Magaljewelry

Dear DP, We're truly sorry to hear about what happened with your Magal purchase. At Magal, we care deeply about your experience — both before and after delivery — and your satisfaction is incredibly important to us. Our pieces are crafted using the highest quality materials, so this seems to be an unfortunate exception. Kindly email us your order details at [email protected], and we’ll be sure to review your concern promptly and work toward a fair resolution. Just a note regarding repair fees: as outlined in our policy, “Products reported as defective or damaged more than 14 days after delivery may be subject to repair or service fees. We strongly encourage customers to inspect their orders upon receipt.” We look forward to assisting you. Sincerely, The Magal Team

Dear Joann, We're truly sorry to hear that you found the birthstone charm smaller than expected. At Magal, we deeply value your feedback—it helps us grow and improve. While we strive to maintain full transparency by clearly listing the size, dimensions, and other details on each product page, we understand how expectations can still differ. This is certainly not the standard we aim to uphold, and we’re here to make things right. Please email us at [email protected] with your order details so we can personally assist you clear any confusion you may have. Sincerely, The Magal Team

Dear S.M, Let us begin by sincerely apologizing for the experience you've had. At Magal, we always strive to provide an honorable and positive experience for every customer, and we’re truly sorry we fell short in your case. Our 14-day policy is in place to address any manufacturing defects identified shortly after delivery. Beyond that timeframe, wear and tear may require a paid service to restore the piece—this is likely why our team quoted a restringing fee. That said, your feedback is valid and important to us, and we take it seriously. We’d love the opportunity to make things right and regain your trust. Please email us your order details at [email protected], and we’ll do our best to assist you. Sincerely, The Magal Team

Dear Jazmine, We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your experience. This is certainly not the standard we aim to deliver at Magal. We understand how frustrating it must have been to wait so long for your order, only to feel let down by the product. While we do our best to ensure our images and descriptions accurately reflect each piece, we understand that expectations may vary. Additionally, our rings are crafted using fine materials that are intentionally delicate, but they should absolutely not be bending easily—we’ll be happy to look into this further for you. Please email us your order details at [email protected] so we can personally assist you and do our best to make things right. Sincerely, The Magal Team

Dear Oscar, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at [email protected] and we’ll be happy to assist you with your concerns. Sincerely, Magal Team

Dear Faith, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at [email protected] so we can proactively help you with the latest updates? Sincerely, Magal Team