Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.
I wish I read the reviews before I buy anything from them. I bought a dress and I never received it. they sent me girls shoes instead of the dress and they sent me rude email that you can return it totally free!!! and as soon as we got the shoes we start performing to return your money.
We will solve your problem!
Excuse me its not my problem you messed up!
Now I cant even attend my event because I don't have enough time to buy a new dress! my husband going to be alone in the party .
Trusting this company is a BIG MISTAKE.
I am super busy person even in weekend, I didn't even have a chance to print the label to send back their non sense delivery!
I never ask for this.
Please if you don't want too many troubles and you don't want to miss your party don't buy anything from them.
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
If you live in the UK or EU I would not order anything from this company. If i could give no stars I would.
I ordered three dresses, one was none returnable but the zip was faulty and fit wasnt right, not sized well. I had to argue with them over numerous emails and had the option of 40% off and keep a dress thats neither use nor ornament or 50% off the other two dresses. When the dresses came, they were lovely but not a good fit and had to be returned.
I paid in total £300.99 and got a total refund of £233.02 so I am out by £67.97 and have a broken dress. They charge VAT/GST/DUTY of £35.95 on the returned dress and £3 on the broken ones.
I would not recommend buying anything from this company as the shipping is £25, which I accept you dont get back but to be charge VAT/GST/DUTY for items you havent even had is disgusting.
You have been warned.
Thank you for your reply. Yes the £3 for the returned dresses is a big step towards the £67.97 shortfall so now only £64.97 im down!! I wont break out the champagne just yet.
Reply from JJ's House2022-02-16
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Shame there isn't a zero star option.
I am absolutely fuming and felt left down by this company. It was clear from the start that you don't get the John Lewis customer service but I used the live chat to reassure myself before ordering a wedding dress and they seemed ok. I understood that the return fee wouldnt be refunded and as annoying as it is considering must company offer free return I went for it. I figured that it surely wouldnt cost that much...
So obviously the dresse didnt fit and I contacted them for options and they sent me a return label. I have now received an email confirming that they have received my package and the refund will be send to me soon... a 40 % refund !
I spent 175 pounds and I am now basically gonna loose 100 pounds with absolutely no explaination!
I looked in the royal mail website and for the dimension and weight of the package that would cost between 5 and 10 pounds on 48 hours tracked !
As probably must of the people buying from that website, I am on a low budget for my wedding dresse and I cannot afford to loose such a money for simply trying a dress!
Waiting for them to get back to me, this is so upsetting.
*EDIT
Customer service responded that it was a mistake and I will receive a full refund minus the price of the return...
Reply from JJ's House2022-02-08
Dear Caroline Porte,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We are sorry for the wrong reply from our related department and as checked that we have issued 172.00 GBP already. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Following my review below- after several emails and this negative review, I did receive a full refund
I ordered 3 dresses for a black tie ball at a cost of £383.00. They emailed me to say they could only make one dress up as it costs too much for them to make all 3. I complained and said there was nothing on their website to state this when you purchase a standard sized dress. I tried to cancel my order but it doesn’t let you on their website. I repeatedly requested a refund for my £383.00 and they just try and fob me off with excuses, trying to make me buy one dress. This is an awful company that is causing me huge amounts of stress as I have parted with so much money. DO NOT BUY FROM THIS COMPANY. I have lawyer friends in Hong Kong that I will be asking to look in to this company as it is shocking that they can treat customers like this. Their website needs to be taken down
Reply from JJ's House2022-02-08
Dear Lucy,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. As informed on our website, we can not afford try on since almost all the items on our website are made to order items, and the offer we give is to check if you are willing to choose one. We checked that our related department has issued the refund to you already. Please kindly check the policy before ordering. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Please do not order from this company, I will be contacting Trading standards due to false advertising as the website states Uk in the address but they are based in Hong Kong. I ordered 2 dresses one has been dispatched the other was being processed which gave me the option to cancel, they have paused the order but will not give me a full refund, they stated it was custom measured, well no if it was custom ordered exact measurements would be given, I just selected the available size. Also if sizes are not available it states out of stock with a cross over the size therefore you do not provide custom ordering. The second dress has not been dispatched and I cannot get a full refund.
Imagine cancelling an order, the company has put it on hold, refuses to give a full refund as well as only half the cost of shipping - an item that hasn’t even been shipped.
Please please please do not order from this company it is unethical.
Edit: This company agreed to a refund 7 days ago, I will keep updates so everyone is aware how long a refund takes. Please bare in mind the dress never left their warehouse.
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I bought my wedding dress two months in advance to be sure. But there was some issues with the customs and my package was very late. I contacted JJHouse and they proceeded a refund for the order as they was no news of my package. Few weeks before my wedding… it was very stressful! But one week after that my package arrived like magic. And I was so happy with the dress because I did it with my measurements and it fits perfectly. I am very pleased! For the price, the quality and the customer service I changed my mind about the shop. Will definitely buy again but I will be more cautious to do it months before the day I need it.
Reply from JJ's House2021-11-08
Dear Melanie Mengus,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We do apologize that the logistic company lost your parcel. We have sent the refund to you. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Was very skeptical, but pleasantly surprised!!
Great quality and fast deliveries. Ignore the review images on the website, as the dresses look great once you iron/steam them!
3518709876. Been waiting for 3 months now for a refund of £172. The wedding dress was faulty, I sent photos I was told they will sent a returns label and am still waiting! They are now ignoring my repeated emails and I've had enough! GIVE ME MY MONEY BACK! If you continue to ignore me I will be taking this issue further!
Reply from JJ's House2021-10-05
Dear Donna Turner,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. After checking, we have sent the return options to you for several times but didn't get your reply. Please kindly check the email we sent of how to return.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered three bridesmaid dresses back in the summer, towards end of June and I had not read any reviews. After I placed my order I was panicking big time as other customers had had such a negative experience. The dresses were made to order and arrived in around two weeks which was fine and what I was expecting. I was very pleased with the initial order, the dresses are a gorgeous colour and were good quality, well made. Sadly one of the dresses was too small for my maid of honour, and unfortunately this is where the trouble started. I had to return the size 8 for a size 10, I did have to cover another £25 shipping which is rather steep but it wasn't JJSHOUSE fault that the first dress didn't fit, the dress arrived very quickly which made me a bit suspicious as I thought all dresses were made to order. It literally came two or three days later from Hong Kong, the quality of this dress was not good. The colour was all wrong, there was a weird red net behind the top part of the dress where the lace bodice was when it should have been clear, the dress is a cabernet colour (the colour of the dresses may I add do not match the colour of the photos on the website even if they are a nice colour) plus the sleeves were torn and unfinished. If you need to return a damaged dress which is the company's fault they make it extremely difficult to be refunded and promise things then they change their mind. I didn't even want a refund but another dress that wasn't damaged. They were asking me to cover shipping AGAIN which would have now cost £75 in total which is basically nearly the cost of another dress. I managed to keep requesting the shipping money back plus I opened up a dispute with PayPal and I managed to get my shipping fees back quite quickly. PayPal are great use them. This shipping was for the cost of the third order I had to make because of the damaged item. The company would agree to covering the cost of the delivery then they would change their mind and say two minutes later they wouldn't cover it. They are not an honest reputable company at all. They do not care about their customers. They should advertise they do not offer refunds at all and all products are non returnable so you order at your own risk and make sure the size is right as that will cause you so much stress!!! The third dress that turned up, again arrived very quickly and again was damaged, the colour is right but the sleeves are still torn. This is beyond frustrating now to no end because these dresses were not cheap at £109 each. I think I can make it work for my wedding day, as I have to, this dress has been the most stressful part of my wedding planning. I did manage to get a partial refund on the dress so I received £48 back thankfully which I did appreciate but obviously that does really only cover the shipping costs. JJSHOUSE use a UK Web address but they are not based here probably for some tax avoidance loophole so really be careful, check sizes thoroughly if you decide to order and don't expect the returns process to be easy if you need to send the items back. There are so many dishonest things about this company, in what they say and what / how they advertise so be aware, one positive note is they do have some nice products and if you wear them down with a lot of back and forth service tickets on your account they may eventually agree to a partial refund. There is no customer service telephone number or real returns department either.
Reply from JJ's House2021-09-13
Dear Francesca,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. For each item on our website, we highly suggest checking the size chart before ordering to make sure it can fit well. Also if you want to make sure the 3 items are in the same color, please order all the items together and they will be made from the same roll of fabric. And considering your shopping experience, we have issued the refund of the original shipping fee. We do contact our customer by phone, however due to the time difference between us, email is a good choice for both of us. You can also contact with live-chat department for further help.
Please contact us if you need any further help.
Awful company, dress was not as the website images, returned and asked for replacement, only to be sent exactly the same dress. Refunded incorrect monies and had to chase +++, read the reviews before buying but chanced it as loved the dress, but don’t fall for their prices and variety. Don’t buy from them.
In addition to this review being left on Sept 2021 they responded today (2nd May 2022) asking for more info to rectify the problem. This 8 month delay in response just about sums up the company!!!
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Such a shame as JJ’s have some beautiful dresses on their website but had a custom made dress for my daughters wedding as I am conscious about my stomach. Searched for 18 months for a dress to find the right one. Sent in my measurements thinking it will fit just right but unfortunately it was too big everywhere and I didn’t even need to undo it to put it on. I also ordered ankle length but it is nowhere long enough. They have just taken a bigger size dress and taken it in at points. The shoulders were too big, the underarms hung down so far you could see all my bra, the bust was massive. I took it to a seamstress as I was hoping she might be able to help. To fix it she would need to lift the shoulders, takes. The bust but it would mean the style would not sit in the right place, it would be even shorter and she would need to take out the built in bra. I have read that JJ’s have tried to say on other reviews that maybe people did not put in the right measurements but I have measured myself after the dress came to check and I definitely had the right measurements. Website says you cannot get a refund on custom fit so I am massively out of pocket. Tried to put a review for the dress on the website but it has not been put up so it looks like they only put up the good reviews. My advice is be very careful.
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Second Review as JJs House only replied to 1st one with some fobbed off excuse and there is still no sight of either a dress delivery (which can be immediately returned despite checking & double checking address as requested - yes, JJs I do know where I live) or a refund.
What a scam - all customers beware. This is not an honest site. Your money is at risk.
Second update: 23 Aug…. Still no dress, still no refund. Fresh post on Trust Pilot as JJ House don’t seem to offer any form of customer service.
UPDATE: 15 Aug, address checked & confirmed as being correct and still not sign of dress. Still no refund. Please don’t waste your money on this company.
Would give minus stars if at all possible. Daughter bought prom dress from here many weeks ago. Company insisting the courier tried to deliver - no missed delivery notifications, someone in the house all day the date they claim to have tried. Paid to rearrange delivery - still no delivery. Dress now somewhere lost and unknown but company claiming to try to rearrange again.
Too late for prom now as second dress has been bought. Contacted customer service to ask for straight refund. Dress missing in transit, now too late.
What a joke…. Will offer 50% value voucher to spend on site (erm, no thanks, won’t be buying from you again) or a 30% refund. I would swear but this website algorithm won’t allow me to.
My daughters hard earned pocket money all wasted by a crooked site.
Reply from JJ's House2021-08-30
Dear Sarah,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured that we have informed our related department to resend the order. Please kindly get the parcel first and you can return for a full refund.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a "made to measure" dress for my daughter's wedding but they decided to alter the measurements then the dress did not fit (duh). I had to pay costly emergency alterations (2 inches off the bodice).
Their refund policy is diabolical and dishonest.
Digging a bit, I found out that their UK company is a shell that does not report any accounts, does not pay Corporate Tax or VAT to HMRC UK.
Just an UK address and UK website address for a Chinese company to mislead UK customers.
Update: jjshouse offered a full refund but quickly closed down the ticket...and did not refund, of course.
Reply from JJ's House2021-08-23
Dear Anne Feather,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We do apologize but for the suggested measurements, it is recommended according other measurements provided. When we make the dress, we have to consider all the measurements' proportion, as well as the design. Not all the measurements can be done. So if the measurement is not ok for you, please inform us to cancel the order. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Received chiffon jacket it was all frayed terrible stitching I ended up paying £3.50 to return an unsuitable piece of rubbish thanks jj house still haven't received my postage refund sizing was rubbish as well 😑
Order number
9279439211
I'd prefer you to remove your reply as it angers me you sent me a pile of rubbish not stitch correctly I paid to send it back it cost me £3,50, to print the postage label for the rubbish you sent, to make matter worse you actually create the rubbish garments in house
Have a nice day jj house
Reply from JJ's House2021-08-16
Dear Miss Barbara Lambe,
Thank you for your feedback.
We do apologize but all the items has been checked by our staff strictly, so usually the items received should in a good quality. We checked that you returned the item with the return label we paid first, please be assured that we have issued a full refund of the item value and the shipping fee. Please be assured that we didn't charge anything from you.
Thank you for your cooperation in advance. Hope to hear from you soon.
Second update: 23 Aug…. Still no dress, still no refund. Fresh post on Trust Pilot as JJ House don’t seem to offer any form of customer service.
UPDATE: 15 Aug, address checked & confirmed as being correct and still not sign of dress. Still no refund. Please don’t waste your money on this company.
Would give minus stars if at all possible. Daughter bought prom dress from here many weeks ago. Company insisting the courier tried to deliver - no missed delivery notifications, someone in the house all day the date they claim to have tried. Paid to rearrange delivery - still no delivery. Dress now somewhere lost and unknown but company claiming to try to rearrange again.
Too late for prom now as second dress has been bought. Contacted customer service to ask for straight refund. Dress missing in transit, now too late.
What a joke…. Will offer 50% value voucher to spend on site (erm, no thanks, won’t be buying from you again) or a 30% refund. I would swear but this website algorithm won’t allow me to.
My daughters hard earned pocket money all wasted by a crooked site.
Reply from JJ's House2021-08-10
Dear Sarah,
Thank you for your feedback.
We do apologize you didn't get the order. Your local logistic company said that the shipping address left in the order may have something wrong, so they deliver it failed. Please kindly get the order first, please be assured that we will issue a full refund of the item value once you returned the order.
We have sent the email to you, please kindly check the email we sent and give us the right address to help us send it to you.
Thank you for your patient first.
Do not order from them i cancelled my order with in 24 hrs as Said they still took my money and posted it ive asked for refund but they said only half what i paid i wish i could post a picture of my poor disgusting aweful wedding flowers im heart broken 😢
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
If I could give 0 stars I could. I received my bridesmaids dresses on Friday last week (it is now Thursday). I bought 2 dresses in same style and I didn’t like either of 2 dresses. The stitching on both dresses is very poor and thread is hanging in places they have missed whole chunks of stitching and fabric isn’t the greatest quality either, just a cheap looking chiffon version of what the picture looks like. The inside/underskirt of the dress is not sewn into to the top of the dresses at all so you can see a beige colour all the way round the bust (the dresses are dark green so this is noticeable). I don’t understand how anyone thinks these dresses are nice! Very bad workmanship and not worth the £202 I paid. I tried to do a refund on their website but it just crashes and says operation failed. I contacted them via chat on Saturday and they said someone will email me, they didn’t. I sent them another contact form on Tuesday and still nothing. I can’t find a number to call them and give them a piece of my mind. I have spent over £200 on dresses that are disgraceful! The dresses were only worth £70 but due to their EXTORTIONATE delivery cost of £40 I have had to pay £80 delivery as my bridesmaids live in 2 different cities! Im now broke and looking for new dresses and completely put off buying any more online! JJs house is not good. DO NOT BUY!! AVOID AVOID AVOID!
I have just seen JJs House reply to my review saying they have replied to my refund request which is a lie. I have received no emails from them and I have checked my junk. This website is a con and I am going to have to open a dispute with my bank to see if they can help me get my money back. If you really cared about your customers you would clearly state on your website how people can make a refund including what address they should send their items to. It’s all fake lies and I am still missing £202. Thanks for making my wedding even more stressful JJs House. Me and my bridesmaids are back to square one trying to find dresses again with no money. Very upsetting. Well done!
Reply from JJ's House2021-08-16
Dear customer,
Thank you for your feedback.
We do apologize that you are not satisfied with the quality of the items received. However for each dress sent out, we make it carefully the fabric we used is the same as shown on our website. On 2021-07-12 we sent the return options to you to help you return the dress, but didn't get your reply. For the shipping fee, please kindly understand that it is charged by the logistic company directly, we didn't get any profit from it. And this time, considering your shopping experience, we would like to cover your loss. So we can not help further. We have received your return parcels now. Please be assured that the refund has been issued by us already. And since you have filed the chargeback, the money is held by your bank. Please kindly check the email our related department sent of the refund.
Please contact us if you need any further help.
wife ordered a dress it arrived in a small package was of poor quality so decided to send it back no return label in package so had to get in touch with company what a nightmare--j you can only get in touch with pre sales who tell you they will pass it on and issue you aticket telling you after sales will be in touch in 24 hours never happensIam glad i paid with paypal who refunded my money I got one reply through paypal from company informing me i would receive 104 pounds of the 147 pounds i had paid and they would repay it once i sent back dress but they didnt give address details where to send it back and despite numerous contacts with company still not sent address what a shambles of a company We should have read reviews on trustpilot first and never used companyThat is now coming up to two weeks that company asked for order no email address and telephone no so as they could look in to my complaint surprise surprise not heard a word from them since i replied to them surely it is time something is done about this company ripping of customers
Reply from JJ's House2021-07-16
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I’ve been trying to return 2 dresses for over a week, customer service says they reply within 24 hrs, I’m waiting on a return form and label but getting no reply . I’m now concerned that I won’t be able to return these unwanted goods. There is no other way of making contact other than by email.
It has now been 16hrs and I’m still waiting on your email referred to in your response??
Reply from JJ's House2021-07-12
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
AVOID!!!!! NIGHTMARE TO RETURN IGNORING ME!!! Such a shame dresses look lovely ordered 3 dresses 1 wedding dress 2 bridesmaid both bridesmaid dresses FAULTY zips all wonky sizing wrong lots pulls and catches with sequins missing. A FAULTY jewellery set necklace was only 12 inches in length wont fit adults neck and no adjuster chain. BEEN TRYING SINCE 23RD JUNE to get these sent back had to get paypal involved.
Reply from JJ's House2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJ's House
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