Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
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Is Magaljewelry legit?
Magaljewelry (www.magaljewelry.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the stunning jewelry, noting that the pieces are wonderfully delicate and crafted with exceptional quality. Many people also appreciate the fast shipping and the lovely packaging that makes opening orders feel special. Shopping online is described as smooth, and orders generally arrive in a timely manner.
However, some people mentioned experiencing frustrating communication and prolonged shipping delays. Consumers noted that customer support responses often felt automated rather than helpful when issues arose. Additionally, a few reviewers were disappointed because certain items began to unravel shortly after wear.
Auto-generated from all reviews of this business. For reference only.
Because I have a metal allergy I bought a string-of-love
I have a metal allergy, so I don't wear a lot of jewelry. I found this little website that sold a single diamond on a string (string-of-love bracelets) and ordered one on a whim. I LOVED it. I could finally wear jewelry that didn't irritate or scar my skin. Eleven string-of-love bracelets (In various colors and styles) and 2 gemstone bracelets later, they are still the only jewelry that I wear. I have even bought a matching birthstone bracelet for my eldest sister in the five or six years since I first discovered them.
Their customer service is amazing! I have had to get two or three bracelets repaired. One of which broke as the thread frayed, and I know at least one other that I wanted a different color string for. They are always responsive and willing to help however they can. I love this company and their incredibly meaningful line of jewelry.
D
Deanna · 1 review · Experienced 2025-04-05 ·
★★★★★
Every single piece of jewelry was great…
Every single piece of jewelry was great quality!
A
Alice Cahan · 1 review · Experienced 2025-07-02 ·
★★★★★
Easy to order and timely delivery
Easy to order and timely delivery. It was a gorgeous gift for my daughter. Really great value and quality.
I ordered 3 of the mini me necklaces - one for me, one for my sister-in-law, and one for my mother. On top of them taking over a month to arrive, my necklace was not correct. I ordered a rose vermeil chain, 3 rose vermeil boy charms, and one rose vermeil paw. Upon further inspection, I have a SILVER chain, 2 SILVER boy charms, a SILVER paw, and one rose vermeil boy charm. I contacted customer service with pictures included, and all they would respond is “rest assured we sent you the correct rose vermeil necklace.” Obviously not!! Now, when I got the necklace, I was so excited after waiting almost a whole month for it to arrive that I didn’t inspect it. It was about a week later when I noticed it wasn’t right. Unless the rose vermeil is so poor quality that all except one charm would fade within a week, my order is not correct, and they are not offering any help with fixing it. Even if, somehow, they sent me the right one and it has faded to silver already, the website states it has a 2 year warranty - and after a week of wear, my rose vermeil is already faded to silver. I am beyond frustrated at the lack of care in resolving this situation. If they don’t offer a way to fix it, I will be returning it. I absolutely would not recommend this company or their poor quality products.
Reply from Magaljewelry2025-08-16
Dear H.C.,
Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us, and we are truly sorry for the frustration caused.
We want to clarify that rose vermeil jewelry can be sensitive to exposure to water, lotions, perfumes, and other solutions, which may affect the color over time. However, since this happened so quickly, we completely understand your concern and want to make sure it’s resolved properly.
Please send us an email with your order details and photos at [email protected], and our team will be happy to look into this closely and assist you with a solution under our warranty policy.
We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again!
Sincerely,
Magal Team
I spoke with Lea multiple times. I made a mistake on a bracelet that was a very special gift. She made it possible for me to make a change before production started. She was helpful, polite, and kind. I have ordered from Magal multiple times. Their jewelry is amazing and the customer service is unmatched. A great experience all the way around.
Love this piece so much I’ve worn it daily since it arrived! It reminds me of a piece my mother day and it’s so nostalgic to have it for my own family!
I love my necklace! I honestly didn’t know what to expect when I ordered it and when it arrived the first thing I noticed was the packaging which honestly is better than some of the big brands that I have received over the years. I was super excited to open it and the necklace didn’t disappoint. I’ve been wearing it everyday since and not only is it delicate, but it’s withstood the gym and the shower :) I am in love!!
This company has been truly amazing. I have bought 7 bracelets and 2 necklaces and each one is perfect. The quality of the diamonds is great and they are perfect gifts to show how much you care! I will continue to purchase from this company and highly recommend them.
Very fashionable and cute jewelry; I love it! I don’t have to worry about putting it on and taking it off. I keep it on while showering and doing everything!
The watermelon gemstone necklace is so…dainty and perfect for layering
The watermelon gemstone necklace is so cute! It looks just like it does online. My only criticism would be the time my order seemed to be ready to ship and when it left the warehouse. There seemed to be some lag time there. Once it was shipped it arrived promptly.
The item came timely and was as lovely as pictured on the site. I have bought a few things from Magal and have yet to be disappointed. Packaging was great and ordering is easy! You will love whatever you purchase.
Do not trust their “2 year warranty” that they promote. I purchased a bracelet from Magal Jewelry and followed all of the care instructions carefully. Despite that, it completely fell apart in less than a month. For a company that advertises a two-year warranty, I expected much better quality and support.
When I reached out, they told me I’d have to pay $35 to have it restrung even though it was clearly a quality issue, not wear and tear. On top of that, customer service was incredibly slow to respond and ultimately offered no real help. They also couldn’t clearly explain their so-called warranty policy, which feels misleading at best.
Overall, I’m really disappointed in both the product and the experience. I won’t be purchasing from them again. With numerous companies making the same product, I would search for a company with better quality jewelry and one that holds up to their warranty standards that they promote.
Reply from Magaljewelry2025-08-07
Dear Jaimie, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at [email protected] and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team
My husband‘s granny is obsessed with her necklace that she got 20 years ago of her grandkids birthstone people and when I saw this, I knew I needed to get her my kids a.k.a. her great grandkids to Wear as well it is absolutely beautiful and perfect and she was so excited
This is my second Magal purchase. I had my first bracelet for YEARS. I meant to send it in for a restring but I misplaced it’s I jumped on the chance to get a new one when there was a sale. It’s my favorite piece ever.
I still have not received my items. Customer service was quick in responding to my inquiry but the processing and shipping is taking so long
Reply from Magaljewelry2025-08-06
Dear Maria,
We’re deeply sorry to hear that you haven’t yet received your order! At Magal, we always strive to fulfill each order within the promised time frame, and it’s highly unlikely that your order has been skipped or not shipped out.
We’d really like to take a closer look at your case to understand what’s causing the delay. Could you please share your order details with us at [email protected]? Our team is ready to assist you and provide the latest updates.
Thank you for your patience—we truly appreciate it.
Sincerely,
The Magal Team
I really do love what I bought, but over the course of the year, one beaded (of many I bought) necklace began to break down. I messaged several times, to no avail. Finally, I received a message, to send it back: They wanted my tracking number, 35 dollar restringing fee, etc. Jewelry is for a lifetime, and so should be repairs. Other companies I have dealt with send a label via email, no matter the time frame and fix for free. That is the right way to go, but I have no control over policy. Now, they cannot find the necklace, as I sent it regular mail. The return process was not respectful. It should be Magal’s highest honor and pleasure to provide a label and complimentary repairs for their customers and products.
Reply from Magaljewelry2025-08-04
Dear Customer, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at [email protected] and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team
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