The Kroger Co. (www.kroger.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer service representatives, frustratingly long waiting lines, and noticeably rude employees who showed a complete lack of care toward shoppers. Shoppers also noted receiving poor quality merchandise, including spoiled or expired food items, damaged packaging, and unexpected items found in meals.
Some reviewers were happy with the genuinely helpful staff members, welcoming attitudes, and exceptionally pleasant interactions they frequently encountered at select store locations. Customers additionally mentioned that specific departments successfully maintained reasonable prices and consistently delivered satisfactory quality on several everyday grocery staples.
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The Kroger store in Olive Branch, MS could definitely use customer service training. I'm a long time shopper and was there for groceries on Thursday Feb 12th. I also picked up a Zaxby's gift card for my daughter. When I got to my car, I looked for the gift card to put in my purse but it wasn't there. I went back to the cashier hoping that she had just forgot to bag it. She insisted she had left it on the side counter by the credit card machine. It would have been nice for her to point that out previously because I thought she had put it in a bag. After two pages, the manager, Mr Chambers or Chamblis, strolled up and I explained what happened. He showed no compassion whatsoever as he told me there was nothing he could do. His whole attitude was simply, "tough luck and I don't care." The least the company could do is have the cashiers inform the customer when an item is bagged in a different manner. Kroger may not care about losing a customer but I can assure you I won't be shopping there again.
Oh my gosh!! I understand that there is theft in stores, but this is ridiculous. I bought some women's make-up foundation. They had a security tag on the box that I had to read around. That is understandable, but when I get home notice a sticker that was plastered on the tube. I managed to scrape the sticker off the top of the tube, but now it looks like an old tube & the sticker that is on the tube won't budge!! I am pretty disappointed in the way that this purchase turned out. I saw other items I wanted, but I like my make-up bottles & tubes to look nice when they are new. It is really sad that thieves have pushed a store to this point & they make customers have to pay more for the products plus all the inconvenience because they want to commit a crime.
Between scheduling a time slot based on my schedule - past several times they sent notes order will Not be ready on time. PLUS when I place the order online is shows a few items out of stock. But when I get there to pick up order many items are not included. Plus, when their 3rd party starts to pick my items in the store and as they let me know items are out of stock there isn’t a button to cancel the order. I use delivery and pick up when I have large order of cases of water, fire logs, firewood - heavy items. Furious!
It was hard to shop this morning and all I seen was employees standing around talking and they had to move so I could get to what I needed. I wanna work at Krogers. I'd love to to get paid for doing nothing !
In anticipation of inclement weather, I ordered essential groceries using Kroger's delivery service. My order was scheduled for delivery between 1:11 and 2:45 pm today, with the next available delivery window being around 6 pm. Around 1 pm, I opened the app, waiting for the status to change from "out for delivery." At 4:00 pm, I contacted customer service and eventually chatted with an agent because the app’s status still said, “out for delivery.” Somehow, the status changed to delivered at 1:52 in the app, and the agent saw delivery at 2 pm on her end. The agent spent some time checking with the delivery team to find my groceries. Then she advised me that she had initiated a refund, which I should get in 2-4 business days. Oh - and I also got a $20 store credit for my inconvenience!
No explanation. Just ... oops...sorry. The agent was as compassionate as she could be - but I still don't have my food. Even worse, I don't have duplicate funds that would allow me to place an order with another company, and it's unreasonable for me to expect to place an order at 5:30 pm and receive it today, tomorrow, Sunday, or Monday because of anticipated bad weather. It became annoyingly clear to me that the outcome would never be in my favor.
I counted on the Kroger name to provide a seamless and professional delivery experience, especially given the many commercials I see touting their refrigerated delivery trucks and dependable service. But I did not do any research before placing my order. Shame on me. Lesson learned. However, the fact remains that I engaged Kroger's services and, according to our agreement, I compensated them in advance, trusting they would uphold their commitment to provide the service and product as promised.
They failed miserably and have forever tainted my opinion of The Kroger Co.
Kroger online shopping sucks. Some things are pick up only and others are delivery only. I am homebound and rarely make it to the store in person so it is a real inconvenience to find out some things can't be delivered. Wish they'd take a page out of Walmart's online experience because its mostly pretty good. I have issues will all retailers shopping programs but Kroger was my #1 store once. My local stores had the best customer service and the best clearance deals. no more and I hate that they hijack us with fees to join online delivery programs. What a racket they have going.
Kroger at Beltway and West Road; horrible customer service. Delivery service is a 50% you will get your order. Often stolen and Kroger manager at this store lies that Kroger doesn’t get the money as if customers too stupid to be Abe to read bank accounts. Blames instacart for getting money from customer account. Customer service useless; all in overseas countries so you’re going to get nothing but a waste of time. No effort for improvement over the years. Customers risk their cards being overused in the store; I’ve had a whole additional grocery bill being deducted from my account that had to be reimbursed. Kroger is 100% accountable for the contracted (INSTACART) to make the deliveries. Kroger immediately gets the money; customers risk whether they get the groceries. Over the experienced years nothing done to improve. Horrible
Kroger used to have a lactose free sugar free ice cream. They have now replaced this ice cream with real cream. I lived the lactose free sugar free ice cream! Im lactose intolerant and krogers was the only place in town that carried it but they switched it. I miss it and nowhere else to get it. Disappointed!
Kroger delivery is horrible. They are delivering rotten moldy vegetables and expired items. Cracked milk jugs, smashed containers. For the money spent I would expect better products and service.
My wife's thyroid meds have be changed by Kroger, a new vendor, and the pill dissolves on her tongue, and her symptoms have returned, and the pill is a different shape, and clearly another vendor. She told the pharmacist, who stopped her and said he knew what she was going to say, so clearly they knew of the problem, and had multiple complaints, but he said there is nothing that can be done to fix the problem, perhaps try other pharmacies, but they might report the same problems. I complained to Kroger corporate, but nothing to fix the problem from them. I just want the original drug to cure her symptoms, not the defective product which Kroger is knowingly selling. Buyer beware. They do not care! Longstanding customer, but they've lost my business. Clearly profits over patient care. Clearly they are willing for my wife to suffer or die for profit.
Kroger simply don't care how they treat their customers and they will tell you that very boldly. This is why they don't comply with BBB and ignore Trust Pilot and if you're black then they treat the customers much worst. If you get injured by eating there food from their deli they will tell you don't eat their anymore instead of solving the issue.
This store has decent prices. However, the cleanliness and quality of there products is inconsistent. The staff aren't very helpful either, unless you're at the checkout.
The morons at Kroger, Duluth, Ga need to re-think their policies. Never ever any carts. Retrieve one and bring it in or forget it. Also, they want to scan your license for adult items. Your caahiers have germy little kids and handle germy money. With flu, covid, pneumonia, etc. going around, that's a NO! I will shop elsewhere. Old enough to be their grandmother and they want to scan my license. NO! You are not touching my stuff with your grimy little hands. I bag my own groceries for that reaaon as well. Never going back and I only live a mile away.
This is absolutely the worst pharmacy ever, never on time or you have to wait for (the truck) To get there in a day or two, what does that even mean? The staff at the Monroe Kroger is absolutely useless most of the time. I switched and pharmacies and couldn't be happier. So long losers!
2525 Hilliard Rome Rd Hilliard Ohio!!!!
Zyler your store manager needs to get FIRED!!!
He is super rude and NEVERRRRR Smiles!!! To be fair he acts like he doesn't even want to work there. I live across the street from this location and the next one closest to me is 20 minutes away otherwise I would not set foot in this store! Came in today 1/6/2026 about 5PM and wanted to tell a manager how AWESOME Jason in the liquor store is and he gave me a yeah ok rolled his eyes and walked off before I could even start speaking.
Not sure who peed on his cheerios but sir find another job if u dont like your job.
I know those employees hate to see you as there manager when they go in cause its giving misery!!
Walmart is 5 minutes up the rode so maybe I will start going there because I spend money in this store DAILY!!!
I will not be treated like trash and still give this company my hard earned dollar!!!
I may even start shopping at the mom and pop grocery stores!!!
This has got to be the worst Kroger Pharmacy ever. I have been trying to move my prescriptions over to this new store since they opened in November. They still haven't gotten it right and recently they really screwed me. After at least 3 tries, I got most of my scripts moved over and successfully filled one or two of them. Now comes the disappointment..... I talked to them, in person, on 12/29 about refilling a couple of my more expensive scripts before the year end because my insurance was changing and my new insurance did not cover the cost. The person at the counter, black hair and middle aged, said that she would take care of it and they would be ready on 12/31. I called them on 12/31 to make sure they were ready and I talked to "Penny" who said they were not and she began to slam the other staff person and said she didn't know what she was talking about. In spite of that, she said I could pick them up on 1/2/2026 and that she would bill them on 12/31 to my insurance. This sounded good until I went to pick them up today, 1/2/2026 and she tells me that she did fill them because they only had 60 and the prescription was for 90. Of course she failed to call me before today and had no excuse for not doing it other then she really didn't care. My guess is that she wanted to go home on the 31st for new years eve and didn't take care of her business and my prescriptions. Because of her negligence, I will now have a bill for over $2k for medication that I could have received for $0.00...... So from my point of view, this Kroger Pharmacy is unreliable and they don't have any idea of what they are doing. One person says one thing and another says something totally different and even berates to other employee. The make up stuff just to appease you and then never follow through with what they tell you. Unfortunately I lose big and now will change to yet another pharmacy.
An absolute disaster of a grocery store.
The worst part is they think they authenticate and authorise everything for everybody else.
Inquisitive cashiers and managers.
Everyone should be checking your receipt before you leave Kroger especially to see if the "weekly digital coupons" that we all spend time clipping each week are the correct price. 9 times out of 10 I have had to go to the Service Desk and show them on the App that I did indeed clip the coupon. Such and inconvenience for all.
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