Sales lady was very kind and easy to…
Sales lady was very kind and easy to place order
Reply from Med Mart2026-06-18
Thank you for your business and review!
About Med Mart
Data updated- Website
- www.medmartonline.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 90% (26/29)
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About this business
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the business, not verified by us.Is Med Mart legit?
Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service Was Amazing !
Stacy had the answers for everything ! She was phenomenal! Stacy knew exactly what I ordered, and made sure that I had everything I would need to go with it!
Reply from Med Mart2026-06-18
We take pride in our product knowledge, we feel confident when helping our customers purchase equipment. Thank you for your review, we truly appreciate it!
Great experince with Kristin
Reply from Med Mart2026-06-18
Wonderful! Thank you for sharing your feedback on your sales rep, please let us know if we can be of further assistance.
excellent product...great customer…
excellent product...great customer service
Reply from Med Mart2026-06-18
Wonderful! We are so glad we met your expectations in product and service. Thank you for your review and business and please let us know if we can be of further assistance.
Wonderful contact
Wonderful contact, clear explanation. Patience and efficiency, great experience
Reply from Med Mart2026-06-18
Thank you for taking the time to provide this feedback, we truly appreciate it!
Very good knowledgeable! Anxious to get my bed
Very knowledgeable snd experienced… look forward to getting our bed!
Reply from Med Mart2026-06-18
We feel confident you will be satisfied with your purchase once it arrives. Thank you for your positive review and business-we appreciate it!
Smooth
Smooth, ordering process really saved time.
Reply from Med Mart2026-06-18
We are so glad your purchasing experience was seamless. Thank you for your review!
New Wide Wheelchair
Finding the right product and placing my order was easy. Prices are comparable and hopefully we will received a great product!
Reply from Med Mart2026-06-18
We feel confident you will be satisfied with the selected product. Thank you for your review!
Kristen helped us so much with her…
Kristen helped us so much with her knowledge base and caring kindness. Thank you all very much!
Reply from Med Mart2026-06-15
Thank you for your review and business!
Representative was very helpful
Reply from Med Mart2026-06-15
Thank you! Please let us know if we can be of further assistance.
Outstanding Sales Process
Sales people were extremely knowledgeable and pleasure to work with. We’re not in a hurry to get me off the phone answered one of my questions and provided great support.
Reply from Med Mart2026-06-15
Wonderful-we pride ourselves in taking time with each customer to ensure we get each person what they need. Please let us know if we can be of further assistance.
Great order lady Stacy!
Order lady , Stacy, was very helpful regarding my purchase. Hope the rest of the transaction goes as well.
Reply from Med Mart2026-06-14
Thank you for your feedback, we are so glad the ordering process was seamless! Let us know if you need anything further.
Needing a special piece of medical…
Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discussion with Stacey, quiding, suggesting, and explain the process is all I needed to know I was making the correct choice. Kudos to Med Mart to have such a great person on their team. Thank you.
Reply from Med Mart2026-06-15
Thank you for the positive feedback! We are so glad we could help. Please let us know if you need anything further.
Great Customer Experience!
My experience started with Stacey who promptly responded to my online request with a recommendation that was perfect for my mother's needs. Then after shopping around, Sean easily responded to my barrage of questions and made me completely comfortable with the choice and then offered a deal that I couldn't refuse. Expecting the order soon and looking forward to using the sit-to-stand lift to make our lives easier. Great overall customer experience!
Reply from Med Mart2026-06-15
Thank you for your feedback, we are so glad the ordering process was easy! Please let us know if we can be of further assistance.
Custom wheelchair ⭐️⭐️
Joselle was a tremendous help to me in creating and ordering my new custom wheelchair
Reply from Med Mart2026-06-15
We are so glad you were able to create the wheelchair that will meet your needs. Please let us know if you need further assistance.
Sean was knowledgeable about the…
Sean was knowledgeable about the products and patient in talking to me to determine the best solution for my father.
Reply from Med Mart2026-06-15
We are so glad you had a great ordering process with Sean. Please let us know if we can be of further assistance.
Good service,bad quality.
Med Mart went above and beyond to make sure the delivery company was able to connect me to arrange the delivery. It was greatly appreciated. The product, however, was underwhelming. The mattress has a large, diagonal lump of about 14" in it and the edge seems are poorly done. So, would not recommend,over all.
Reply from Med Mart2026-06-15
We are so glad ordering was seamless, but are sorry the product did not meet your expectation. We are happy to discuss other options, please call us if you are interested.
Second chair with medmart very…
Second chair with medmart very satisfied!
Reply from Med Mart2026-06-15
Thank you for your repeat business and your positive review!
Paid extra for optional parts never received terrible customer service
Paid extra for optional parts never received Paid extra for battery backup and when we needed to use it we find out never installed or received Med Mart has been giving me the run around for 3 week I have been lied to by your customer service person Laura Puertas and keeps avoiding my calls My 82 year old paralyzed wife is in a rented bed which is much smaller then her bed BARRY GOLDBERG 6234768170. Cell 6235231434 Call l I’ll tell you the whole story As of today your customer service person has not returned at least 6 phone calls NO WAY TO RUN BUSINESS
Reply from Med Mart2026-06-15
We would like to look into this review further, however it did not come through with a PO. Please respond to my request so we can provide resolution.
Everything went well
Everything went well, but unable to communicate thru chat option.
Reply from Med Mart2026-06-15
We are sorry you had issues with the chat function, but are glad you were able to place your order. Please let us know if we can be of assistance.
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