Excellent Service from IK Multimedia
The instructions were very clean and thorough. Found the solution quickly with the help that was provided
About IK Multimedia
Data updated- Website
- www.ikmultimedia.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 96 reviews
- Replies to negative
- 8% (3/36)
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About this business
IK Multimedia. Musicians First.
Is IK Multimedia legit?
IK Multimedia (www.ikmultimedia.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and quick customer service representatives for resolving technical problems efficiently and with great patience during every single interaction. Many consumers are very happy with the overall quality of both the virtual instruments and hardware products available. However, some customers also noted that customer support response times were extremely slow and sometimes completely unhelpful when seeking urgent assistance. A few other people also felt that certain hardware items were faulty or extremely difficult to register and set up properly.
Auto-generated from all reviews of this business. For reference only.What people say
Super efficient troubleshooting by ik…
Super efficient troubleshooting by ik multimedia help center!
The IK Multimedia Website Is USELESS
Everytime I try to log in, it tells me my password is INVALID. I change my password, and it tells me I can log in and I can't. I sent an email and they respond they will get back to me in a few days. All I want to do is update the firmware in my Tonex pedal and I can't do it and I can't get a hold of them. When the passwords weren't working, I tried looking into the username, and tried changing it. There was no place to do that. I tried to create a new account and it said I already had one. That may be true, but I still can't log on. I tried calling and they say I have to feel out a form for tech support online. I've sent a few and each time I do, I am even more pissed off then I was. It really makes me mad that I can't do anything with my Tonex pedal that I've had for a year now and have not been able to get on their website after I registered my Tonex pedal. I can't do anything! So it's become a $400 brick that I can't do anything with. I also wanted to see about getting the Tonex Editor for my laptop. I can't get it because of this password/username issue. I really hate this company and this pedal now because both are USELESS to me.
Reply from IK Multimedia2025-12-04
Sorry to hear of any troubles with your account. Please check your email for a response to assist in resolving this concern. Thanks. IK Multimedia
It solved my problem with haste.
terrible company don't ever buy…
What a terrible, terrible company. I didn't buy what I though I was getting due to a promotion that apparently ended but decided to keep on display under the promotions section of the ik multimedia website. I decided to buy Amplitube 5 to get said promo and I just got the basic shitty version of amplitube 5. I contacted support regarding the issue. The response I got wouldn't even be a sentence, I got back "promo ended on Oct 31". That it is?! Don't ever buy anything from this company. Plus the pirated software is so much better as it removes the need of using the abysmal ik product manager.
Reply from IK Multimedia2025-12-04
Sorry to read of your experience. We have requested additional details from you to review your ticket and history with us. Please respond to that request so that we may help resolve this concern. Thanks. IK Multimedia
No regard for me as a loyal customer…
No regard for me as a loyal customer for years and years. I messaged you and no reply for six days.then I emailed again. You didn't answer my question at all? I'm not a well person but no one cares enough to resolve the issue. I tried 22 times to get resing working but it crashed even with new update. I've spent huge money here. If someone read the emails I sent it could be resolved. I'm really disappointed in Ikmultimedia.
Super helpful staff
Super helpful staff that patiently worked through my issue with me.
Uno Synth is Pro, but support? Barely competent.
IK Multimedia is a varied company with a diverse product portfolio - mostly, these days, software and software instruments. Very little unique - and largely sample library based bloat where other instruments are modelled emulations. Like many companies, they like... money. What they seem to be weak on is customer retention and loyalty. Nothing exemplifies this like their lovely little Uno Synth. A bargain of analogue magic, designed in conjunction with Italian modular specialists soundmachines, there are four Uno machines - two of which launched and got bugfix firmware between 2021-2023 - the Uno Pro, in keyboard and desktop models, and Pro X. These synths are great. Three oscillator paraphonic, effects, dual filter architecture. Tiny masterpieces. Well, apart from the dirt cheap amateur-grade USB power supply and audio isolation on the Pro. There are AliExpress radios that do better. They even have a desktop and VST editor! But wait. For a synth launched in 2021, the editor is not Apple Silicon/Universal Binary. Which means if you want to use the VST your DAW has to be knocked back to Rosetta 2. Yeay! Yet the earlier Uno editor is Native - not a shock, there's an iOS version. The Uno Pro X is still for sale new, but a week after buying my Uno Pro I asked about updates and IK Support told me it was discontinued. Makes that two year warranty look awesome. More to the point, no Apple Silicon updates for an app you could literally recompile with the right target set in an afternoon. It's basic comms and UX, nothing magical. Raise the issue on the support forum and their answer is to delete the post, and ban me. IK really do not want people to know the Uno Synth Pro X is already obsolete - and unsupported with no future development planned - but they want you to buy them! Whether the products are good for your needs or not... and honestly, they're nothing special, Universal Audio, Eventide, Line 6 and Mooer can match most for less or at least better value overall - IK's product manager, registration, etc. is a strong reason to avoid them. The lack of support, dismissive attitude, overpriced rrp to street price marketing, and fingers-in-ears attitude to criticism and after-sales customer retention means the best plan is to not be a customer in the first place. I had, this time, chased up the Apple Silicon support while considering selling my Uno Pro to get the better power circuitry of the Pro X. Now, I think... selling it feels dishonest to the buyer, and I might bin it. Not supporting a product still on sale for the simple act of compiling in a current dev framework for a target architecture already on sale and known to be replacing the platform within months of a product's launch? Abysmal. Banning users from a forum and deleting posts asking for it to be done, proposing open-source releasing the source code if they refuse? Pathetic.
Always a hassle with IK Multimedia support
Support response times were very long, sometimes multiple days. It took almost two weeks to resolve an issue that should have been resolved in a day. They asked multiple questions multiple times. Whoever was responding to my ticket was unhelpful and unpersonable. This is my second experience like this with this company. It's as if they're trying to discourage people from using support.
Buyer be warned
reported an issue about modo bass on 05/11/2025 got a reply had to go via messange as the in app reporting does not work since my first conversation will not reply not even to say they are looking into it so the moral of this story is while its working your ok if it stops working forget about it just to caviat ive own this product for about 2 months
I Was Taken Advantage Of Financially
I was taken advantage of financially by IK Multimedia. I HATE their product structure. I wanted to buy some of their bass VSTs to use with my MixCraft DAW. So I reluctantly purchased the Upright Bass for $49, which is A LOT of money just for one sound. But then after my purchase, I saw on their IK Multimedia website that you can buy all 22 basses and the 1.5 Drum Set for just $99, so I purchased that, which is what I would have GLADLY bought in the first place. So I spent $148 total, needlessly wasting $49. I think it is VERY DECEPTIVE and SHADY that the company doesn't tell you this stuff upfront. NOBODY likes to be TAKEN ADVANTAGE OF and CHEATED, which is really WHAT IT IS. I am so disgusted with this company. There's no money back guarantee for their products if you're not satisfied, which is really bad! I WAS CHEATED BY IK MULTIMEDIA because of their unethical advertising practices, paying $49 more than I needed to. SHAME ON THEM FOR BEING UNFAIR!!!
Terrible after sales support
I had good experiences with my first ToneX pedal and iRig HDX. However, I bought a ToneX One directly from them a month ago. It is faulty and doesn’t work or synch with the Editor. Online support provided an automated trouble shooting list, which I followed but the unit is faulty. After weeks of unanswered emails and several phone calls, they seem unable to organise a replacement. For what seems like a progressive and innovative company that is brining out so many new products, their after sales support is absolutely terrible. Sorry IK, you’ll be losing a once loyal customer at this rate.
I was very happy and satisfied with the…
I was very happy and satisfied with the attention and resolution of the issue I presented. The company is serious and attentive to users of its equipment. I had already heard about the company's excellent service, but now I can say that Ik cares about its customers. Thank you again!
TONEX Support Rocks!
TONEX Support Rocks! I had an issue with my Tonex pedal, but the support team solved my issue within a couple of days. Excellent support!
Support was extremely helpful and…
Support was extremely helpful and timely. Great company.
Good Answers
Good help and observation
Just bought Irig2
Just bought Irig2, I am using it with an iPad( one of those without headphones output) only works with original Apple USB-c/headphone adapter. Would have been nice to have this stated on the box as I have tried with different adaptors and the results is either no sound or a weird phasey/latency heavy sound coming out. Also, why is the mini jack cable so short? And wouldn’t work with a cable extension. The clip at the back doesn’t make any sense and it is very unpractical, where are you supposed to rest the device? Amplitube ,constantly reminding the user to buy additional pedals and amps, is there a way to release a free version of the software( a lite version) with just the free features? The authorise software/device system is very fiddly and not user friendly. When you are logged in, keeps showing the log in page as if you are not. Do you test your softwares/products before releasing them? It looks to me that is not the case.
Excellent service!
Great support and excellent customer-friendly service! Very happy with the support team that helped me out.
Terrible experience. Never again!
The download servers are a joke. Tested download speed on my pc: 5mb. Download speed IK: 110-500kb/s. I mean: K_I_L_O bit, like in the 90s! Retracing showed clearly that the bottleneck was neither my internet nor anything else in the later server chain. No answer from support team after 2 weeks now. Also the downloads stop after a while, so you have to litereally babysit the download. WTF?! So you cannot even download over night. A helltrip. It took me 2 weeks to download the sample tank 4 max content. Luckily i work from home so I could manage to stay for hours and regularly press pause/resume button manually. Next disappointment: Although installed, sampletron has been removed from the package. Not only that I would have loved to work with it, I downloaded in vain the 3gb or so which, due to the problem I described earlier, was a waste of my precious lifetime. Sample tank editor does also not show up although described when you google the package content. Contacting support? Never responded. The forum on their site? Got one stupid answer that did not help and then the topic had been closed. They could as well just show you the middle finger. NEVER buy from this company. They give a fark about their paying customers.
When i nWhen i need you, to solve my issues, IK MULTIMEDIA were thereeed you
When i need you, to solve my issues, IK MULTIMEDIA were there, in very tecnichal matter.
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