Magaljewelry

Dear Adriana, We're truly sorry to learn that your experience with your recent Magal purchase hasn't met your expectations. At Magal, transparency is at the core of our values, and we strive to ensure that all policies are clearly outlined on our website. Our policies are easily accessible on our policy pages. To address your concerns and provide personalized assistance, we kindly ask you to share your order details with me at [email protected] Your feedback is invaluable to us, and we're committed to making things right for you. Thank you for bringing this matter to our attention. Sincerely, Magal Team

Dear Georgette, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at [email protected] and we’ll be happy to assist you with your concerns. Sincerely, Magal Team

Dear Madison, We're deeply sorry to hear that your Magal jewelry has been tarnished. Your satisfaction and confidence are essential to us. We can assure you of the quality of our products and this has been a rather unfortunate incident. Apologies that your Magal jewelry did not match your expectations. We remain at your disposal to make this right for you. We request you to continue contacting our team at [email protected] and we'll make sure you receive the correct item. Sincerely, Magal Team

Hi Patricia, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At Magal, customer satisfaction means a great deal to us. While our policy allows for product issues to be reported within 14 days of delivery, we understand that gifts—especially for meaningful occasions like Mother’s Day—are often purchased in advance. With that in mind, and in the spirit of providing the best possible Magal experience, we were happy to offer you a complimentary repair, even though your request was received outside the standard timeframe. Our goal is always to go above and beyond where we can, and we hope this gesture reflects that commitment. Our team has reached out to you directly, and we look forward to resolving this to your full satisfaction. Thank you again for bringing this to our attention. Warm regards, The Magal Team

Dear Jane, We’re truly sorry to hear about your experience and understand how frustrating it must be not to have received your order as expected. We want to clarify that Shipping Protection is offered during the purchase of every order to safeguard against incidents like this. (screenshots shared of the shipping protection offered). It covers loss, theft, or damage during transit. While it is optional, it is clearly available during the order process. Unfortunately, as you noted, this was not selected at the time of purchase. You’ve acknowledged that DHL delivered the package, and we also provided you with a photo of the personalized bracelet—proof that your custom order was fulfilled and dispatched as promised. It’s deeply unfortunate that the delivery was mishandled by the courier and that the package appears to have been stolen after being left unsecured. While we empathize with your situation, Magal has completed its part of the process: crafting your personalized piece and ensuring it was delivered by the appointed courier. We strongly recommend selecting Shipping Protection in the future to help protect against rare but possible delivery issues such as this. Kind regards, Magal Team

Dear Kiera, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at [email protected] and we’ll be happy to assist you with your concerns. Sincerely, Magal Team