Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
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Is Leaf Home Water Solutions legit?
Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality.
However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.
I would not recommend Leaf Home. We had them do a water test and they gave us a quote. 20% off if we signed today. Signed a letter then locked in the price, no increase in cost no matter what. They came to install, 3 hours late. After they had the system through the cabinets from the regrigerator (40 minutes into the 60 minute estimated project) they tell us it will be an extra $300 for electrical. Call the sales rep, no response. Work is completed and the extra is now $450. Call the company-they will split the difference and refund $200. It has been almost 2 months and 3 calls. Still no $200. Stay away from this company. They are not trustworthy
Reply from Leaf Home Water Solutions2026-06-15
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
Had whole house water softener system installed in my home for $3600 on 6/10/25. Attempts to set up my free service call have been to no avail. My first call to schedule, service to check the system was on 6/5/26. My contract CLEARLY states all service calls AFTER 1 year will be subject to service a charge.
Reply from Leaf Home Water Solutions2026-06-15
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
Randy Marasco did a good job explaining how the system would work .The demonstration he provided was both interesting and eye opening!!So far everything has been working well and we are enjoying great tasting water!!
Reply from Leaf Home Water Solutions2026-06-08
Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.
Impossible to Schedule Service, No Follow-Up, No Customer Support
First off, the water filter was extremely expensive and it is impossible to schedule service. I would not recommend this company to anyone.
I have been trying for the past two weeks to schedule my annual service appointment with Leaf Home Water Solutions, and the experience has been extremely frustrating.
My water filtration system is continuously displaying a warning message stating that I need to schedule an annual checkup because the water may not be safe. The unit also emits a loud, constant beeping sound that cannot be disabled until service is completed.
During these two weeks, I have called customer service every day. Most of the time I am placed on hold for long periods and no one answers. When I use the automated callback option, I often never receive a callback. On the occasions when someone does call me back, I am told that a manager or scheduling representative will contact me to arrange my annual checkup. Unfortunately, nobody ever follows through.
I have also emailed customer service multiple times and have never received a response. There is no option to schedule service online, which leaves customers dependent on a phone system that does not seem capable of scheduling appointments.
A representative told me that a manager would call me back, but after several days I received no call. When I contacted the company again, I was told a manager was not available and they "are not permitted to provide the manager's name, email address, or phone number".
At this point, I have spent countless hours trying to get a simple maintenance appointment scheduled while listening to a constant warning alarm from a system I paid good money for. The lack of communication, accountability, and customer support has been incredibly disappointing.
I hope Leaf Home Water Solutions improves its customer service and scheduling process, because my experience has been unacceptable.
Reply from Leaf Home Water Solutions2026-06-15
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
Our sales person, Rodger, and our installer, Patrick, were both wonderful! They knew their stuff! Patrick installed our under-sink system in less than 2 hours and was totally efficient, friendly and knowledgable about our new filter. Thank you, to Rodger, Patrick and the Leaf company!!!!
Very happy with our experience with Leaf Home Water Solutions. Dustin did a great job with the installation he was professional, knowledgeable, and left everything clean when he finished. The system looks great, and we’ve already noticed an improvement in our water quality. Highly recommend!
Sales department was good, but the service dept, not so good
The Leaf water system is very nice. They came out the very next day to install it. But now it is a year later and the water softener needs service because the water smells like rust and the system is suggesting a service. Have tried for over a week now to get someone to come out and fix it, but they have not returned my calls. They were quick to sell the unit, but the service is very lacking.
Reply from Leaf Home Water Solutions2026-06-02
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
Sales and installation is amazing, the sistem works, the big problem comes when yearly maintenance is neede, starting with customer service. Firts, there's no web page to schedule an appointment, on the phone they say it is, but good luck finding it, second: if you get an appointment, they don't tell you when is going to be done, and last: for some strange reason they don't give you a receipt, even if you call back to ask for one, they will come up with many excuses and at the end you have nothing. At the end, maintenance service is done but you have to go trough much mental pain and felling ignored, plus they're automated customer service is horrible, either by phone or web site. I'll say as soon as some one answers the phone customer service is great.
Reply from Leaf Home Water Solutions2026-05-26
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
The salesman came to tell me about the system and I decided to purchase it. He said he would be at the installation (he wasn't). The installer pulled his truck around to the back of my house and was just walking around without identifying himself (he never did). When I finally figured out what he was there to do, I told him to go ahead. He rarely communicated with me. He did ask me where I wanted the system to drain (which wasn't a need mentioned to me in the sales pitch) and he tried to explain what he needed to do. I guess he dug a french drain, but when the system drained the first time, it left a hole in my yard. I putting in the RO system, he unplugged my dishwasher unbeknownst to me. When I found out, I made a complaint when the company contacted me for a review. A man from the corporate office called me and assured me he would make it right. Then the installer called me and told me I just needed to get a splitter. I told him that he was the installer and that was part of what I hired his company to do. When he refused to do that, I said that I would talk to his superiors to get the problem resolved. They sent out a man who never identified himself (even though I introduced myself), who installed the splitter and then was very rude to me because I had talked to the corporate office (THEY called ME). Then he rushed out of my house, saying to call the salesman next time.
During this whole process, nobody from the company bothered to instruct me on how to use/monitor the system so I don't even know if it's running properly. The manual is no help--it's difficult to understand because I don't know the industry jargon. Now I have low water pressure in my house that I suspect is because of the installation of this water softener system. I have a plumber coming out to diagnose the problem. I have no faith in Leaf Home Water Solutions to provide me with any decent customer service.
Reply from Leaf Home Water Solutions2026-05-26
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected]
Brook was great and Brad went above and beyond to come up with a solution to resolve a difficult installation situation due to the home design. I am looking forward to my improved water quality.
Thank you!
Reply from Leaf Home Water Solutions2026-05-22
Thank you for choosing Leaf Home Water Solutions for your home!
We invested significantly in a Leaf Home Water Solutions system and have been failed at every level of service.
In the past week alone, we were stood up for three scheduled maintenance appointments — each requiring us to take time off work. No advance notice was given, and no accountability has been offered.
When we requested a water analysis, we received only a screenshot with no name, address, or property information attached. We have no way to verify the results reflect our home's water quality.
Rather than improving our water, the system has introduced problems we did not have before installation — including cloudiness, a sulfur odor, and severe hard water issues occurring regularly.
Although first-year maintenance visits are promoted as complimentary, scheduling them has proven nearly impossible in practice. Frontline customer service cannot answer basic questions, and we have waited over a week simply to speak with a manager.
We are a rural property with well water. Clean, reliable water is not a luxury — it is a necessity. This company took our money, made promises it has not kept, and left us with worse water quality than before.
We are actively seeking resolution and will update this review if the situation changes. At this time, we cannot recommend Leaf Home Water Solutions to any homeowner.
UPDATE — Issue Resolved
After escalating my concerns publicly, Leaf Home Water Solutions sent a manager to our home who worked through the problem directly. Our water now meets EPA standards and the issues I described in my original review have been corrected.
I am updating this review in the interest of fairness. My original complaints were accurate at the time of posting. The resolution required significant persistence on our part, but the company did ultimately make it right
Reply from Leaf Home Water Solutions2026-05-26
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
The representative that sold us the system (David Jurado) was an excellent presenter and demonstrate the different filtering systems. He was very professional, not pushy and answered all our questions.
The installation was very clean and effective. The installer (Mike Layne) was again friendly, professional and knew his job very well. We had difficulty finding the main water line from the city, as the previous owners of the house removed the main shut off valve from the side of the house. Mike was perseverant and finally located the water line after digging a couple of trenches (not his fault).
The initial experience with Randy sold us on a great system!
The initial experience with Randy Marasco presenting the Leaf Home Water Solutions was really great. We ended up buying the system and have been very happy with it. Today, Matt came over to change out the filters and check the ongoing quality of the system.
Super experience and we are glad we contacted Leaf Home Water Solutions.
Reply from Leaf Home Water Solutions2026-05-15
Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.
From salesman Mike to Installer Patrick, it was a seamless and informative process, in which now that my system was installed yesterday, I see drastic improvement
Reply from Leaf Home Water Solutions2026-05-11
We are pleased to hear you are noticing a difference in Leaf Home Water Solutions providing your home with higher quality water.
In August 2025, I purchased a whole-home water filtration system from the company referenced above for $10,000. At the time of sale, I was expressly assured that the system would remove chlorine, chemicals, and contaminants from my water supply and provide clean, balanced water suitable for household use.
Since installation, the system has failed to perform as represented. The unit has not functioned properly at any point, displaying repeated error codes and failing to deliver treated water. As a result, my family and I have experienced adverse effects, including dry skin, rashes, and severely dry hair.
Additionally, I was forced to replace a three-year-old water heater that deteriorated due to internal corrosion, which I believe was caused or accelerated by the malfunctioning system. I was also promised a three-month follow-up service, which was never provided.
Despite multiple attempts to resolve this matter directly with the company—including contacting sales representatives, management, and requesting escalation to ownership—I have not received any meaningful assistance. My concerns were dismissed, and I was repeatedly redirected without resolution.
To substantiate my concerns, I obtained independent third-party water testing. The results showed:
* Extremely high chlorine levels
* Elevated levels of chemicals and contaminants
* Highly acidic water with a pH of approximately 5
These findings indicate that the system is not functioning as promised and may have been misrepresented at the time of sale.
I am seeking the following resolution:
* A full refund of $10,000
* Removal of the system from my home at no cost to me
I respectfully request that your office investigate this matter and assist in facilitating a resolution. I am prepared to provide supporting documentation, including water test results, invoices, and correspondence.
Thank you for your time and attention to this matter.
Reply from Leaf Home Water Solutions2026-05-11
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
I bought a whole house water filtration system and a filtration system for my well based irrigation system for $8480.00. My house water is sourced from city water and the water is hard and causing staining of my showers and reduced flow in my pipes. The whole house system is doing fine. The filtration system installed on my irrigation system is not doing what it was promised to do as I was assured by the sales person that the filtration system could filter the water at a flow of 15 gallons per minute and take the iron out of the water. The Leaf water system cannot do either and causes my well pump to cycle until it overheats and shut down. The filtered water from the irrigation system continues to stain my driveway, house and trees with rust. More frustrating is that I cannot leave my irrigation system to just run as I have to reset it when the pump overheats and be woken up by the noise of a cycling pump in the middle of the night when it finally cools off and starts running again. To add insult to injury the manager of the Leaf Water Solutions berates and blames me for attaching the filtration system to an irrigation system while on a call from his tech that is doing a one year maintenance service appointment. I didn't propose the solution of using the filtration system on the irrigation system nor did I install it on the irrigation system. Leaf Home Water Solutions proposed, sold and installed the systems on my house and on the irrigation system with a promise that it would work. I was sold a lie and swindled out of $4,000 for a filtration system that will not work. I am going to report this to the Better Business Bureau and let folks know about this outfit and how crooked they are.
Reply from Leaf Home Water Solutions2026-05-08
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected]
Consumer Complaint: Leaf Home Water Systems
I’m sharing this review as a consumer warning. Based on my experience, Leaf Home Water Systems made aggressive follow-up calls that felt excessive and difficult to stop.
On Tuesday, April 28, I completed the company’s online form expecting an instant online quote. Instead, after submitting my contact information, I began receiving repeated sales calls.
Timeline of Calls from Leaf Home Water Systems
After submitting my information on Tuesday, April 28, I began receiving numerous calls from Leaf Home Water Systems, often from different phone numbers. The calls started the next day and continued for several days.
Wednesday, April 29
10:17 AM 855-793-4224
10:27 AM 814-900-6243
2:28 PM 814-900-6484
6:29 PM 814-900-7318
Thursday, April 30
8:19 AM 814-400-5375
12:19 PM 814-400-5376
4:19 PM 855-793-4977
Friday, May 1
8:49 AM 814-900-6238
Saturday, May 2
8:47 AM 814-647-1836
The volume of calls and the use of multiple phone numbers made it hard to avoid the outreach. I request that Leaf Home Water Systems stop calling and remove my phone number from its contact lists.
Reply from Leaf Home Water Solutions2026-05-05
Hello - To adjust your communication preferences, please email us at [email protected] with your name and phone number, along with “Please Add to DNC List” in the subject line so that we may help you directly.
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