Made-To-Order With Your Choice of Fabric, Legs, and Sizes. Our customizable furniture experience puts you in the designer’s seat—not the other way around.
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Is Interior Define legit?
Interior Define (www.interiordefine.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 40% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the beautiful fabric options, comfortable seating, and genuinely stunning furniture designs that transform their living spaces. Many returning customers also enjoy working with knowledgeable in-store staff who make the entire customization process simple and enjoyable.
Some reviewers were not happy with extensive delivery delays, frequently stating that shipping times far exceeded original estimates. A few people mentioned receiving damaged items or encountering poor quality control issues with specific pieces of furniture. Additionally, several consumers felt extremely frustrated by unhelpful customer service responses when trying to resolve these ongoing problems.
Auto-generated from all reviews of this business. For reference only.
I ordered an ottoman from Interior Define. The ottoman is great but they have been difficult. The sales price when I settled on the the item with the sales person ended the night before my order was submitted. They honored it. Right before I was set to finally receive my item (which was late and no updates to tracking since it first hit the water), they offered an additional sale, which lowered the price by $200 on the ottoman I ordered and had not yet received. The sales person and customer service both refused to adjust the price to reflect the new sales price. Do yourself a favor and buy from somewhere that has enough class not to risk losing customers over $200. So disappointing. Otherwise a decent product, too bad i'll never shop there again and hope you don't either.
Reply from Interior Define2025-12-09
Hi Anne,
Thank you for taking the time to share this. We can definitely understand why this situation felt disappointing, especially after already navigating a delayed delivery and unclear tracking updates.
Pricing changes are always frustrating when they happen mid-order, and we appreciate the honest feedback here. It's been shared internally so we can take a closer look at how we handle timing around promotions and delivery windows going forward.
That said, we’re glad to hear that the piece itself met your expectations, and we genuinely appreciate you calling out where the experience fell short. Your feedback helps us to understand where we can improve, so experiences like this don't happen again. We appreciate you choosing us to furnish your home, and we look forward to restoring your trust in our brand.
The company was gracious to let us return an order that do not measure correctly for our purpose. Product was of great quality!
Reply from Interior Define2025-12-09
We’re happy to hear that the quality impressed you, and that our team was able to help out when the measurements didn’t work for your space. Thanks for sharing your experience!
Terrible quality controls. Two ottomans received defective. Sewn very lumpy with seams that were not in original design. Not in subtle ways. Look terrible. Waste of my time and money. Same style of ottoman came from two different country of orign. Completely different leather than samples ordered.
Reply from Interior Define2025-12-07
Hi Melissa,
Thanks for taking the time to share this. We understand how frustrating it is to receive pieces that don’t match the quality or design you expected, and we’ve shared your feedback with our product and fulfillment teams so they can review and address the inconsistencies going forward.
We would also love to look further into this for you, and we've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team!
I rarely write reviews, but my experience with Interior Define has been so frustrating and disappointing that I feel obligated to share it.
I purchased a Hayes sofa for over $5,000, along with the Mulberry protection plan, and within a relatively short period the cushions began losing their shape, leaking down, and providing no support. I followed all care instructions, including the fluffing/rotation videos they sent, but the issues only worsened.
When I reached out to customer service in July, I was met with long delays, generic responses, and very little accountability. After finally acknowledging the problem, they agreed to send replacement cushions — which took months.
When the replacement package finally arrived, it didn’t contain cushions at all. It was just cushion covers, which does absolutely nothing to resolve the issue.
Meanwhile, the sofa itself has developed serious structural problems:
Staples falling out of the underside
Foam pieces detaching from the frame
Ongoing leakage of down from the cushions
I have a toddler in the house, and this has become a real safety concern.
Customer service then directed me to Mulberry, but Mulberry has been completely unreachable. Their phone line and email support have led nowhere — no response, no claim initiated, nothing.
So after spending thousands of dollars, months of back-and-forth, and trying every avenue they suggested, I still have:
• A sofa that is falling apart
• No usable cushions
• A protection plan that seems impossible to access
• No meaningful support from Interior Define
This has been the worst customer service experience I’ve had with any furniture company. I truly regret this purchase and hope my review saves someone else from going through the same thing.
Reply from Interior Define2025-12-05
Hi Katie,
Thank you for taking the time to share such detailed feedback. It’s clear how much effort and patience have gone into trying to resolve these issues, and we understand how upsetting it is to still be left without a resolution after such a significant investment.
Your experience highlights several areas where we need to do better as a brand, and we've shared your feedback internally for review.
We also want to make sure your concerns are properly addressed, and we’ve sent a request for a few additional details so we can locate your order. Once we have that information, please be on the lookout for an email from our customer experience team to assist further!
We sincerely appreciate your patience and hope to have the chance to regain your trust in the future.
The sofas are attractive and comfortable. When they were delayed a few weeks, the rep made a compensation to the freight charge.
Reply from Interior Define2025-12-02
Hi Lisa,
We’re so glad to hear that you’re enjoying the sofas and appreciate you noting the support you received during the delay. It’s great to know the resolution helped make the experience a bit easier, and we appreciate you sharing your experience!
Grabbed the Leesa Mattress Topper, soft and comfy, adds a nice cushion, a total game-changer. Solid 3-star upgrade for a bed that needs a little extra.
Reply from Interior Define2025-11-25
Hi Brenda,
Thanks for sharing your thoughts! We’re glad to hear the Leesa topper added that extra comfort you were looking for. Your feedback helps others understand what to expect, and we appreciate you taking the time to leave a review!
It appears to be an intentional decision by the company to avoid any form of verbal communication with customers. Unfortunately, this approach—combined with the poor quality of the furniture we received and the lack of accountability from customer service representatives—makes the experience highly unfavorable for the consumer.
The delayed response times prevented me from correcting one order, and the company declined to take responsibility for the late arrival of another. Ultimately, the standard reply seems to be: “This is what you received; accept it.”
This experience has been a valuable lesson. I will not purchase from this company again.
Reply from Interior Define2025-11-23
Thank you for taking the time to share this feedback. We understand how frustrating delayed responses and unresolved concerns can feel, especially when you’re trying to correct an order or address issues with a delivery.
While we’re not currently available for inbound phone calls, our team is always happy to reach out by phone when requested so we can talk through concerns more directly.
That said, we’re sharing your comments with both our support and operations teams as we work to strengthen communication and accountability across the board. Your experience matters, and we appreciate you letting us know where we need to improve!
They exceeded my expectations! The furniture looks amazing and the quality is even better than I expected. The real star is the fabric, easy to clean, pet-friendly, and truly high-performance, exactly as advertised. Their customer support is also excellent, and I received everything on time in less than four months.
Reply from Interior Define2025-11-16
We're so glad to hear that the pieces exceeded your expectations. Thanks for taking the time to share your experience!
I found the swatches at the brick-and-mortar store extremely helpful in making a decision on fabric and color, and seeing the different models in person helped me envision my sofa in its space, even though they didn’t have the exact model I was considering. Ordering was easy. The wait for delivery was not! I placed the order in late July and it was finally delivered in mid October. The sofa is beautiful and comfy even to sleep on for a small person, and I hope it lasts a long time!
Reply from Interior Define2025-11-09
Hi CJ,
Thank you for sharing such a thoughtful review! We’re so glad to hear that the in-store experience helped you find the perfect fabric and style for your space. We know the wait can feel long, but it’s wonderful to hear the sofa was worth it and that you’re enjoying both the look and comfort. We really appreciate you taking the time to share your experience!
I absolutely love my new dining chairs and bar stools. They are so elegant, sturdy and the velvet is so classy! The gold legs just add a touch of class! It did take about 16 weeks to get them in, but it was well worth the wait!
Reply from Interior Define2025-11-09
Hi Tracye,
Thanks for sharing your experience! We’re thrilled to hear that you’re loving your new chairs and bar stools, and it sounds like they make a beautiful statement in your space. We really appreciate your patience with the lead time and are so glad they were ultimately worth the wait.
Everything that Interior Define promised came true. Length of time before delivery the same as stated. Delivery went as promised. Love my chair and ottoman!
Reply from Interior Define2025-11-09
We’re so glad to hear that everything went just as expected and that you’re loving your new chair and ottoman. Thanks for taking the time to share your experience, and for choosing Interior Define!
Once ordered, we waited the full 12 weeks for the order to arrive. There was only one (maybe 2?) emails during this time. No complaints about service or install.
Reply from Interior Define2025-11-09
Thanks for sharing your experience! We’re glad to hear that everything went smoothly with delivery and installation. That said, we appreciate your note about communication during the wait, and we’ll use that feedback to make our order updates more consistent in the future!
Great product, great delivery, disappointing customer service
I love the new chairs and the experience of ordering them. They are amazing. The team that delivered the chairs, top notch. Where ID missed the mark is the lack of follow up from the designer from the location I ordered them from. No call, no personal email, nothing. I work in a client facing industry and have constant communication with my clients and I have had follow up from other furniture stores in Chicago I have used. Great product, lackluster customer service.
Reply from Interior Define2025-11-09
Hi Leigh,
Thank you for sharing this feedback. We’re so glad to hear that you love the chairs and that delivery went smoothly, but we definitely understand how disappointing it is not to receive the level of follow-up you expected. Your experience highlights where we need to improve, and we’ve shared your comments with your local showroom to reinforce more consistent client communication going forward. We really appreciate you taking the time to let us know.
We absolutely love everything about our new Sloan Chaise Sectional from Interior Define. From the very beginning, being able to design it ourselves made the entire process so enjoyable. We selected the Performance Plush Velvet in Bloom, which is absolutely stunning in person. The color has such richness and depth.
We chose the deep 40-inch seat, and while we love it, it’s worth noting that the “deep” option isn’t as deep as you might expect. I wouldn’t recommend choosing the regular depth, as it would likely feel too short overall. The deep option strikes the right balance between comfort and proportion. We also went with the standard-width chaise, brass-plated legs, and the down alternative cushion fill. The total length of our sofa is 108 inches, and it fits our space perfectly.
The quality and craftsmanship are outstanding, and the sofa has truly elevated our room. The processing time was exactly as promised. It took about 12 weeks from order to delivery, right on schedule.
We couldn’t be happier with our purchase and experience. Interior Define made the customization process fun and easy, and I would absolutely recommend them to anyone looking for a high-quality, custom-designed sofa that exceeds expectations.
Reply from Interior Define2025-11-05
This is such a wonderful review, Jill. Thank you for taking the time to share all the details of your experience! We’re thrilled to hear that the Sloan Chaise Sectional turned out exactly as you envisioned and that the design process felt seamless and enjoyable. We appreciate you choosing Interior Define to furnish your home!
The ordering process is easy, the updates are throughout the manufacturing are helpful, and the final product is gorgeous!
Reply from Interior Define2025-11-03
Thanks for sharing this, Melissa! It’s great to know that the process felt smooth from start to finish, and that you’re loving the final piece. We appreciate you taking the time to share your experience!
Very poor customer service. I had a scheduled appt in the Santa Monica store Monday 11/4. No one showed up.
Planned my morning around the meeting. There is no one to call or online text with. I appreciate efficiency but you guys take it too far. We still need people to service businesses. Shame
Reply from Interior Define2025-11-04
Hi Gina,
Thank you for sharing this with us. We’re truly sorry to hear that no one showed up for the appointment you had, and that there wasn’t an easy way to get in touch with the showroom in the moment. We definitely understand how disappointing this would be, especially after planning your morning around the appointment and taking the time to show up.
We've shared your feedback with our retail and support teams so we can ensure store appointments are honored and communication is handled more thoughtfully moving forward. That said, we’d love the chance to make it up to you. Please do stop by again soon so we can welcome you properly!
I love my sofa came when you said it would and the quality is excellent.
Reply from Interior Define2025-11-02
Hi Vivian,
This is wonderful to hear! We’re so glad that the sofa arrived right on schedule and that you’re happy with the quality. Thanks for sharing your experience!
We have a wonderful sectional sofa, blue chambray fabric. As a family, we can all gather together. It's comfortable, and after a month of use the fabric and cushions are holding up well. Highly recommended.
Reply from Interior Define2025-11-02
Hi Jamie,
We’re so glad to hear that you’re enjoying the sectional and that it’s holding up beautifully. Sounds like it’s been a perfect fit for family time! :-)
Great quality chairs. Arrived and assembled well. Did take a long time to be delivered, but delivery timeline was transparent from the start.
Reply from Interior Define2025-11-02
Hi Lindsy,
We’re so glad to hear that you’re happy with the chairs and that everything went smoothly with delivery and assembly. Your thoughtful note about the transparency around shipping timelines means a lot, and we really appreciate your patience with us!
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