The Kroger Co. (www.kroger.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer service representatives, frustratingly long waiting lines, and noticeably rude employees who showed a complete lack of care toward shoppers. Shoppers also noted receiving poor quality merchandise, including spoiled or expired food items, damaged packaging, and unexpected items found in meals.
Some reviewers were happy with the genuinely helpful staff members, welcoming attitudes, and exceptionally pleasant interactions they frequently encountered at select store locations. Customers additionally mentioned that specific departments successfully maintained reasonable prices and consistently delivered satisfactory quality on several everyday grocery staples.
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This company is price gouging their customers every time you walk through the door. Hot dogs 3.29 a pack. Then the following week 6.49 a pack because they were bogo free. These companies give nothing for free. Record profits comes from ripping off your customers. These companies should be prosecuted for such practices. Basically they are stealing from the customer. If that was a customer stealing from them they would go to jail. These companies should be held to that same concept. Kroger in Moundsville West Virginia is a disgrace and all because they are trying to keep up with Walmart on screwing their customers over. And until recently when Sheetz came to town they were price gouging on the gas in this town too. Since then the price of gas has dropped by almost a dollar a gallon. It went from 4.16 to 3.29. thank you sheetz for coming to town
I’m tired of not having a choice of products. I went to Kroger in Acworth yesterday to buy kcups for my coffee machine and 99 percent was their brand and that goes for everything else in their store.If I spend my money I’m buying what I want not what I’m forced to buy.Not going back.
Kroger deliveref rotten squash and moldy tomato today. They say picked fresh for you. Ha. After more than a half hour on the phone I was told I had to call back because the driver had not closed out the order an hour after the delivery. They tried to make that my problem. ITS NOT MY PROBLEM, ITS YOURS. I'm done with kroger after being a loyal customer for over 15 years.
Customer service is rarely if ever open. Customer service will talk on the phone and talk over you to other employees while you are trying to complete transactions at customer service. The store is dirty. Products are randomly scattered on the shelves without regard for the shelf tags and markings.
Pharmacist OPENLY Violates HIPAA Laws and Doesn't Care
Unbelievable. A friend of mine stopped to pick up a prescription from the North Myrtle Beach pharmacy today that was called in by my DENTIST for an upcoming procedure I'm scheduled to have later this week because I was called out of town and I was afraid I wouldn't be able to get back in time to pick it up beforehand.
The pharmacist proceeded to give him UNSOLICITED MEDICAL information about me regarding my immunization history and that I am "past due for 5 vaccines." When I called to complain, instead of APOLOGIIZING and recognizing that they had violated HIPAA by disclosing protected medical information without permission, the pharmacist told me if I "didn't like it" I should get my prescriptions somewhere else.
I am completely blown away. God only KNOWS what other patient information they're disclosing.
WHO is RUNNING THAT PLACE????
Your store on cypress north houston should be ashamed, i tried to buy hostess donuts in a box got to the check out she says cant sell those . Manager got rather nasty about this. Im a disabled veteran and senior citizen the day before fathers day. After covid it took me until now to come back to Krogers. And it will be a lot longer before i come back.
Horrible place. Never have enought checkers so you have to use the terrible self check. The nachines are the worst I have ever seen. When they stop and the snot nose 16 year old has to come over. They review the video in front of you to see what you are stealing not because you have done someting wrong, because of their crappy machine. We are violated and treated as a theif. It I s disgusting and degrading. Texans we don't have to put up with that. We have HEB where one is treated with respect. Let's run this horrible store out of Texas. The bad actor that Kroger has been and it makes you wonder who the camera should be on. No more shopping at a grocery store that has no respect for it's customers.
I became a Kroger customer when I was a newlywed over 30 years ago. Through marriage, widowhood, career changes, and even cancer treatment, Kroger was a constant in my life. Recently I was told I could no longer use Kroger's online ordering service. What hurts isn't just the restriction itself, but the way it was handled. I continued receiving "Best Customer" offers while being unable to place orders. When I deleted my account, Kroger sent me three separate confirmation emails addressed to "John" instead of my name. After more than three decades as a customer, I never expected the relationship to end with confusion, error codes, and emails to someone who isn't me. I'm disappointed not because I can't buy groceries elsewhere, but because loyalty and history seemed to count for so little.
Kroger can improve by cleaning up their environmental hazards
Kroger can improve by cleaning up their refrigeration pollution/leaks on their store equipment and support (not demean) positive climate related actions. I will then show my support by continuing to shop at Kroger. Until then, NO KROGER. There are plenty of grocery stores to choose from.
Today at 11:38 AM I ordered about $40 worth of groceries to be delivered 5:00-6:00 PM. At 8:00 PM I called to find out why I had not received my groceries or even a sms stating the status of my order. It took about 20 minutes for dispatch to reach the driver. I was told this delivery issue was a problem with dispatch. Passing the buck and pointing the finger at another dept makes no sense since they are all a part of the Kroger dollar. If one looks bad, you all look bad. Especially when you start passing the buck. I was told they were going to put my order on the end of delivery which would be 11:00 PM to midnight. I told them to deliver in the morning. They cannot do that. The order would need to be canceled and reordered. My funds would be in authorization for about 3 days before it would be returned to my bank/debit card. The CSR is providing me with a $15 credit. This is a very ineffective process that Kroger has in place. It must meet their objectives, or this would not be happening to their customers waiting for grocery delivery. I need to rethink where I shop. I was just starting to order groceries at Amazon and was using a refund credit of $42 to purchase $37 in groceries. Amazon places a $57 hold on my credit card on file for this $37 worth of groceries being paid for with an Amazon gift card. The Amazon CSR told me the $57 hold was for my protection. Somebody, make this make sense.
Kroger does not honor it's online prices. It does not honor it's online coupons. The culture at Kroger is all about profit not community. I use to shop exclusively at Kroger and now I don't shop there at all.
NEGATIVE One Star Review - Kroger has great stores and a NIGHTMARISH pricing policy! They are scammy in their pricing policies. They turn grocery shopping into a CIRCUS. Games designed to trick you. This is not how to run a grocery store! The customers hate it, and the Kroger employees hate it, too. Why would any grocery shopper expose themselves to pricing tricks and scams? No one wins at Kroger. Everyone loses. Because of an insane and crooked "Marketing Director".
Your Stores and products are Great...Your Website is NOT!!! It's a frustrating Train Wreck!!! I stopped using Kroger for delivery because of it. I have coupons today that I wanted to use and thought maybe things has been updated and improved.NOT!!! I have a great idea...FIX IT!!!
I try and not go to this store due to how bad the customer service is. I stopped today to return some bottles. The 1st machine was broken and a family was using the machines in the middle. I went to the other end and started to return bottles. Of course it stopped saying it was full. An employee looked over at me and I pointed to the machine to indicate it stopped. He, in a very sarcastic tone and look said "I see it". He then went on with doing other things by the door and ignored me. I went to the service desk and that employee was on the phone with another employee. She reached out to get the slip thinking that is all I wanted and said I need something else as well. I explained what happened and she said we will have to look into it. If this was an isolated issue, I wouldn't have been as upset, but being in my 70s, I felt so disrespected, again, at this store. I reported it to the Executive office, but in the past, nothing seems to change at this store. Management seems to change often and the issues continue. I wrote back to the executive offices and said to just drop it as I doubt anything will change the way this store allows employees to be so disrespectful.
If I could I would not give any stars, very rude employees, managers do not call customers back when they have complaints, Will never shop at krogers again.
Not sure what happened to this place but the quality has really gone downhill. Produce section is consistently disappointing - wilted lettuce, overripe fruit, and nobody restocking. For a store this busy you'd expect better.
Self-checkout machines break down constantly and there's rarely anyone around to help fix them. The one staff member nearby was on their phone the whole time. Long lines, understaffed, and the parking lot is a whole other nightmare on weekends.
Prices keep going up but the experience keeps getting worse. Switched to Publix and haven't looked back.
Don't buy the big oranges. They are $8.99 a bag and they look delicious but they are all dry inside. That's a lot to pay for oranges anyway and then have them all dry inside is sad. They should have quality control there but obviously they don't. What a shame. 6/1/26
I bought some Kroger frozen bananas that were black when they thawed out. I bought some fresh grapes, and within 2 days, they had mold on them. Kroger's on Becthle Av. in Springfield, Ohio.
Placed a pick up order, hold for the amount was placed. On pick up I was again charged on my credit card for the amount of order. Now a week later, still have a double charge on my credit card for one order. Called the local store have to call the company. After going through a multitude of questions finally got a real person. But he couldn’t do anything to remove the extra charge. Sounds like fraud. Buyer beware. Will not be shopping with krogers again. Meijer’s will get my business.
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