Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.
No problems with quality of goods, or delivery/response time but be aware of how much money you lose if you return stuff. I lost £13 when I returned a pair of shoes, and more upsetting was losing £33 when I returned a dress - despite the fact I kept the other item on the order, I lost the full shipping fee (£24) plus extra for return postage, VAT etc. The company have replied promptly, and offered me a free shipping voucher for the £24 off another order but I will not buy from them again after this, which is a shame as their items are lovely, and customer service response is very good.
Reply from JJ's House2022-07-24
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dress arrived within the specific time period , was of good quality. I personally would say the sizing comes up on the large size , as I had to have the dress taken in . But overall was very happy with my purchase
Reply from JJ's House2022-07-15
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I am very happy with my dress! Had it tailored to myself and looks stunning. The quality and fabric is amazing. Thanks😀
Reply from JJ's House2022-07-08
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Delivery date keeps changing and the customer service is poor. They won’t start making the dress until I confirm I’m okay with it coming later than expected but you can’t reply to the email you have to go through the web chat and wait for a response via email. Ridiculous. Now we have to find another dress for my daughters prom and have no idea if this one will even eventually turn up! Don’t expect much from the customer services team via we chat either because they can’t answer any questions and they then make a “ticket” for someone to respond to you via email ( which you can not respond to even when they are asking for your response! ) and then information emailed to you is incorrect!! Never again
Reply from JJ's House2022-07-07
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I have put a review on their site so this may be subject to change. I ordered a short dress for a celebratory we are having in Spain. I'm very upset as the front is beautiful, lacing is lovely, a nice fit as well. But as a size large, it had a tight fit to it and along side that the zip is poor quality. I had bought it in the sale but I'm sure that's because of the discontinuation of the dress not the poor quality of the zip on the dress. I have emailed asking for advice and got a returns label just in case. But I spent £31 and will see less that 20 of that should I return it as I have to pay to return it as well as pay for the delivery to receive it in the first place. I hope jjshouse are able to help and support me before the celebratory as they have beautiful dresses, good reviews and I love seeing the pictures people post. I wish I could be a part of that community but as of yet this dress is unwearable.
UPDATE: customer service were good and provided me with half of the money back, I will be looking to see if I can amend the dress to fit me better:)
Reply from JJ's House2022-06-26
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent a solution for you, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
Updated review. Dress has just arrived. Eagerly awaiting daughter to try it on when she gets home.
Reply from JJ's House2022-06-26
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
This is a company in Hong Kong using a .co.Uk address
If I could give a minus star I would, dress was supposed to arrive no later than 18 June. Still in transit, daughter has no dress and occasion has now passed.Hundreds of pounds for nothing, I’m told no refund until I return dress which will cost to send back when it eventually arrives. *update* I’ve been advised by company to be patient and offered a 40% refund, even though I’ve explained many many times the dress is pointless now. Best advice I can give is do not use this company.
So still no refund, the dress finally arrived and I have to return as not needed, however I’ve put an extract of part of their returns policy:
ABOUT REFUND
“All the return item(s) will go through inspections. We will process the refund GBP 229.99 once we confirm that the product has the problems you mentioned. And we reserve the right to keep your refund if the parcel isn't returned within the required time.”
I am really struggling to get a refund, they don’t cover cost of returning, and if it doesn’t arrive within a timeframe which hasn’t even been clarified they won’t refund. Ironic, considering I’m trying to get a refund for a dress that didn’t arrive within agreed time frame! This is a company that has a Uk web address but isn’t in the Uk at all, customer service is appalling. Don’t use them.
Reply from JJ's House2022-06-23
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent a solution for you, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
I have ordered 3 dresses for my bridesmaids who don't live locally. So it needed time for me to see these girls to try them on. I am disabled. I ordered 1 and it I got a message to say there was a delay due to address on PayPal. So I ordered again and had sent to bridesmaids own address. She received in size 10 as ordered and is happy. I ordered 2 others. But didn't get to see them til yesterday. Both are also size 10. So I hadn't unpacked them. Opened 1st one and found it was uk size 6. Then the other one is too tight in a 10, so I have reordered that one in a 12. And ordered a replacement for the size 6 from elsewhere. So I now have 3 dresses that have only been open yesterday that are of no use. But now I find I can't send them back as had them more than 14 days. I live on disability money and my fiance's minimum wage job. We are getting married in 3 weeks. Is there anyway this can be resolved. Thank you
Reply from JJ's House2022-06-20
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Awful! Ordered a dress back in May for a special birthday party next week and it still hasn’t arrived. All JJS house customer services keep saying is to chase up the courier which is what they should be doing as it is their responsibility as the sender. Courier hasn’t updated the tracking since 6th when it was due. I am out of pocket and without a dress for my party. Absolutely furious!
Reply from JJ's House2022-06-13
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I have yet to receive order number 9518495164. It says there is an issue with the address. I cannot call or contact the company to ask them courier details in order that I can go and collect the order myself. The dress is for my sons girlfriend to wear at his leavers ball in 2 weeks time......... I cannot contact anyone!
Reply from JJ's House2022-06-08
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent a solution for you, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
Jjshouse
Here is my order number you have asked for, 9475577515
Can you send me the right details so I can return these dresses and get a full refund
Reply from JJ's House2022-05-31
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJSHOUSE
Can you please send me the correct details on how to return items? I have done everything I needed to online and im still waiting for an email back to the correct return sticker
Reply from JJ's House2022-05-30
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
DO NOT BUT FROM HERE
THE DREEE WAS FALLING APPART WHEN IT ARIVE
IT ARRIVED LATER THEN IT WAS MENT TO
I THEN HAVE TO PAY TO SEND THEIR DAMAGED PRODUCT BACK TO THEM
STICK WITH SHEIN AND ASOS
Reply from JJ's House2022-05-15
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Do not buy from here! I ordered a dress online (was reviewed as 5 stars) and I am being ignored now I need to return it due to poor fit and quality.
Reply from JJ's House2022-05-10
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Do not buy from this company!!
It takes weeks to receive anything, they lose returns which you have to chase up.
Then even though it's there fault the shoes were too small because of incorrect sizing, (I checked that the feet measurements matched the sizes on the website before I bought them) They don't refund any of their extortionate £12 postage costs and they deducted the £3.99 postage fee from my refund to return them too. So for a £29 pair of shoes that don't fit I received £13! Not an amount I can afford to lose on top of forking out for more shoes elsewhere and navigating nationwide price hikes.
Its a shame as they have lovely and unique ballroom and Latin shoes that you can't get anywhere else but it's not worth the hassle or financial losses when the sizing error was their responsibility.
Reply from JJ's House2022-05-10
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Run from this company. They offer you custom made option but it isn’t personalized tailoring. They only post good reviews. Awful awful finishing. Do yourself a favor and don’t buy from them.
Reply from JJ's House2022-05-10
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased a blue lace top full length gown in size 14 for £115 approx for my granddaughter. I never received a confirmation email and when the dress arrived there was no paperwork enclosed. The dress is to small so need to return. I first tried to contact you on 15th April, sent you an email asking to return the dress, have had no contact at all. I know you have my correct email address because I keep getting fashion emails from you. I have also tried ringing..02082425518 but get the message number not valid. PLEASE CONTACT ME SO I CAN ARRANGE TO RETURN THIS DRESS.
Sue Murray.
I have received your reply and have to advise you again I DO NOT HAVE AN ORDER NUMBER as I never received a confirmation email and there was no paperwork with the dress when received.
Sue Murray
15/05/2022
I have found paperwork relating to PAYPAL payment. Order no: 3006198020 paid on 18/03/22 delivery/received approx beginning of April . Hope this can now be resolved satisfactory for us.
Sue Murray.
Where on earth did you get the order number your have quoted?
Reply from JJ's House2022-04-28
Dear SUE,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 4029357733. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
I've been waiting for my dress for over 2 months now and it's still not arrived. They've sent 3 now and all 3 have mysteriously disappeared but been marked as "delivered". When they look into it, the courier clarifies and says it wasn't actually delivered and that it's on its way back to the warehouse. ALL 3 TIMES. I'm now at my wit's end and have requested a refund as I don't have time for this anymore, but JJs have only offered to resend a 4TH DRESS. I just want my money back and I'm completely shocked at the appalling service I've received. If anyone can help it'd be much appreciated. Thank you.
Reply from JJ's House2022-04-19
Dear Tamara Victoria,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Some faults, but mostly happy with dresses and customer service!
I was extremely sceptical, but the range of styles and colours was a real sell for me. I'm mostly happy with my purchase and the service I received.
The dresses are really nice, the colour is perfect. Some of the stitching is pretty rough and not top quality, but barely noticeable. Otherwise, the dresses are of nice quality overall.
Unfortunately, the sizes are a bit strange. The bust area is huge and needs altering on both of the dresses I bought, but in contrast, the waist is extremely narrow. We got standard sizing as I was anxious about the no return policy on the custom made dresses. Skinny waist with big boobs appears to be the standard sizing - we all wish this was the reality!
The dresses took a long time to arrive, they were at the very end of the 7 day period they were expected, so took about 4 weeks in total. Given this, I was concerned about the return policy and getting new dresses on time.
However, when I got in touch to request an exchange they were quick to respond and gave me multiple options. They were upfront in saying an exchange would take time as I would need to send the dresses back and wait for a refund before reordering. As my wedding is in 8 weeks this seems to be cutting it fine! They also gave me the option of a 40% cash refund or a 50% coupon refund, which would allow me to contribute to alteration costs. The refund was more like 35% in the end and doesn't fully cover alterations, but I was happy with this as a solution.
Ultimately, I have two dresses that I am able to alter to perfectly fit my bridesmaids, and everyone is happy. There is some room for improvement from JJSHouse, but overall I feel the risk was worth taking and I am happy with the outcome!
Oh one more thing, I also LOVE the colour swatches!! I ordered 4 in slightly different colours, which allowed me to see exactly what colour dresses would be (remember colours vary on different screens!), they allowed me to check against the skin tone of my bridesmaids and get their agreement in colours, and with the groom's party. I highly recommend ordering a few swatches!
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Do not use this company. Bolero jacket received had been made lopsided as more material to one side than the other. Was told item not defective as I can get it altered by a local seamstress!!
Hair fascinator made out of heavy solid silver metal so does not stay in hair so unusable.
The company refused to pay for my return postage to send their faulty goods back.
I also had already paid £6.00 delivery charge which they also refused to refund. For this payment items arrived screwed up in a 6" by 6"box!!!
Cheap goods from China.
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJ's House
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