Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
Written by the business, not verified by us.Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality. However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.Let me just start off by saying terrific! Right from the salesman, Michael, which explained everything about the product the water he was very knowledgeable and cleared to understand. That as the installation came, which was quick our install a pool was exceptional not only kind understanding and a terrific mechanic. He knew how to do it all… to summon up very pleased
We scheduled a tech to come out because the water started to smell again really badly. They said they couldn’t get anyone out until our 1 year mark. We asked if they could put in an escalation due to it smelling awful. That never happened so we ended up having to wait another month for someone to come out. The original technician who was set to come never showed up so they had to schedule another, they didn’t show up either finally a third showed up over a week later. The guy tells us nothing is wrong we just need to add more salt. We added more salt and it still smells and the iron is turning all our showers and toilets yellow again. I have also asked for a supervisor 3 times to call me and still no call has been made. They also wanted to charge us over $100 for the service call but why should we pay anything when the problem isn’t fixed and it took three try’s to get someone to actually show up! Terrible customer service. Wish we went with a different company! — Update: 4th attempt at getting a supervisor. Again, another agent tells me they have no way to contact a supervisor directly and that a ticket has to be put in but once they do then a supervisor should reach out before end of business day. Still yet again, no call back from a supervisor. All calls go unanswered. Water still stinks and is staining my showers, appliances and my small child and family have to bathe in this. Even after this review all we get is the same automated message on Google with no resolution. All good reviews are about installation but once it’s installed and something goes wrong, don’t expect a call back.
Thank you for your feedback. We request that you contact us at [email protected] or 800-749-4566 if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
⭐⭐⭐⭐⭐ Leaf Home Water Solutions – Buffalo, NY I had a great experience with Leaf Home Water Solutions here in Buffalo. From start to finish, the process was smooth, professional, and pressure-free. The team took the time to explain everything clearly, answered all my questions, and made sure the solution actually fit my home’s needs instead of pushing something unnecessary. You can tell they care about quality and customer satisfaction. The installation was clean and efficient, and the difference in water quality was noticeable right away. It’s refreshing to work with a company that stands behind its product and treats customers with respect. Highly recommend Leaf Home Water Solutions to anyone looking to improve their home’s water quality.
Leaf Home Water Solutions stands behind the integrity of every one of our products. Happy we exceeded your expectations.
I have installed this leaf home water solution and it is a horrible product which gives a hard time its not working and I barely had it, I have to keep calling the company but I’m not getting a response don’t ever purchase this product
Thank you for your feedback. We request that you contact us at [email protected] or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
I purchased a LeafFilter Home Water Solutions water softener on 12/7/24, and it has already failed twice due to clogging. This is unacceptable. My previous water softener worked for 10 years without a single issue, having repeated breakdowns within months, is beyond frustrating. A brand-new, premium-priced system should not clog repeatedly, especially when the old system on the same water supply never did. If you are considering this system, be aware that reliability has been a serious issue for me. I deeply regret this purchase.
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
The presentation of the water solutions was extremely professional and easy to understand. All aspects of the install and operation of system was explained as to understand easily. We had to reschedule the install date and the response was quick and accommodating. Randy Marasco was friendly and professional during the entire experience. He is a valuable asset to your company. Jaun was timely and courteous and made sure I was was aware of all the steps and system design within the install for the system I purchased.
Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!
Your system is flooding my basement leaking everywhere Your installation was so incompetent it’s now flooding my basement. We will have another plumber come out to fix it as clearly you all are incompetent now with the three visits. As we said we are waiting for the entirely new replaced system to be installed and verified before paying you a dime. We will take no response as you forfeiting any claim to a payment from us for providing a broken system that has never worked. Now a new part of the system is leaking so bad it’s filling this bucket every 8 hours!
1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please email [email protected]
Professionalism, people skills, knowledge, patience and great job well done. Thanks to Danny S.
From Tricia the sales representative to Sean, SWOENOY the service technician, the experience was flawless. The information was easy to understand, and the installation was swift. Both parties were very knowledgeable, experienced and pleasant. I would highly recommend leaf home water solutions.
One of the home improvement projects I've had on my radar was a water softener/filtration system. I live in an area with very hard water and I had looked at self-installation options. I did have a previous experience with Leaf (gutters) and decided to have them test and go over my options. I do not regret that decision, and in both cases I feel that I received expert service from consultation through installation. Everything is customized to accommodate not only the water issues, but also home needs and usage. The installation itself went beyond expectations, and Mike was very knowledgeable, detailed yet quick. The area we needed to install was pretty small and he factored that in to preserve as much space as possible. I couldn't be more pleased and would highly recommend.
Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!
From our sales rep Angie to the installer Dan we had a great experience! Both were very knowledgeable and sincere regarding the value of the water system. Highly recommend!!! WSTL02155
Installation was good. However at the annual service, the technician ruined all my shrubs. According to my landscaper my plants were destroyed by chemicals used to clean system. My problem is I keep on calling and each time I am told damage control advisor will be calling. Meanwhile HOA wants plants replaced which cost 300 +
Thank you for your feedback. We request that you contact us at [email protected] or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Installation was great but after the 2nd year every time the system did a backwash, I would have to run almost 200 gallons of water through my faucets to clear the salt. It would be like trying to drink a glass of ocean water. I called for service and told the service tech about what was happening and he said he would take care of it. He changed the filter and the UV light bulb, went through the computer head and told me everything was good. NOT!!!!!! Still after every backwash cycle I had salt water that I had to flush from the system. I didc0nnected the Leaf Water Solutions brine tank and the two cylinder water softeners and installed a filtration system
Thank you for your feedback. We request that you contact us at [email protected] or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Pete made a great presentation. He arrived right on time. I would recommend Leaf’s products. The product line seems well thought out, and I like the fact that it’s made in the USA.
They came out to test my water, were very knowledgeable, and made everything simple. The company does not subcontract either, which is why I decided to get the entire home filtration system with Leaf. Now my family and home are fully protected. Lesf came out the same day to install. I highly recommend going with a company that has been in business for over 20 years!
Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!
Paul Rummel of Goutmet Kitchens did the installation and it was quick, clean and efficient. he asnwered all questions and showed how to utilize the system.
We are thrilled to see the positive feedback. Thank you for choosing LeafFilter.
My water is worse than when we started. My main issue was black specks showing up in the washer. This was supposed to be fixed by the $7k system. It was not. My water also now has a film and bad taste. None of these issues are being addressed by the company. They just don't call back. The water conditioner does nothing good, and they want $1800 to replace it with a softener which I can get at Lowes for $699 installed. The salesman used us old folks and we fell for it. Beware.
Thank you for your feedback. We request that you contact us at [email protected] or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Good friendly salesman Good installation. But poor on communicating when he would be here. Softwater is great for everything but drinking. But the installer assured me that with the new technology I didn’t need to have a water line without the soft water for drinking because the water would taste the same. IT DOESNT! And my coffee tastes worse. It tastes slightly soap/chlorine(?). so now I will have to run a bypass line.
randy marasco was very knowledgeable and pleasant to deal with, as were the installers the following day. not sure of exact date below.
200 reviews matching
Leaf Home Stair Lift
Waterdrop
Safrax
US Water Systems Inc
Cyclopure
APEC Water Systems
Kinetico Water Systems
Muddy Mat®