Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.
Lookagain (www.lookagain.co.uk) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and the smooth, easy experience of navigating the website. Many people also note that items are great value for money, look stylish, and arrive safely right on time. Shoppers often mention finding a wonderful choice of clothes and products that match their exact expectations perfectly. However, some reviewers were not happy with delivery delays, missing items, and problems caused by the external courier service. A few people also mentioned encountering unhelpful support operators and experiencing frustrating billing issues for goods not received. Some consumers additionally pointed out that dealing with faulty products can be challenging.
Auto-generated from all reviews of this business. For reference only.I've always had great service from Look Again. Their products are made of quality materials. I've loved everything I've had from them. If I've had a problem their customer service have been very helpful and quickly resolved the issue. Will definitely buy from them again.
I have been a customer of Lookagain for a few years and I have to say, I didn’t use my account that often due to the delivery costs. But I probably purchased on my account a couple of times a year. I recently received a discount offer code and purchased a dress, when ordering I entered the discount code which it accepted and displayed me the cost with the discount off. Only when I received my statement, no sign of the discount. I contacted customer service to be told firstly I hadn’t used the code the I was told my dress wasn’t eligible for the discount. No where on the discount offer letter did it states any brands not eligible. I asked why had their system taken the discount off when originally ordering & it was just repeated to me my dress wasn’t eligible….I was getting no where. I paid the full balance 4 weeks ago and today tried closing my account to be told I have to wait another month as my account is in approval as a minus balance as they haven’t tied up the payment to my order yet……I give up. Shocking way to deal with customers. You really need to think again Lookagain!
The selection of clothing available to purchase are very good. I regularly buy new outfits from lookagain and the prices are competitive. I recently bought a new dress that was in the sale, and should have been £70 more expensive.
Love my purchase and that I don’t get charged delivery
Great clothes and shoe's . Helpful customer service kind and supportive
I enjoy the range of goods but always order through freemans as they don’t charge delivery fees I was originally with Empire Stores 38 years and stayed with look again when they took over
Always prompt service, great selection
I've shopped with look again over the years and they have well made good value products
I have been with look again for many year’s and l found it good value for money l am very happy thankyou
Been a member of Lookagain since the 90s, as used to give commision but gradually stopped that, and used to sell great cloths that fit as to sizes that couldn't find in shops, gradually started to get rid of great designs and brands as I stopped buying for a while to nearly a year with only 1 order, but now not ordered anything for another year because there's nothing I like or don't want, they want to close anyones account down because of fraud if not used for a year nearly, but others companies don't do this, I think it because they are not getting any profit or sale, and why buy something you don't want or like, They need to take a closer look to why people don't buy like they used to, because of price as to style and brands they sell, it's there loss if I don't want to buy anything,
Beware ,I have been scammed and someone else has bought goods under my name , they told me to get a crime number and send them the information but unfortunately Royal Mail can’t deliver letters to this address The address on their letter head is 2 Nunnery Square, Sheffield S2 5Dd doesn’t work
Wrong item was delivered. Was like pulling teeth trying to get it collected and correct item delivered. Originally ordered for next day delivery, still no sign of it on day 5.
Orders go astray or take a long time to arrive. Worse still if anything goes wrong you will get no help from customer service, the people they employ are useless.
Great choice, quick delivery, value for money
DO NOT TRUST THIS COMPANY. Not a trustworthy company, I bought an electrical product from them, it lasted only a few weeks but they refused to do anything about it.
Arranged a return via having to ring the customer service line. Quite a lot of miscommunication and would rather do it via online app like other companies online. Also difficulty obtaining a returns label. Tried 3 times to be emailed one for return. No email.
I have been with lookagen for many years always good value for the money and al ways very helpful if you should need to speak to them fantastic customer service and support thank you lookagen
Love my beautiful shoes that were.
I do like look again and freemans, you can get good offers though normal prices are over the top, a good range od products as well
My family and I like the goods that we buy from look again and the customer service that we get these days is excellent.
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