Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
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Is Leaf Home Water Solutions legit?
Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality.
However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.
My under sink RO system was installed only late yesterday so no opinion about the water quality, yet. Sales Rep, Jay, was very pleasant & knowledgeable. Installer Andrew was the best possible. He was efficient, detailed, highly personable & congenial. I see some bad experiences with customers on here with no resolve. That should not be & always leaves me bittersweet. The company should go to the end of the earth to remedy every issue. Anything less is unacceptable. Only a relatively small volume of water is produced before the tank needs to refill itself for about an hour, plus the flow of water is quite slow. That said, anything good is worth waiting for. I like that Leaf manufactures their own machinery in the USA. Installers and service staff are sub-contractors versus sales reps. They are responsible to Leaf but not Leaf corporate paid staff.
Reply from Leaf Home Water Solutions2026-05-05
Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!
Shawn was professional, efficient, courteous and very knowledgeable about the products he installed. He explained everything we needed to know and answered any questions we had. Our water feels and tastes so much better. This has been a very good experience and we look forward to many years with these proven products.
Reply from Leaf Home Water Solutions2026-05-05
Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.
they sold a thousand gal whole house RO
system that only produces 300 gals a day lied about it refuse to fix it Trust these people they send out a teck who can not communicate does not speak english sits in hi van and plays on his phone leaves and its out of water in 6 hrs
Reply from Leaf Home Water Solutions2026-04-24
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Justin had made our 1st service outstanding. Easy to work with and knowledgeable about our system.
Our initial installation was also a professional job A+
Reply from Leaf Home Water Solutions2026-04-16
Thank you for choosing Leaf Home Water Solutions for your home!
Unfortunately it was bad experience for us.
They charged us way too much.
Not right practice to do business
Their only goal to sell their products for high
Reply from Leaf Home Water Solutions2026-04-14
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
I ordered a SIMTO system and it was installed within 3 days. I appreciate the quick turnaround. Ron was the service tech that did the installation. He was professional and personable.
Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will be bringing legal action.
Reply from Leaf Home Water Solutions2026-04-10
Thank you for bringing this to our attention. It looks like our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at [email protected]
We paid $3,100 for a water filtration that was guaranteed to remove Rotten Egg smell. When it didn't work, they made our life a nightmare with multiple dead ends and no shows
We paid $3,100 for a water filtration system after being guaranteed it would eliminate the strong sulfur (“rotten egg”) smell in our water. It did not work—at all.
We spent months dealing with multiple representatives, getting conflicting information, constant “escalations,” and little to no follow-up. The smell never improved. We eventually had to spend nearly $2,000 of our own money to fix the issue ourselves, which confirmed the problem was the water—not our equipment—and that their system had no real impact.
On top of that, we experienced missed appointments, being ignored, and long stretches with no communication. When we pushed for accountability, the company refused to take responsibility and blamed “pre-existing systems,” even after we replaced major components and proved otherwise.
Very disappointing experience from start to finish. Strong promises, zero results, and no accountability.
Reply from Leaf Home Water Solutions2026-04-07
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Patrick was incredible and very polite. He was so positive through a very long day and answered all of our questions and ensured we were happy with the result and ensured he did everything to make us happy prior to departing.
Reply from Leaf Home Water Solutions2026-04-08
Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.
Randy Marasco was great to work with. He was able to get out to the house and test our well water quickly and stayed on top of finding a solution that would work best for us with the different test level needs. Once we had the solution he had the installation scheduled quickly and followed up to make sure everything went as planned.
Reply from Leaf Home Water Solutions2026-04-02
You and your home deserve cleaner, safer water. Our team loved making this a reality!
The representatives explained everything and gave us a good price. Patrick, the installer, did a clean job in under two hours.
Reply from Leaf Home Water Solutions2026-03-31
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected].
Job number IND27081. I tried to give him a 5 star rating but not tech savvy so iam writing it here. He was very courteous worked very hard cleaned up mess would recommend this young man to anyone.
From learning about the product through the installation process everything was stress free. The only downside is I may end up with a higher monthly water bill. I found it very difficult to get out of my shower the first time because of the way the water felt on my body. 🙂
Reply from Leaf Home Water Solutions2026-03-30
Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!
I’ve had this system 1 year… customer service has no clue about the system, maintenance people don’t show up within the window they say they will. I would NOT recommend leaf filter water to anyone… if they ask me about this company, i will definitely tell them to steer clear … over the winter the system froze twice… had to go out with a hair dryer and get the thing going again… my in ground water sprinklers wont work anymore.. not enough pressure… worked fine before installing this system… I’ve had enough!… never again… will contact BBB as well
This whole winter, the system, of course, did not work. I will be paying for years on a system that does not work most of the time. As I have written before, they send someone to fix the issue, they say it's up and working, and the salt never empties. Maybe in a newer house it does, but in our old home, it always shuts down. I wish I could get a refund. We buy water to cook and drink, and have filters on our showers. Waste of money.
Reply from Leaf Home Water Solutions2026-03-27
1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please email [email protected]
Some delay due to size of water line. Leaf found a solution and eventually was able to install.
Victor was skilled in splicing into our 1 1/4 inch copper water line. Was accommodating on placement and did a very neat job.
24 hours in to treated water. So far everything is working as expected.
Reply from Leaf Home Water Solutions2026-03-25
We are happy to hear that our team lived up to and exceeded your expectations!
I contacted LeafHome to address a hard water issue in my home. On St. Patrick’s Day, Dean from LeafHome arrived on time, was friendly, and never pressured me to buy a system. He tested my water, confirmed the hardness issue, and designed an affordable, effective solution that was installed two days later. Dean was professional, knowledgeable, and courteous throughout the process. After just two days, I can already feel and taste a noticeable improvement in my water quality.
Reply from Leaf Home Water Solutions2026-03-24
Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.
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