The Kroger Co. (www.kroger.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
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Most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer service representatives, frustratingly long waiting lines, and noticeably rude employees who showed a complete lack of care toward shoppers. Shoppers also noted receiving poor quality merchandise, including spoiled or expired food items, damaged packaging, and unexpected items found in meals.
Some reviewers were happy with the genuinely helpful staff members, welcoming attitudes, and exceptionally pleasant interactions they frequently encountered at select store locations. Customers additionally mentioned that specific departments successfully maintained reasonable prices and consistently delivered satisfactory quality on several everyday grocery staples.
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Horrible. When ordering from Ralph's online you have to have a back up method so they can make sure they get paid. Anytime I order from the meat department, I always chat with the shopper to make sure the meat is good. Well this last time the instacart shopper decided to buy a bogo on the chicken however I only wanted chicken thighs and chicken breast and she decides to buy another pack of chicken thighs and chicken breast and tells me through the messages "I got a good deal for you on the chicken and I said okay" not knowing she did the bogo twice. well once everything was delivered Ralph's/Kroger decides to go charge my visa 2 days later. I called them up 5 times and they said, nope! No refund so i call Instacart and they are supposed to refund me. All these delivery apps need to train their drivers better or something because adding extra stuff to my cart is not cool when I get charged without me knowing. Then these drivers cry about tips, well how can I tip you when you doing extra stuff that I don't need!!! Tired of it already!!!
I bought some Fischer's bologna from Kroger on 5/15/26, The expiration date was in July, I made a sandwich on 5/23/26. After eating it I went to put the rest in a baggie, that's when I found green on the bottom. I tried to throw up but couldn't. Contacted Kroger, They told me to contact Fischer's. I found on social media that Kroger has problems with meat handling. I am 64 and disabled , I just hope I don't get sick, I put the rest in the freezer in case I do get sick for my attorney.
I've shopped at Kroger, literally for decades and I've never really had any problems with them or their merchandise. But recently, I purchased an order online for pickup and got a message that the transaction hadn't been completed and so I placed the order again. When I got the message that the order hadn't been completed the second time I realized that I should check my debit card and sure enough, my debit card had been charged twice for the order. I contacted the local store and was told they were having problems with their online ordering system and to try again in a couple of hours. I was finally able to place the order later but the 2 original charges weren't put back into my account. Ive called their 1 800 number and the store manager and no one has been the least bit helpful at all. To sum it up, I have been charged for $250 worth of groceries because their system was malfunctioning and no one can seem to figure out how to put that money back into my account. They said that it will go back onto my card sometime in the next 3 to 5 business days. With this being a holiday weekend , that means sometimes next week. Who can afford to lose that much money for over a week? I am thoroughly disgusted with them. They have inconvenienced me horribly, and with my debit card company telling me all they have to do is cancel the transaction, I find it hard to believe they can't fix this now. Worst customer service ever!
If I could give a zero for the consistent unacceptable conditions, I would. They are always understaffed and their employees definitely make clear that they hate their job. I am not that particular, but Kroger is one store that every time I walk out of it, I wish I never had to shop at it again. Thankfully, it is rare. it just amazes me how consistently bad they can be.
This new lower price thing they started is horrible. I shopped at Kroger for quality, but the quality and sizes of the products have gone down tremendously. For the quality, I might as well shop at Dollar General. I never thought I would say that Walmart is a better option but here we are..
If I could put a zero I would. The only reason I bother with krogers at all, is the boost and us bank card I have with them. There website is always on the blitz, they always have a issue with IT, like today, no text message if there was any substitution like at Walmarts, I wasted 20 minutes of my life today with a chat with Denise that DID NOT ANSWER ANY OF MY QUESTIONS??? Walmarts is the winner of the contest of online shopping
Asst store mgr Carolyn has great customer service along with her beautiful smile.
Today a young lady named Carolyn who is the assistant store manager walked up and introduced herself to me and my grandchildren. She made my day by just acknowledging me. The store manager never speak to anyone who shops at 230 Tom Hill Sr Blvd, Macon, Ga. 31210 location.
Her smile and her customer service is what got me to write this review.
She will be a great asset to this store. I know the associates will love her and her personality. She seems very professional and eager to grow the store. Again I am pleased to welcome assistant store mgr Carolyn to our community. Now with that being said, please tell your store manager he needs to develop better relationships with the customers and his team members who work at this location. A simple hello goes a long way but being a grinch doesn’t. This store manager walks past me all the time and he never speaks or look at you to see if you need any help. Good customer service goes a long way. It can make or break you. Thanks for listening. I am a shopper who shops all the time at this location and I see what I see.
I’m writing because I don’t want it to be just a little secret between me and Kroger. Kroger online ordering is incompetent, rude and non productive. I have had Kroger to deliver my food every week, YET, after being an hour late I get a call from Kroger telling me the driver does not know how to get to my house. I told him I’m next to Providence hospital. ANOTHER hour goes by. I call Kroger and am told he’ll be here in ‘2 hours’. Then I was told he’ll be here in 8 hours. Then I was told he was way across town and won’t be coming at all. I’ve had no food all day. I couldn’t take my medicine without the required food. And although I’m a boost member where as I pay $12.99 a month to get Kroger delivery, free, I now had to REorder with INSTRACART delivery for $10.00!!!!!
Then they did not send my cat fish or Salmon and never told me they were out of stock.
Bottom line, I spent the entire Mother’s Day working with a Kroger driver with no GPS (& should be checked for alcoholism), total incompetence, rudeness and unprofessionalism!!!
Be aware of ordering online with Kroger. You may get stuck with a driver who should be a bagger inside the store rather than a driver. Thx, Kroger, for ruining my entire Mother’s Day.
Krogers has the worst grocery store website of all grocery stores I have been contacting them fo rthree years, to date it is still down more than it is up They need ot use the money they are price gouging and fix their website I have left an dso has 6 family members and more are leaving
I love my Kroger. Have always shopped there. I shop at Brlt Line store in Addison Tx. KROGER, you need to train your people how to sack groceries. They put all the heavy things in one bag. I’ve had several back surgeries so it’s hard to shop. They do most of the lifting for me in the store, but I still have to carry it into my house.
Their delivery service has gone from good to absolutely horrible over the past 6 months. The produce used to be great. Now it is beyond sub par. They cancelled my order and never contact me. If you can get in touch with customer service, their answer is we can’t help with that. It’s horrible and I will never renew my subscription.
I MADE AN ORDER ON APRIL 4 TH 2026 FOR THE TOTAL AMOUNT OF 168. WHICH WAS ALLOCATED FROM MY BANK ACCOUNT, HOWEVER WHEN THE DELIVERY WAS MADE THE AMOUNT CHANGED TO 268.00 WITH NO ADDITIONAL PRODUCTS EXCEPT THE CHICKEN ORDER WAS DOUBLED. i CALLED THEM AND WAS TOLD THAT I WOULD BE REFUNDED. REMEMBER PRICES ARE ATTACHED FROM ORDER TO COMPLETION.
Used pick up for my order due to foot injury. Of the items I ordered 2 not in stock. Got on app for same store I ordered from and found in stock 2 similar items for flank steak in stock and 4 items for blueberries I also tried to order. Thought this pick up order would be a great idea for someone who is no mobile at the time but found it frustrating that they couldn’t find items to replace out of stock items or just didn’t bother to look for them. I’ve had neighbors and friends who have had issues with pick up items being out of stock but they also found similar items on app that could have been substituted. Don’t feel I will be using this service ever again. When I called customer service number for Kroger they really couldn’t answer my questions so why have a customer service number listed on app that doesn’t help. I was told to call the location I ordered from with long period of time when asking a question. Do better Kroger.
This company continues to go downhill. And I don't mean to gain momentum to get up to the top on the next hill. They offer saving, but it is built on a non-transparent system where they can easily take advantage of anyone not paying close attention to the end result of what they are actually paying for after the 'savings' are calculated well after you push the pay now button. Why would this be done like this? So they can keep that extra $1 you thought you were going to save, that they used to bait you to shop there, and if they pull this scam on 500,000 shoppers that week, well how much of a picture do you need to be painted? Krogers stores have attempted to scam me like this at least 12 times in the past one year.
The other downhill slide they are doing is that everything they put on sale now is overly high-processed garbage. Very rarely do they have more than one, or two if we are lucky that week, actually somewhat good-for-you whole food product. Like a bag of potatoes, or grapes that are good for 2 days after you buy them, or the steaks that they receive to their stores that are already packaged by a facility that pumps the meat full of water by hundreds of needles injecting it all at once. Sometimes their t-bones and rib-eyes have so much water in them you can put them right on big flaming charcoal piles with the flames directly touching them for 20 minutes straight, and they just sit there and sizzle and never come close to actually burning because of all the water pumped into them.
Fresh for everyone??? I can’t tell you how many times I’ve found old produce still on the shelves, moldy cheese that I myself have taken up to the checkout counter with not even a thank you. The bakery good are not fresh either. All of it should be put on the week old rack! With the elimination of the scanner law I have to continually check prices now. Even before it was eliminated I caught them over charging. Now it’s more often being theirs no longer a fine. The store is dirty and not well stocked. I never know what they will be out of. The seafood counter was taken out so my selection is limited to what ever they decide to put out. The digital deals now are few and far between. Just a bunch of whatever products. When there is a good deal on meat I have to get someone to get it out from the back. I can only conclude the employees are saving it for them selves. This has gone on for years at the algonac store. When I have the time I go to another store but out of my way. Some of the same experience but the stores are clean, stocked and have fresher produce
I was in the store looking for my name brand Applesauce. It was well a dollar more than Kroger. But Kroger looked like it had more cinnamon and cost effective. Decided to double down and try Kroger cinnamon applesauce. Well let’s just say that I found my new indulgence in Kroger! Cost less and taste just like name brand and maybe even a bit better 🤗. 48oz Love eating out of the Jar 🙊
This company can never get their sales and service practices right. They advertise one price on the shelf and charge another at checkout. They stock shelves all day and act like the customers are in their way. Customers do all the work then get to be audited by the lazy employees. And, Kroger is charging $10 for four sticks of butter, $20 for a container of laundry detergent; their meats and vegetables are horrible quality. This is a corporate grocer that only cares about their pharmacy revenue and their horrible digitization. And worse, they are leaving a few poorly trained part-time employees to deal with the wrath of their fed-up customers. This store has gone from bad to worse. Very sad demise.
The whole digital coupon experience is so confusing and hard to navigate. I usually will try to go almost anywhere other than Kroger because I loose out on the best deals. I feel like this is done intentionally at Kroger. It's very hard for me to save money there!
This is in reference to the Kroger store in Nora, are extremely expensive and and over priced!! especially now when things are getting more and more expensive. I always kind of thought that but then I went to Aldi‘s and what a difference. Our bill was a little over $100 for everything but I’m sure sure Sure that at Kroger would’ve been double. You always see commercials for Kroger saying about prices reduction . The price may be reduced after and only after they increase the price initially!!!
If there is anyone out there that wants to pay more make sure togo to Krog
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