One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the business, not verified by us.Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.Great company and excellent customer service. Kristen Hewitt was so professional and helpful and responsive.
Thank you for your positive feedback! We appreciate your review and business.
Very disappointed, order my ramp on 6/1/26, was told it would be shipped in 5-7 business days. It’s June 10th still haven’t received my order, and now being told won’t be shipped until 7-15-26 over a month away!!
We apologize there is a delay in your product shipping due to the product being on back order. We appreciate your patience, please let us know if we can be of further assistance.
Very courteous sales person. Answered all my questions.
Thank you for your positive review and business-we truly appreciate it!
The customer service took care of my problem
Wonderful! We are so glad we could get everything resolved. Please let us know if you need further assistance.
Very easy to order online. Great company to do business with. Med Mart offers great discounts.
Thank you for your kind words, we appreciate your review and business!
So glad Shaun spoke very good English ( and not a 3rd World rep) and very clearly. He was very helpful and polite.
We are glad you had a good purchasing experience with Sean, thank you for your feedback.
The Call back was quick and knowledgeable and easy
We are so glad the purchasing process was easy-that is our expectation for every order! Thank you for your business and review.
Wonderful-thank you for your review and business!
Answered all of my concerns. Gave me confidence in the company and product
Thank you for your feedback, we appreciate it!
product was researched for me before the order was placed
Please let us know if we can be of further assistance!
I cancelled my order right away after I placed an order. I called the customer service and they said they will process the refund. It has been 26 days since the refund request. I called the customer service multiple times to follow up and the answer is always the same. 5-7 business days, request sent to the management. Why is this simple process taking so long? You are so quick to take the money yet so slow in refunding.
We apologize for any delay, our records indicate this has been refunded.
This is the second time I’ve ordered from MedMart. The first time Shawn or Sean (not sure how he spells his name) took my order. I asked to speak with him again today because he was very courteous, helpful, and answered all my questions. I can’t think of how things could have been better.
Please let Sean know if he can be of further assistance, we appreciate your repeat business and review!
Stacy was excellent. So helpful in making the decision. I really appreciated the time she gave me to answering questions.
We agree-Stacy is excellent! Thank you for your kind words, review and business!
My rep was very friendly and knowledgeable of my product.
We pride ourselves in our expert knowledge and customer service. I am so glad we met all expectations!
My experience with ordering (which is what this review covers) was overall pretty good, but definitely had issues: the welcome discount code disappeared so quickly I could not remember it clearly other than it was to be 12% and when I opened my email the code there was only 10%. Two percent is not much but when prices are high and my wife and I are I are on a fix income two percent is two percent. So I went back to the website and use another of our email addresses to get the original code. The other two issues were- offering protection for the shipping & a problem of spinning wheels in the middle of my order before I'd completed it. Asking customers to pay for shipping protection, really? Should your company not be responsible enough to carefully package and ship each item? I know even small Mom & Pop operators like my wife on eBay and Etsy task great pride in packaging their merchandise without extra charge or without the drama of scare tactics like that - from my perspective it is not a good look for your company. As far as the spinning wheels during the ordering process, who knows? Maybe my Internet maybe your system. I only mentioned it in case other have had the same issue, hopefully not & thankfully all worked out in the end (or so I'm hoping 😉). Otherwise, it was easy peasy and I've heard good things about your product.
Thank you for your feedback, we utilize these reviews to grow and improve processes. Please let us know if we can be of further assistance.
The help I received from the support team.
Thank you for the positive review, we appreciate your business!
Christin was very friendly and helpful. She answered all my questions and double checked to make sure she was giving me the correct answers.
Wonderful-thank you for your feedback and business, we truly appreciate it!
Friendly, Helpful, Answered all my questions. Thanks for being there for me.
Thank you for your kind words, we are so happy we could help. Please let us know if we can be of further assistance.
I know nothing about hospital beds. Christine was so helpful. She was patient, informative, and helped me make the best choices.
Thank you for the great feedback, we know once you receive the bed you will love it!
I was ordering the Pride 3 wheeled scooter and thought I was all set until I wasn’t . I called for help and Stacy answered. Stacy was friendly and helpful. She explained why my purchase was not going through on its own. I called my bank as she suggested and all went well. I was Invited to call her back directly with and questions that may pop up.
We agree on your positive feedback on Stacy, she is wonderful. Thank you for your positive feedback and business. Please let us know if we can be of further assistance.
201 reviews matching
marcsmobility.com
Shower Bay
180 Medical
Oxygen Concentrator Store
SpinLife.com
Bradford Exchange
MEDVi
Mediriser