mail.com, a leading brand among international email providers, offers you secure and reliable email service. Saving you time and hassle with your digital everyday conversations is our main priority. Therefore we constantly work on improving our services, while keeping a big focus on our users' privacy. Our innovative, easy-to-use email features will make your life a whole lot easier. Whether for business purposes or private use - with a choice of more than 200 unique domains you will surely find your perfect email address.For more information and to create a free email account today, visit our homepage at www.mail.com. Please don't hesitate to contact our customer service with any questions or concerns at https://service.mail.com/shareFeedback.html.
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Is mail.com legit?
mail.com (www.mail.com) has a 1.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently face sudden account lockouts without any advance warning and struggle to reach customer support. People note that automated chatbots and online contact forms are completely unhelpful when trying to resolve urgent and frustrating login issues.
Some reviewers were happy with past experiences, noting the email provider used to be reliable and very easy to set up. Others mentioned that the platform was quite functional, offering good features and a superior service before recent updates. A few users also pointed out that basic features worked exceptionally well for standard free accounts previously.
Auto-generated from all reviews of this business. For reference only.
Mail.com is terrible. I kept trying to log into my account and it kept sending me verification codes through the phone. I would enter the code manually and it kept telling me the code was wrong. Well ultimately it ends up locking me out. I've emailed them multiple times now even answered questions they asked me to answer in order to unlock this account when it shouldn't have been locked to begin with. I can't believe they charge for services. I am so happy I didn't sign up for the paid one because I nearly did. I have important emails I need to review in this account and they will not let me get in. They won't even acknowledge me now I can't rate them higher than a one when I can't get into the account. I wasn't even entering the wrong password. They just wanted verification because I hadn't logged in for a long time but less than 6 months. I last logged in in October 2025. When doing a job interview. They offered me that job in January 2026 but they had to call me because I stopped receiving notifications for mail.com. Again, I tried to log into mail.com and it kept sending me verifications that it wouldn't accept. I even tried logging in on different browsers. Do not pay for their services. They are not going to help you. I feel so blessed. I did not sign up and pay because I was looking for a good email service but this is not the one.
Support is AI based with no physical intervention.
My wife and I have used mail.com for many years, but before Christmas my wife's email was blocked and she could not send or receive email. On her behalf I contacted support and was sent a questionnare which after filling in would result in email being unblocked. This was filled in and sent to them and the response was exactly the same as before with the same details being asked. This happened a further four times with no success, so my wife has had to choose a new provider. Customer support at mail.com would appear to be AI based, with no physical intervention, so do not consider opening an account with them
Nope, you can’t delete your account. You can’t enable 2FA. The only good thing about MAIL.COM is the “@mail.com” domain. Don’t fall for it, it’s nothing more than cosmetic.
Like other users, suddenly and without notice unable to send or receive mail. Ongoing since Dec 23rd, support is either non-existent or irrelevant. Their last reply (after several ignored emails) asked me if I had been messing with MX records.
It's a shame, because I had this account for many years, but now I have to switch.
Won’t let me login to my account I’ve had for years, I’ve not changed my password I’m suddenly logged out and apparently my password is incorrect. I’ve tried to reset and had no response, I’d stay away in future.
If I could give no stars I would... All good when working OK.. Wait until things go wrong! So called support team is a joke... Unresponsive... trying to retrieve a password is never going to happen.. Im going to have to change my email address which is not going to be easy as it's my business email address.
Thanks for nothing!!!
Mail.com has an ongoing issue with incoming emails not being delivered since 12/23/2025 I can’t receive any incoming emails. I’m a premium acct holder I called and I was given no ETA and no reason as to the issue. This is not due to my end I have done nothing no changes etc. My business relies on my emails being received and this is a disaster. They need to fix this immediately!
Please don’t use this service. Entire domain offline
Since the 23rd, the “usa.com” domain they offer on their site has been completely offline. Anyone with this email domain can no longer send or receive emails. Unfortunately I made the mistake of trusting mail.com as my main email provider. Despite paying for premium support, it doesn’t exist. They can’t help you. This isn’t a case of “my account was wrongly suspended” this is literally an entire domain of emails being rendered useless. Look at their twitter, countless people have the same problem as me. If this isn’t fixed, I will have to call every account I’ve made with this email and beg them to change it. Please, save yourself and don’t use this service
Server down for over 48 hours. Customer Service is a joke. No estimate when service will return. Started looking for a new provider. BEWARE of MAIL.COM
I can’t do anything because of the “Oops, something went wrong!” error. This is a really terrible service.
I tried to set up 2FA for account security, but the same error occurred more than five times, making it impossible to do anything. I waited about a month and tried again, but I still couldn’t do anything. I no longer trust this service and find it completely useless, so I tried to delete my account, but the same error prevented me from doing that as well.
No matter what, AVOID mail.com AT ALL COSTS.
Blocked my free email registration without warning!
Without prior warning, I set up my desired email address, which is a configuration of my real name. They demanded my phone number, which they got (with country code, etc...), my date of birth, then immediately I got a message telling me that they suspected I was in a country that doesn't allow me to obtain a free email, by using a VPN. My own online banking doesn't ever question my VPN, and it functions perfectly around my VPN! So, I switched off my VPN, removed all of my browser security, and tried again, completing the process, this time. Now, they told me that my account was blocked due to 'irregular activity', and to contact customer support. So I tried to do just that, to see a message telling me that if my account was blocked at registration, then it could not be unblocked! Further checking, I discovered that the company is in the U.S. Typical inconsiderate, rude, and arrogant American bullshit!
I made a new email address. I didn't start using it immediately, then when I did a couple of weeks later, it was blocked for "unusual activity".
When I emailed them to unblock it, they replied saying it was permanently blocked and that was it, they could do nothing more to help.
It was blocked for "unusual activity". There had been no activity.
Hopeless.
They refuse to delete accounts. When I asked to close mine, they said they would only "block" it and that the timeline for actual deletion is "uncertain." They also demand the exact date you created your account just to process the request, which nobody remembers. This service traps your data and likely violates EU privacy laws. Avoid at all costs.
I've been a Mail.com customer for many years without any problems, but over the last few weeks the service has become so slow it is frustrating to use. When I tried to find out why I discovered the search facility in the 'Help' section of their website finds no results, no matter what you ask it. My previously high opinion of the company has been tarnished.
Worst platform ever, DO NOT USE mail.com. We create emails for a purpose. They can block you anytime they like without providing you any valid explanations or working with you to solve the problem. All your important emails will never be accessible again!
Locked out for suspicious activity, No explanation of what that activity is. Since the account was only couple or months old I cannot even guess what the security problem is. No contact or answers to my questions on my second email account by another provider. Waste of my time and effort. Lost all of my contacts.
Mail.com is fine SO LONG AS you never need support.
And don't mind that they're really not very secure. I was one of the recent accounts that got hacked. No explanation or apology was forthcoming. I sorted the password, authentication et al, got back into my account - only for it to be unuseable in an hour.
So I tried the AI Assistant, which can do nothing but send you to password reset (doesn't work), the Postmaster check service (server has no id so doesn't exist), or a contact form. Tried the contact form and the email - got mailer daemon failures. Their servers are a mess and not secure.
Want to talk to a person? Good luck with that. You have to call America for paid support, but if you're from out of the country you just get cut-off. The AI Assistant even suggested speaking to them on Facebook - they bin off comments, and only send a copy paste response in replies.
It's so bad, I've had to contact 1 & 1 Mail and Media, who own them, via their press email. Which also doesn't work. Honestly, it feels like a data scraping scam as Google flagged them for the data breach, and it was only their service that was the problem.
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