Professionally Installed Water Treatment Options Learn More The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible. As the leader in home water filtration, all installations are tailored to specific water needs. Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions. We look forward to earning your business, call our team of experts today for a free home water test!
Written by the business, not verified by us.
Is Leaf Home Water Solutions legit?
Leaf Home Water Solutions (www.leafhomewatersolutions.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the installers and sales staff for being extremely professional, knowledgeable, and polite throughout the entire setup process. People are very happy with how well the new systems perform, noticing a clear and immediate improvement in their water taste and quality.
However, some customers also noted frustrating issues regarding post-installation service and long-term maintenance support. Consumers experienced difficulties reaching customer service teams, dealing with long wait times, or dealing with scheduled appointments that were simply missed. A few people also mentioned technical problems like unexpected leaks or a lack of proper follow-up after the initial visit.
Auto-generated from all reviews of this business. For reference only.
The salesman was untrue in reference the electrician cost. Not to get into great detail but I was standing with the electrical subcontract when he was talking to the salesman. I had to pay out of pocket 625.00.
Another incident was with the installation of my Reverse Osmosis system. I told that I had new quartz being installed the following week so they agreed to come back to install my RO system
When the time came they never replied back to me to complete the project so I had to call a plumber 550.00 to complete the project. I will continue to hit all social media platforms to make sure that this doesn't happen to others.
BEWARE¡!!!!!!
Reply from Leaf Home Water Solutions2026-07-13
Thanks for taking the time to leave a review. Your satisfaction is especially important to us. Please contact us at 888-320-5497 to share any additional details we can take into consideration.
The worst company. They don't stand behind their products. Very expensive, my water is worse after installing Leaf Filter.They also edit their reviews. 🤥
Reply from Leaf Home Water Solutions2026-07-01
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
Entire company is a scam - They will take your money and run!
My Grandmother (80 years old) purchased a Leaf system with a water softener at her house in DeBary, Florida about2 years ago - from a Leaf salesmen. She is on well water and wanted a system that had a warranty that would remove iron from her water. The system she purchased has a 7-year warranty on equipment.
It's been two years - the system has never worked well - now it's ruining my grandmother’s house.
In March of 2026 she started seeing more iron staining in her house than ever before; her clothes were getting ruined and her sinks and bathtub were rust-stained. She asked me to call Leaf on her behalf about 4 months ago because she couldn't get help herself and was worried about drinking the water in her house.
I had to call Leaf weekly to get a response from the company. They sent out six different technicians, none of whom could determine what the problem was. After three months of her showering at my aunt's house and buying bottled water, I asked Leaf to remove the system and refund her money so we can buy her a system that will handle the iron in her well water.
In June, I finally reached the regional manager, Jason. I had to spend 40 minutes on the phone begging Jason to submit the refund request to corporate because he was refusing to send it. After he finally agreed to send the request, I got a call from a different manager named Cody who told me that nothing was wrong with the system so there is no reason for a refund.
Jason yelled at me and swore at me, Cody hung-up on me. I stay calm, I don't yell and I don’t swear at them but getting any help once Leaf has your money is like pulling teeth.
Cody offered to send an expert from Leaf out to the house on June 25, 2026, to test the water going into my grandmother's home. The result is 1.9ppm total iron which is SIX TIMES higher than the EPA recommended level of 0.3ppm. The pH of the treated water is 6.3 which is enough to corrode the copper in the plumbing of her house.
LEAF IS A SCAM.
Reply from Leaf Home Water Solutions2026-06-29
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Getting the Leaf Water Filtration System was no problem at all. Once I requested them to come check the water we had a system installed within two weeks. Calling for the annual service that is required to keep the warranty valid has been unsuccessful. I have left my number 5 times for someone to call me back. I did get a call back from Liz but she isn't able to schedule service appointments. She told me that someone should call me back by 6pm that night. Guess what....no phone call. I told her that I would just service it myself and her response was that if I did that, it would void the warranty. I asked what should I do and her response was if I dont here from someone by 6 then call back again the next day. Save yourself sone time from aggravation and stress and go with a different filtration system. It may cost a little more but atleast you will get someone to service it for without going through what I have went through. DOdiscount?
UPDATE 6/2626...Finally got a call.back from the scheduling department and have an appointment for July 8. Hopefully, it will get serviced!
Reply from Leaf Home Water Solutions2026-06-25
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Do not support this company. They do not allow you to change your own filters and they raise prices often enough to drive you insane. For the cost of service I was able to replace all proprietary components with new affordable good name brand trusted equipment and filters. They sell a high price system( read all reviews on quality) but my biggest thing is ripping people off on servicing the filters and equipment. Please don’t get stuck with this system. Especially if you want to use your own handyman or do it your self.
Reply from Leaf Home Water Solutions2026-06-25
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
$125 “service call” - just a look to see if it was there
The salesperson made it sound like ongoing maintenance was included and that they would schedule proactively. That is not the case. They do “require” to come out once a year but they charge $125 to literally look at the unit and make sure of what, I don’t know, I guess that it is still there. They do not touch it for two years but maybe on the third year they will check it. Perhaps if the unit worked well that would maybe be ok (but not really, who are we kidding, no one wants to pay that much for someone to just look at something) but it’s a pos. Stay away, especially if you’re in the Phoenix area. It will not do what you want it to.
Reply from Leaf Home Water Solutions2026-06-24
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Installation has been a bumpy road. first the RO tank leaked and damaged my cabinet floor. Have yet to receive money for the fix. Still no water to my fridge ice maker after several attempts to make it work.. Overall i expected better.
Reply from Leaf Home Water Solutions2026-06-25
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
The installer "Serafin" greeted me with a smile. He started and finished the job in a timely manner. He answered all my questions about the valve cutoffs. He labeled the valves to make it easy to understand. He cleaned up everything before leaving. It was a neat and professional job.
Reply from Leaf Home Water Solutions2026-06-22
Our Leaf Home Water Solutions team loved working with you.
Disappointing product, overpriced, and the worst customer service. Shop elsewhere.
If I could leave 0 stars I would. I was sold on a "whole home water filtration system". The product was presented to me to both soften my water and clean my water of nasty chemicals. The salesperson first told me the system would cost me over $9,000. After explaining to him that there were comparable systems online for a fraction of the price, he called his supervisor and they offered me a one-time deal at $4,785, nearly half the price. Although it was more than I wanted to spend, the system sounded like it would do everything I wanted. That was not the case. They promised a post-installation water test. Getting them to do this took months, not to mention, hours on the phone. They told me on multiple occasions that I needed to pay them $200+ to do this. Finally, it got done. The technician who came out to test the water was nice. However, he couldn't believe the results of my water. He mentioned that the only way he'd recommend drinking water from my house was to get a reverse-osmosis system installed. A few months later, the drain hose failed and flooded my downstairs on 2 separate occasions. Again, getting them to fix the hose was like pulling teeth. They were unresponsive and hard to work with. The flooding damaged my downstairs walls, trim, flooring, furniture and more. A lot of which I had to throw out. I replaced the walls and trim myself. Being that I did not have any receipts for the work that I did myself, they denied any sort of refund. I requested they install an RO system free of charge to right their wrongs. They instead offered me the RO system at a "discounted" price of $950. Since I have sent them a demand letter, they gave me a better offer of $500. I rejected their offer. I am now getting approached by a few different insurance carriers to come review the damage and open a claim. It is all a headache. They are unwilling to right their wrongs. They have now forced my hand to submit a complaint to the AG and eventually the small claims court.
I would strongly recommend pursuing a different supplier if you are in the market for anything involving your home water. This company is dishonest, unresponsive and a pain to work with.
Reply from Leaf Home Water Solutions2026-06-22
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Good product, incompetent employees. We have had our system for 3 +years. The first year of service we discovered the product was hooked backwards for the entire first year, so dangerous. The first yeartech discovered and corrected the problem, but dropped the unit on our tile floor and broke a tile. The second year another tech came and pulled the unit from the wall and left giant holes in the drywall and it had to be moved over and more holes drilled. We’ve asked to buy parts to have our professional water/plumber service it but were told no and dismissed. So we shall see how it goes this year.
So since I can’t respond to the owners comment, I will say that we have reached out as stated in my original comment. Nothing was done, and they were rude and offer no help at all, customer service is horrible.
Reply from Leaf Home Water Solutions2026-06-19
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
If there is negative star I would give this company minus 5 star. Very poor post installation support. They promised to check the system after installation but no one came and when I called they want service charge.
Reply from Leaf Home Water Solutions2026-06-18
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
I am disappointed with the installation of my water filtration system, specifically the drain line setup. After noticing that the drain tube was routed outside my garage and discharges onto my driveway and lawn, I contacted the salesperson who sold me the system. He transferred me to the installation manager, Jeff.
I explained my concerns to Jeff and informed him that I was not satisfied with the drain line draining outside onto my property. He stated that this installation was considered normal and that nothing could be done because I had already signed the completion paperwork.
I then contacted customer service and explained the same situation. I was informed that there would be a $125 service charge for a technician to return, even though the issue was identified only 2–3 days after the installation.
My concerns are that the open drain tube may allow insects to enter the line and potentially reach the system. Additionally, during colder weather, outside air could travel through the drain line and into the equipment. As a first-time owner of this type of water treatment system, I trusted that the installation would be completed properly. I left for work expecting a professional installation and returned to find a drain line routed in a manner that I believe is unacceptable.
At no point during the sales process was it explained that the drain line would be discharged onto my driveway or lawn rather than being connected to an appropriate drain or sewer connection. Considering the significant investment made in this system, this installation does not reflect the quality or professionalism I expected. and someone put in there thank you for your kind words we before this review came out
Reply from Leaf Home Water Solutions2026-06-22
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.
Don't do it!!! We have had this in our house hold for a year. My only word of advice. We have this in our household and it has been nothing but problems. The water is now salty and not drinkable. We have an osmosis water system and can't even drink the water. Our sink is stained with white spots and so are my bottles items in my shower. They come out and adjust the water system, each technician says something different. I REPEAT DO NOT BUY!
Reply from Leaf Home Water Solutions2026-06-22
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
The water filter was outrageously overpriced, and the complete inability to obtain service makes this company one I strongly urge everyone to avoid.
For the past two weeks, I have been trying—without success—to schedule my required annual service appointment with Leaf Home Water Solutions. The experience has been infuriating and absolutely unacceptable. My water filtration system has been displaying a constant warning that the water may not be safe, along with a nonstop beeping alarm that cannot be silenced until service is completed. This is a system I paid a significant amount of money for, and yet I cannot get the company to perform even the most basic maintenance.
I have called customer service every single day for two weeks. Most calls go unanswered after long hold times. When I select the callback option, I often receive no callback at all. On the rare occasions someone does call me back, I am told a manager or scheduling representative will follow up. No one ever does. I have emailed multiple times and have never received a response. There is no online scheduling option, leaving customers entirely dependent on a phone system that clearly does not work.
I have now wasted countless hours trying to schedule a simple maintenance appointment while enduring a nonstop alarm from a system that is supposed to protect my water quality. The lack of communication, responsibility, and basic customer support from Leaf Home Water Solutions is beyond disappointing—it is negligent.
Based on my experience, I strongly discourage anyone from using this company. Their customer service is dysfunctional, their communication is nonexistent, and their follow‑through is completely unreliable. I would not trust them with something as important as water safety.
Reply from Leaf Home Water Solutions2026-06-19
We hope to learn more about your experience. Please do not hesitate to call 888-320-5497, so we can work together to find a solution.
Horrible service after install and poor quality system
This is a very expensive system. I don't mind paying for quality. But this system and the service after install is HORRIBLE. We have had nothing but problems with this system since install. And reaching anyone for service is nearly impossible. You will stay on hold for 30 minutes or more to try to reach service. Then they make an appointment and never show. I would NOT recommend this company or system.
Reply from Leaf Home Water Solutions2026-06-19
Please know that we are here for you and us want to help. Please contact us at [email protected] or 888-320-5497 at your earliest convenience.
The installer, Patrick, was great. Told me when he would arrive and was punctual. He discussed what he was going to do and was thorough in his work. Very nice installation, neat and easy to follow instructions. I had an issue with the drainage pit that was needed, and the company is in the process of making it right.
Pricing was competitive and the service technician (Bret) was excellent! Bret communicated before arriving, explained what he was going to do, gave updates along the way, very professional and went out of his way to do the installation so we had no problems. He was one of the best technicians I’ve ever encountered!
If there is a minus review marks then it would have been great to this Leaf home water solutions kind of business scammers. I have been calling them since 10days for my Annual Maintenance, none are responding. They just put me on a hold for more than 1/2hour and just sat that their team will be calling back in 24 hours but till date I have never received a return call. First thing they have sent an irresponsible employee to setup the water system who dint do the setup properly due to which my entire underneath the sink was flooded and spoiled. After a year they came back and said that they are going to pay only 4800 where as to remove the granite itself will cost me more labour. I even left it to God that these people are liars and have looters. Now for my annual filter replacement they are not even responding. I have paid them for all at once. I think they are used to scam people like us. Really do not get LEAF HOME WATER SOLUTIONS installed they are the worst.
Reply from Leaf Home Water Solutions2026-06-15
1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please email [email protected]
Leaf Home Stair Lift
Waterdrop
Safrax
US Water Systems Inc
Cyclopure
APEC Water Systems
Kinetico Water Systems
Muddy Mat®