Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
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Is Leaf Home Water Solutions legit?
Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality.
However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.
I contacted Leaf home water sol. , through an add on facebook.
I basically just wanted a quote on a water softener. I was contacted and we set up an appointment. The rep was Micky Martin .
I really wanted to cut to the chase and to my surprise . Micky started with a simple question. What was important for my needs. The conversation was pleasant and not high pressure. The options and pricing were short and to the point.
My wife came in late to the discussion and he politely covered what we discussed. We purchased a system and was set up for an install the next day.
Randy Marasco from Leaf Home Water Solutions to test our water. He demonstrated how much better our water would be with their product, and he was right! We felt well educated about the system and feel very happy that it has been installed. Randy made it easy by answering questions and making himself available should we have any questions/concerns in the future. Thanks Randy!
Reply from Leaf Home Water Solutions2026-08-04
We appreciate you taking the time to recommend Leaf Home Water Solutions.
Oleg our installer for our whole house water system showed professionalism in approaching solutions in a positive way. Oleg is organized and showed quality workmanship. Oleg also demonstrates excellent skills.
Thank you for sending your best to install our water system.
Reply from Leaf Home Water Solutions2026-08-04
Thank you for choosing Leaf Home Water Solutions for your home!
Be prepared for dissappointment if something goes wrong.
After over a year and a half of back and forth with this company, we unfortunately hit an impass.
My wife originally contacted them regarding hard water issues that we were having. Our town is on a well system and we have some sensitive appliances that needed protection, as well as a fresh bathroom remodel that we wanted to keep pristine.
Our sales person was nice enough. He met with my wife at first and then again over the phone with me. He recommended their STO system. After a week of deliberating and an offer for discount, we said 'yes'.
I was aware that they had different systems but was not aware enough to ask questions up front. For our part, we knew that we had hard water and they said they were the experts.
On the day of install, they apparently brought the wrong system and needed to reschedule for the following week. They returned on Monday and performed the installation. After the installation was complete, the tech walked me through some of the talking points. He let me know that the system they installed didn't need to regenerate like a traditional salt based system. At that point, I had a lot more questions and became curious about the technology. They scheduled a call for me to speak with one of their installation manager and engineers and on that call I was assured that what we received was actually far superior to a salt-based system. Unfortunately for us, it was not.
After a few months of the install, it became exceedingly apparent that the system wasn't helping us at all. The scale build up and mineral deposits were worse than ever. (We actually had a failing salt based softner before.) Our sales person had promised us a 30 day follow up and retest of our water to confirm the system was functioning as intended. That never happened. We called after about 90 days to get someone out. They did run a test and indicated that, while we still had very hard water, the system that was installed was working 'as intended'. Further discussion uncovered that what we had was a 'Conditioner' not a 'Softner'.
Upon further review, it turned out that our contract was actually written up for a Softner (STO) as opposed to a Conditioner (CTO). That's what we had in writing. This began a back and forth with the company that has lasted for over a year now. Ultimately, rather than simply replacing the system that they (mistakenly installed) with the correct item, they are now blaming us for 'changing our mind' and requesting the CTO. Again, I knew nothing about how these systems functioned and I certainly did not request anything different than what they had originally suggested.
In the end, the company has refused to make this right, although they have acknowledged that we never should have had a CTO installed and they do not have in writing that we requested a change.
Now I am faced with the prospect of replacing a $6000 system that hasn't worked for us with one that will.
Buyer be aware.
Reply from Leaf Home Water Solutions2026-07-30
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
1st was the salt water comming out of my faucets.water evaporating in the tank a the salt turning into a solid block (3 times). Yearly maintainance never happens.
My circuit breaker tripps (twice).
Called Monday for service. Called again Wednesday ,Still waiting for a call.
Reply from Leaf Home Water Solutions2026-08-04
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
Alejandro came and gave me all information explained the system how it works I did decide to get the system had it installed next day, good experience so far with all . Thank you
Reply from Leaf Home Water Solutions2026-07-30
Thank you for choosing Leaf Home Water Solutions for your home!
Leaf Home Water had positive reviews and that’s why I chose them over other companies. Initial call to Leaf Home Water to purchase system went well, I purchased a complete home system with all the options. Its been 7 months and the system is giving me error codes, I called customer service several times to have a technician come out to look at system and was told its supposed to let you know. It’s been two (2) months since I’ve called with no return call for service and they wont return my calls. I called the salesman who sold me the system who no longer works for the company, but, was gracious enough to put in a call to the installer who did the installation. The installer did call me back, I explained the situation and now the installer wont return or answer any of my calls. This is a major let down! I had Leaf Filter install my gutters and had great success with them and their customer service.
Reply from Leaf Home Water Solutions2026-08-04
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
I love my Leaf Home system. It helped my wife with her hair and skin issues. My water tastes amazing with the Tankless Reverse Osmosis. The service is great too. They have a very reliable system.
The sales representative contacted me via my preferred method. He arrived promptly at the scheduled time & was very amiable. He answered all my questions & there was no hard sell. He presented my options with the expected expense.
The installer was also prompt, & his work was careful & professional. After installation, he explained the system & was not rushed.
Reply from Leaf Home Water Solutions2026-07-28
We appreciate you taking the time to recommend Leaf Home Water Solutions.
Patrick was friendly and not distracted. He answered all questions.
Kevin our salesman was professional, not pushy and good at explaining.
I wish the company had set up a follow up time to retest our water. How can you sell a product that is supposed to improve your water and not offer a time within a few weeks to satisfy the customer that your unit is doing what we said it would. I am also in the dark on the optimal interval to backwash
Reply from Leaf Home Water Solutions2026-07-21
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Stuart FL has a great sales (Giovanni) and even better technician (Anthony) who are both Rock Stars. They are extremely knowledgeable and competent. They were prompt, professional and very thorough. Post installation instructions were documented and clear.
Reply from Leaf Home Water Solutions2026-07-21
Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.
This is for customer service. Absolutely awful to have a customer on hold for an hour and still not pick up. Makes me think I went with the wrong company.
Reply from Leaf Home Water Solutions2026-07-21
We always strive to deliver an experience that exceeds your expectations. Thank you for letting us know about this, Carol. Your feedback helps us do better.
Walter, from the Grand Rapids office of Leaf Home Water Solutions, just went out of his way to help me troubleshoot an issue I needed help with. I received a personal call, he walked me through exactly what I needed to know in a way I could understand and gave me a number to call first thing in the morning if I still had questions. I installed a great system recently and I’m so grateful that it also comes with great, personal customer service. Thanks, Walter. Thanks, Leaf Home Systems.
Reply from Leaf Home Water Solutions2026-07-17
Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.
Randy Marasco was very thorough in his explanation of the products and the installation. We are very pleased with our system as well as our agent Randy Marasco
Reply from Leaf Home Water Solutions2026-07-15
Our Leaf Home Water Solutions team loved working with you.
Poor customer service after the install.
Didn't finish the work as quoted.
Don't return calls.
Reply from Leaf Home Water Solutions2026-07-14
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 2-3 business days. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected].
The worst customer service I have ever encountered. I would not recommend this company. Find a company that values you. Treats you with respect and is willing to help. Sitting on hold for hours and having to deal with extremely rude CSRs (DARA) makes me wish I would have never went with this company. I guess I am old school and remember when business used to treat you with respect and be truthful. The salespeople make a bunch of promises then they never answer their phone again. BEWARE!!
Reply from Leaf Home Water Solutions2026-07-13
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Paid $6,000 3yrs ago. After about a month we didn’t think the system was working properly and had a small leak. We called and left a message for service and they never got back to us. We got the leak to stop so we just left it alone. First year service I paid in cash and didn’t get a receipt. Stupid on my part I know but when I called the second year for service they tried to say I had an outstanding balance and they couldn’t come out until I paid them. After refusing to pay again and giving a detailed discrimination of their service tech and his vehicle they eventually dropped it and came out.By the 3rd year service we had had some work done to our house where the plumber cut out a water line and showed us it was completely packed with rust and said our system isn’t working right. With things in our house constantly turning orange I knew the system couldn’t be working right but this company kept swearing it was and our water was good. I even use the rust salt in the system like I was told to do. So I call them out again they still say everything is fine we need to treat our well?? Treating the well may help but isn’t it the water filter system job to remove all the bad stuff out of the water from the well?? Anyway, they replaced all the filters for $250 said the system is good and left. A week later I notice water coming up through my kitchen floor. There is a leak from the new filters under the sink. I’ve called service now 3 days in a row. I’ve been on hold for over an hour each day. I’ve tried the “call back” feature 3 days ago still no call. I call sales and explain it’s an emergency. They messed up and now my kitchen floor is getting ruined and all they will do is send an email for a call back and put me back in the service call queue I’ve been trying to get through to for 3 days. This company is a joke!! Don’t get this system!!
Reply from Leaf Home Water Solutions2026-07-21
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
We are discontinuing our relationship with Leaf Home Water Solutions due to ongoing service failures and will be replacing our UV system with one that uses standard parts we can maintain ourselves.
Warning to Future Customers: Based on our experience, we strongly advise potential customers to carefully consider the long-term service and maintenance implications before purchasing from Leaf Home Water Solutions. The reliance on proprietary parts and inconsistent customer support can lead to significant frustration, delays, and unexpected costs.
Service Issues: We invested a significant amount of money in our Leaf Home Water Solutions system expecting dependable service to match the product. Instead, every year we’ve had to fight just to schedule routine maintenance. Our UV system requires a proprietary bulb and calibration chip that only Leaf Home can provide, leaving us with no practical alternative when service is needed.
Costs: We were finally able to get in touch with someone and were told it would cost $275 just to replace the UV bulb and stop the beeping, or $375 for the annual maintenance, which includes cleaning the system and replacing the applicable filters.
Installation Concerns: Under normal circumstances, I wouldn’t have a problem paying for routine maintenance. However, we’ve had concerns from the beginning that the system wasn’t installed or set up correctly, and despite multiple attempts to get someone back out, those concerns were never addressed. Because of that, I don’t feel it’s reasonable to charge us for annual service before ensuring the original installation and setup issues have been properly resolved.
At this point, we’ve decided to replace the UV system with one that uses standard replacement parts. We’re also purchasing our own carbon filters, sediment filters, and the other routine maintenance components so we can service the system ourselves instead of depending on a company that has repeatedly failed to provide the support we expected.
It’s unfortunate because the concept of the system is good, but customer service is just as important as the product itself. We can no longer recommend Leaf Home Water Solutions based on our experience.
Reply from Leaf Home Water Solutions2026-07-13
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
I wanted an estimate via email. I got spam calls multiple times a day instead. I will not be using this company and will choose someone else.
Reply from Leaf Home Water Solutions2026-07-13
Hi Julia! Our goal is to be your trusted one-stop-shop for all your home improvement needs! If you would still like to unsubscribe, you can visit us at https://pages.leafhomesolutions.com/LHS-Preference-Center.html.
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