Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
Written by the business, not verified by us.Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality. However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.Alex Carrazlo the installer of the system was prompt and very courteous. He removed the old salt system and installed the new two container system in 90 minutes. The entire process couldn't have been better.
Where do I even start? When the sales representative came out to give me an estimate, we agreed on exactly where the new system would be installed. I was also told they would help remove my old system. However, when the plumber arrived for installation, he said they do not remove old systems and that I would need to help him. It turned into a complete mess. On top of that, the system couldn’t be installed where I originally wanted because the brine chemicals couldn’t be moved at the time. We didn’t want to risk getting hurt, so the installation was delayed. It then took another 3–4 months for them to return and reinstall the system in the proper location — after I personally handled removing the brine myself. When they finally came back, they failed to properly reset and regenerate the system. Now my water smells like sulfur with a strong rotten egg odor. The smell is throughout my entire house. My sinks, tubs, and toilets are stained and damaged, and my dishwasher has been ruined because the system was not started correctly. After waiting another two months, they came back to regenerate it, but now I’m being told it could take 7–15 days — possibly up to 20 days — for the sulfur smell to leave my home. The lack of communication, delays, poor installation, and customer service have been extremely frustrating. I would not recommend this company. My experience has been disappointing from start to finish.
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Very friendly people, quick, efficient. Ross Cathie, and Dan Davis Customer #WSTLO2241
We appreciate you taking the time to recommend Leaf Home Water Solutions.
We bought our system back in 2023. We had high chlorine and very hard water. My wife was having issues with her hair and skin. My son was having eczema flair ups. Once we had our system installed, their issues resolved and we now have clean water to drink and bathe in. We have had our annual service done every year and it is working great. Leaf Home stands behind their products and services.
I just had a Leaf Home water softener installed by Leaf Home Water Solutions, and I couldn’t be happier with the experience, from the initial free consultation, to finish. I was bracing myself for a long evening of construction, but Bobby K. was so efficient that he had the entire system hooked up and running in just over an hour. It’s rare to find that combination of speed and high-quality craftsmanship. He kept the workspace clean, explained everything clearly on what to do if I were to ever lose power; Nothing! Because it will turn itself back on! How much Crushed Salt I need to add and how often. He also explained that my particular system will clean itself every 14 days. I only need to add some salt every so often. If you’re looking for a hassle-free experience, I highly recommend this team.
We are pleased to hear you are noticing a difference in Leaf Home Water Solutions providing your home with higher quality water.
My installer Wyatt from the Indiana office was incredible. He drove 4 hours to install my system do to a schedule mishap in my local market. His work was incredible… clean organized water lines and drainage lines. I’m talking a real professional job well done. A complete gentleman to top it off! He then turn back around to drive 4 hours home to complete 2 more jobs the following day.
Ray and Daniel Davis were consummate professionals. Very knowledgeable of the products and installation was a breeze.
You and your home deserve cleaner, safer water. Our team loved making this a reality!
In several occasions that I requested a technical service and the the technician Miguel Morales visited my home he was very courteous, respectful, professional, friendly and knowledgably. When he returned in subsequent visits he never failed to tackle the problem heads-on while explaining to me what the problem was. How to avoid future problems and to not hesitate to call Customer Service when the situation was needed. I would recommend technician Miguel Morales to anyone under contract with Leaf Home water Solutions. He is one of the best I have dealt with.
We are happy to hear that our team lived up to and exceeded your expectations!
The whole process was easy and seamless. Fast professional service. The installation by PATRICK was floorless! The sales representative, KEITH, was friendly, knowledgeable and very accommodating. I recommend LEAF HOME WATER SOLTIONS.
Salesman was great. Alex the installer was very informative. He cleaned up after he was done. He was very professional.
Thank you for choosing Leaf Home Water Solutions for your home!
The install was pretty good. The tech who did the install was a nice guy, he cleaned up his mess, gave me a few pointers, but when he was about to leave he revealed to me there was an issue with the controllers. Said it wasn’t a big deal and somebody would come from Leaf/distributor to have a look at a program or programming issue, it would be taken care of, and that they would call me to set up a time. They being leaf or maybe a distributor for leaf, not sure. The install tech was a contractor with leaf or the distributor, again not sure about that. I waited a couple days and never received a call from them. The system quit working and so I called them. They sent their own tech to have a look. He was pretty young but seemed to know what he was talking about. He went under the house to see the units and came back out after a few minutes and told me the issue was resolved and the softener/filter system was working fine. He left but his fix only lasted about a day and a half and it quit working again. I did this two more times with them but had to call them each time. There was no follow up from them. A system that cost what I was going to pay should come with some follow-up. It was expensive for what I got. I should probably mention also that when the sales rep came out to test my water and sell me a system I remember thinking this guy is just like a car salesman. Turned out that’s what he did before taking a sales job with this company. He would give a price and I would refuse it, he would say let me call my manager just like at a car dealership, no kidding. This happened atleast 4 or 5 times. To get a price that I could deal with he had stripped off several options to drop the price so in reality I didn’t really get a better price. I traded system features for dollars is all. I was still gonna pay more than I wanted but I was thinking about service . I wanted good service because I traveled a lot for work and didn’t want to worry about that. Anyway, their tech came by a couple times and both times he said it was fine and running when he left. It’s basically never worked for more than a few days. I quit calling them becasue they wouldn’t respond or if they did respond they would tell me a tech would be out. He would call before coming. He never called. I finally told them I wasn’t making payments on somethin that wasn’t working properly from day one. They said hey would place a lein on my house if I didn’t pay. I haven’t paid a dime on it and it hasn’t worked since the tech left the last time. A $7500 paper weight is what I got. It has never worked and they never really tried to make me happy or even attempt to find the real issue. The installer said it was program or programming related but the techs that came out never spent more then 5 minutes under the house to fix the system. Not once. Each time it was quick and they were gone. No mentioning of any program or programming issues even though I relaid to them what the installer told me. It was a terrible experience for me, my well is still the same as it was before they installed this system under my house, and there’s a finance company out there that wants to get paid. I have never recieved another call from them to try and make things right. They didn’t care, they really didn’t. I never had a conversation with anyone from there that seemed to care that I was sold a system that didn’t work. Not one time. All I got from them was what they said when they said a tech was coming. No “ I’m terribly sorry your having issues”, or “sorry to hear that, we’ll get someone out there right away to get your system up and running”, none of that, No apologies or niceties. We will send a tech and he will call before he comes out” is what I got. The whole thing was a mistake and I wish I had never called them. I should have purchased a system from Amazon that does the same things for 1/3 the price and installed it myself. I am a tech by the way. I am in industrial maintenance now but was in a traveling technician position for many years working on and installing automated machinery across Canada, the US and down through South and Central America. So I know how to fix somethjng when it’s not working but this system never worked from the start and I wasn’t about to fix it myself because of the price I was gojng to pay for it and just on shear principle. Their system, their responsibility to make sure it’s working and the customer is happy. They fell far short of that. I don’t recommend doing business with them or any entity associated with them. I’ve read reviews that were good and some that were bad. To me it’s not worth the risk. I don’t want to worry about which one I’m gonna get. Who does? Steer clear is probably best. I would not do business with them again. Date of experience was about 2 years ago so it’s been more than a year. I want to keep this in front of people so it’s not an issue for someone else. Thanks.
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Our Tech was Mike B., he arrived early and he was very knowledgeable of the system. He walked my husband through step-by-step what he did. Very Nice Guy.
Great job on the install highly recommended Tyler did a great job
The company you are dealing very expensive, also they expect you know everything, about it , also give you 3 days to know if you want it or not , should be 30 days trials , for this price we are paying for , . I wouldn't recommend this company, somebody was very rude, when I tried to cancel this contract,
We always strive to deliver an experience that exceeds your expectations. Thank you for letting us know about this, Linda. Your feedback helps us do better.
They lie cheat and steal you blind The day after installation they would not take my phone calls and scheduled service never showed or called. I now owe over $9000 for a system that does nothing for my water and they took a water boss softener that was installed prior to Leaf.I've had other plumbers that all say the system is doing nothing to improve my water. We have not been able to use our dishwasher which was working perfect befor Leaf Water Solutions installation. My wife and I are sick over the whole experience. We are in Carlisle PA
I had an appointment in Florida for a water softening system. The salesman came out and tested our water and said that it was moderately hard (6.8 hardness). He convinced us that the Salt Free System would lower our hardness, we would not have calcium buildup in our pipes, as well as purify our water, and I wouldn't have to worry about adding salt to the system. I ended up buying a very expensive system that didn't reduce hardness. We have good water from our city water service. LHWS could not quantify how much safer his purification system was our existing water service. If you are worried about water purity and have city water buy a REVERSE OSMOSIS SYSTEM.
Sales rep was on time. He explain ed everything in great detail. They were able to get to me the next day for installation. The installer was nice and polite. He cleaned up after himself and it only took a few hours start To finish
Luciana was professional and friendly and did a timely and informative job
Shawn Powers was the service technician visited for our water conditioner and reverse osmosis water purifier installation. He was very friendly, informative, and treated us with the utmost respect. Extremely polite and made me feel comfortable throughout the entire service process. It was an exceptional service. Remained calm, professional, and after service we had a demonstration about all the fittings, valves and what are the things to replace yearly. Best Person, I ever met. Thanks Shawn!
King Williams the sales rep. and Ethan Wilson the installer were both extremely professional and did a great job! I asked alot of questions and they helped me understand all the answers. King not only sold me a system but really made a difference in making sure the process was seemless. Ethan made sure I understood everything he would do to complete the installation. He made sure I was satisfied with the options he presented. Once they installed everything Ethan walked me through how everything works and showed me how all the levers work and how much salt to keep in the tank. They both left their contact information. I also appreciate the warranty and service for future maintenance and inspection. I am really looking forward to my new system and the savings from not having to buy bottled water, saving stress and strain on my appliances and plumbing. Everyone was on time for the appointments. I would truly recommend Leaf Home Water Solutions!
Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!
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