ear!!
Had an update problem, solved quick!
My update /license questions were fully answered, and Shawn was a great help updating licensing. Fast response and concise instructions, no worries!
Very good company
Very good company, support give fast feedback and fix all my problems. Especially thanks to Ana.
Great value bundles for musicians
Ik Multimedia offers high quality tools for musicians at a very affordable price via their frequently discounted bundles
Support responds quickly
Support responds quickly. They replied to me literally within 30 minutes. I asked for a refund for a plugin I purchased that I simply didn’t end up needing. The money was returned without any problems. Everything was polite and efficient. I use the T-RackS 6 MAX plugin. Super!
Great help received!
I received my iLoud Sub on 12/31/2025 as soon as they were available at Sweetwater. I hadn't used any sort of room calibration or anything, and being in an untreated room, it was astounding how much better the iLoud Sub and ARC X made everything sound. Unfortunately, about a week after using the sub, I started hearing a static/USB type of noise that was only coming through the output from the iLoud Sub. Long story short, I reached out to IK Support after trying all sorts of things to get rid of the noise, and they were extremely helpful. After some back and forth, and troubleshooting, it was determined that the best thing to do would be to issue a replacement unit. Apparently, I was the first person to report having this issue... The replacement unit came two days ago, and I have spent many hours using it since then. The unit is working great, with NO noise, so I must've received a defective unit the first time or something. Thanks to IK for helping me get back to making music ASAP! 5 stars!!!
GREAT TEAM WITH A GREAT PRODUCT
All I hear is IK doesn’t respond. Let me tell you. I dropped a ticket in and within 2 hours the sorted out my issue and made it better! Jason at IK was not only quick but solved the problem and suggested how to make it better!! Great customer service!!!
It's a great comfort knowing Support is there for me!
Although Support initially said, 'IT is working this issue and it should be resolved in a few days', I heard nothing more. A week later I sent multiple requests to have my new product made available to me, and received an instance response, saying, 'Register your product again and it will resolve your issues'. I did and it worked! It's a great comfort knowing Support is there for me!
Gabb
FanShield
Rokkitwear
Clickfunnels
Reimage
Dispute Beast
Licensechoice
Roamless