The Kroger Co. (www.kroger.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer service representatives, frustratingly long waiting lines, and noticeably rude employees who showed a complete lack of care toward shoppers. Shoppers also noted receiving poor quality merchandise, including spoiled or expired food items, damaged packaging, and unexpected items found in meals. Some reviewers were happy with the genuinely helpful staff members, welcoming attitudes, and exceptionally pleasant interactions they frequently encountered at select store locations. Customers additionally mentioned that specific departments successfully maintained reasonable prices and consistently delivered satisfactory quality on several everyday grocery staples.
Auto-generated from all reviews of this business. For reference only.Pharmacy is very unprofessional, the pharmacist hung up in my face when I asked what ADA provisions they had for people with disabilities that could not go inside due to their drive-through being down for five or six days and the pharmacy technician was equally rude. This lead to me changing all of my prescriptions to Walgreens.
Workers there bust their butts and work hard. Mgmt seems to like to scam customers put a sign with a great sale price on their items but at checkout charge a high price. When u question u are told oooh its a different SKU number. What? Its the exact same item on sale with different SKU? BS take the sign down if thats not the correct price. Sketchy business practices
I’ve always liked Kroger. They have decent prices, a good variety, and good produce. Plus, their sushi is surprisingly good and consistent (though way too expensive for some variations that don’t make sense). Kroger’s self-checkout process is the absolute WORST. Compared to every other store (e.g., Walmart, Ingles, Publix, etc), I cannot self checkout at Kroger without having to wait for the attendant to come fix an issue at least two times per visit. Seriously. If you hold two items while you’re scanning your own products, he kiosks will freeze because it thinks you’re stealing. If you checkout with too many items at self-checkout, it freezes because it thinks you’re stealing. If you checkout out with too FEW items, it freezes because it thinks you’re stealing. I am 🫰 this close to never shopping at Kroger again because this is so annoying. They only ever have two-three manned checkout lines open at a time, and they are almost always backed up (with a 10-15 minute wait time). The self-checkout option is also often backed up, and I just cannot stand scanning my own products and being told (seriously) 2-3 times EVERY TIME that I have to “wait for an associate” because of all these little glitches.
Lots of things about Kroger suck. Their website is horrifically slow for one. Like 2-5 minutes just to open the login page then even longer for your account page to open. Is kroger hosting their page on gramma's old Windows 95 Gateway computer? Their prices are horrible as well, unless it's on sale. Then it is a normal price. So basically Kroger dictates what food I buy whenever I shop there,siply because I would never pay their normal price for stuff.
My experience with the Morehead, KY pharmacy has been incredibly inconvenient. I attempted to pick up my blood pressure medication twice, assuming standard closing hours, only to discover the pharmacy was unexpectedly closed at 4:00 PM both days. There were no prior alerts about these early closings, despite ongoing text notifications that my prescription was ready. To add insult to injury, after these two wasted trips, I was charged $5.95 for delivery. I'm very disappointed with the lack of transparency and the additional cost incurred.
If I could give 0 stars I would. Kroger canceled my subscription in January, it is now March and I am still trying to get my refund back and no one seems to want to help me. They just keep saying the refund has been successful on their end but yet I have never received it and they don’t seem to really care. Honestly I don’t think anything was issued to me at all. They are stealing money from people. Do not give them your business.
Whereas their yogurt used to be my absolute favorite, Kroger recently changed the ingredients of it's plain full-fat yogurt out of the blue, suddenly adding modified corn starch (MSG) and gelatin. There was no mention of this change on the product container, so I purchased it as usual. I didn't realize the change at first and I had some of the yogurt the other day and couldn't believe what it tasted like. It's hard to describe how bad it tastes now. Kind of like powdered milk mixed with vinegar. Just awful! If they were going to suddenly change the ingredients, they should have put a note on the container about this. Some people (including me) are allergic to corn and MSG. And a lot of people who avoid meat products (for religious and other reasons) avoid gelatin, so they should notify people about adding that ingredient. I tried to leave a review on Kroger's website, and, like another review here on Trust Pilot, I also got the message "Failed to submit your review. Please try again later. " I tried on several browsers and got the same thing. Wow, what a surprise that my 1 star review didn't go through. I also found an enormous insect body part in my frozen broccoli from Kroger recently. I feel like they just don't care for quality anymore. I only bought frozen because their fresh produce is never good. I also have had the experience that other reviewers on Trust Pilot have had, where the sale price does not ring up at the checkout. I purchased something on sale recently and didn't realize until after I got home that I was charged the full price. I'm sure this happens to people all the time. They are also extremely racist. I'm white but a lot of black people shop at my local Kroger, and there are so many security cameras literally everywhere, like I've never seen before. It's so gross how they treat people. Disgusting practices across the board for Kroger and won't be shopping there again.
MY TYSON CHICKEN HAS GOO THICK GROSS STUFF ALL OVER IT AND SMELLS. IVE TAKEN PICTURES. ALSO MY TWO PACKS OF SEA SALMON HAVE BOTH PACKAGES WITH HOLES IN THEM. NOTHING LIKE OPENING CHICKEN PACK TO SMELL SOMETHING AWEFUL WITH THICK SLIM AND WATER. I HAVE PHOTOS BUT CANT POST HERE I GUESS.
I will give this one negative star if I could. I haven't wrote about them until now but when I was living in Portland OR, we have Fred Meyer. Fred Meyer was wonderful. Then once Kroger took over, it's all going into the toilet. I moved 2500 miles away in AR and it's still the pit. The service is bad, but most importantly, they cheated you. Better watch your receipt. They will tell you this is your discount on the shelves, and then when you ring it up, it's 100% more and no discount. Today, I tried to buy Scott toilet paper. On the shelves, it said $5.99, it rings up to 15.99 instead. I asked, and they sent an older lady with gray hair to check. She came back with another price for Kleenex instead. Never go there again.
I went in the Kroger store yesterday the Kroger in Lake City when I entered the door there was a Mexican man, rushed me kind of fast and bumped me and pushed me and tried to take my purse, and my husband approached where he was the Mexican man tried to fight my husband. The security guard came over asked us to leave the store. He never said anything to the agitator. This person should’ve been put out of the store. He assaulted a woman, and he tried to take my purse and the security guard was all for the wrong Customer. I will never again shop at that Kroger store I shopped at that store at least 10 times a week. They do not have my business anymore. The customers were the ones trying to help me and my husband the people at Kroger were helping the agitator the wrong person he was looking for someone to steal their purse because he’s up by the front door. He had two children with him as his thing to make him look like he was legit, but he was looking for a woman with purse to grab because he was closer to the exit he should’ve been detained. The police should’ve been called. He should’ve been arrested. Instead he kept trying to fight us in the parking lot. The security guard came out there. He never once asked that man to go on about his business he kept telling us to leave. I think this was wrong. I am looking into maybe Sue and Kroger and seeing what I can do about the way I was treated in the store. This is an insult. Kroger already has a bad wrap so I think from now on I will shop food depot or Walmart or Publix. Kroger sucks.
Kayla, at checkout...so friendly...the guy that bagged was great too.. Love shopping here...nice people
First, customer service was careless about loading my purchase. 2nd, clearly no human reviews these orders. The grape tomatoes are literally rotten. In the container. How am I to know this didnt contaminate other items???
Do not buy a Kroger Boost Membership. Kroger will steal your money. I purchased a membership and halfway through the year, Kroger decided to discontinue delivery in my area. Well, 7 customer service representatives, 3 departments and countless explanations later, I have yet to receive the refund they promised. The latest communication is that I won’t be getting it.Dont risk the same thing happening to you.
I called Krogers customer service, and they are no help at all! Why have customer service if they can't help you! Stupid!
I’m wondering if anyone has ever run into any problems with online Kroger’s pickup or delivery, especially if you used an EBT, debit card, or credit card. I’d really appreciate hearing how you handled the situation. The day before, I went online to pick up groceries using my EBT, and I paid almost $190. The rest was supposed to be taken off my debit card. But it seems like the prices changed, and everything got moved around. When I got my items, they wouldn’t give me a receipt. I even went inside to talk to the staff before picking up my order, which was strange because they told me I shouldn’t go in there to talk to them, but they had my items ready, but there was no hard copy of my receipt for those items, and they told me to call 1-800 Kroger’s. I talked to them for about half an hour, and I told them they should be able to sort this out later, so I went home and checked the receipt, and it turns out they charged everything to my debit card, which is really frustrating because I have an EBT card that’s supposed to cover my food expenses. and they kept saying they couldn’t process an EBT. I’m really concerned that they’re not being accurate with their customers. Our Fresh & Quality Guarantees If you don’t love an item, we’ll make it right with a replacement or refund. At Kroger, we’re Fresh for Everyone.™ That means our customers can expect freshness and quality from every product they purchase, every time they shop with us. So if a customer is ever dissatisfied with their purchase, we want them to know that we’ll make it right. That’s our guarantee.
Hire some cashiers 12 self checkouts that dont work
ordered 37 items. Received 19 items, but "final" bill said they were all delivered. Included in the not delivered items were nine 12 packs of canned cola and 3 more 6 packs of 16 oz colas. There is no way that much of a bulky order could have be missed... it's far too heavy. When customer service was reached (In India I suspect) they were constantly apogizing but would give no ID's except "Chris" Not a whole lot of "Chris"'s in India. This delivery by Kroger itself leaves alot to be desired. I was promised by "Chris" that Kroger management would get in touch with me. I of course will be holding my breath.
Most of the time they are fine for what they are but whatever you do do not under any circumstances go to the location in old Baytown, TX. 1700 N Alexander Dr, Baytown, TX 77520. So many problems and due to some of the problems they have overzealous and ridiculously rude arrogant security. I could go on but to save us all time just go elsewhere. There are plenty of other options close by unless you live in the neighborhood and have no type of transportation. If that is the case just get delivery
The Kroger on McCain in North Little Rock Arkansas has to be the worst store in the US. I have shopped it for years because of the location alone. I keep hoping it will improve but it just gets worse. Poor service, out of stock, dirty and old.
Purchased an AUTOLET LANCING DEVICE. IT IS JUNK. The spring is to heavy, the trigger cocking and release are harsh and difficult. Had to turn depth up to 4, but it only works about once out of three or four attempts. Don’t waste time with purchasing.
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