Easy to talk to
Easy to talk to. And order what lneeded
Reply from Med Mart2026-07-03
We are so glad you had a positive purchasing experience, thank you for your business and review!
About Med Mart
Data updated- Website
- www.medmartonline.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 90% (26/29)
Do you own Med Mart? Claim this profile for free and start replying to reviews.
About this business
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the business, not verified by us.Is Med Mart legit?
Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Super helpful and kind customer service…
Super helpful and kind customer service - thank you!
Reply from Med Mart2026-07-03
We are so glad you had a positive purchasing experience, thank you for your business and review!
The person that heip me was most…
The person that heip me was most considerate of my needs he helped me make a decision on my purchase. I would highly recommend him
Reply from Med Mart2026-07-03
Thank you for your kind words, we truly appreciate it!
Kristen was knowledgeable
Kristen was knowledgeable, helpful and patient. She helped my decision making greatly!
Reply from Med Mart2026-07-03
Thank you for your kind words about Kristen, we agree-she is all of those things! We appreciate your review and business.
I cannot say enough good things about…
I cannot say enough good things about the staff especially Sean. From the first phone call, they showed genuine care and concern-The representative was patient, took the time to answer all my questions, and made sure I didn't feel like just another customer. Excellent, compassionate service!"
Reply from Med Mart2026-07-03
Thank you for this wonderful review. We truly appreciate your kind terms. Please let us know if we can be of further assistance.
Still have not gotten delivery despite…
Still have not gotten delivery despite assurance it would come before end of the month
Reply from Med Mart2026-07-03
Your product shipped on 6/19, it is in transit to the technician, once it is received the technician will call to set up an appointment. The estimated delivery date to the technician is 7/10-7/16.
The telephone representative handled my…
The telephone representative handled my order quickly and efficiently. She was very helpful in looking up previous m orders and assisting in mcreating a new one. Mympurchase m arrived quickly with no problems
Reply from Med Mart2026-06-29
Thank you for your feedback, we are so glad you had a great purchasing experience. Please let us know if we can be of further assistance.
Costumer service is very good
Reply from Med Mart2026-07-03
We truly appreciate your business and review! Let us know if we can be of further assistance.
Med mart - a home run
Med mart, specifically Darrell went out of their way to make this happen. I never see customer support like this anymore. I will not hesitate to shop them repeatedily for my future needs.
Reply from Med Mart2026-07-03
Our sales team goes above and beyond for their customers and we love hearing it! Thank you for taking the time to write this review, we truly appreciate it.
Helpful staff
They had multiple product choices and the staff helped selecting what was needed.
Reply from Med Mart2026-06-29
Thank you for your review, we truly appreciate it! Please let us know if we can be of further assistance.
They come to find out I had ordered some…
Hey come to find out I had ordered some parts that were incompatible and I was working with two wonderful ladies who helped me so very much ❤️
Reply from Med Mart2026-06-29
We are so glad we were able to remedy this situation and get you what you needed. Thank you for your feedback and business!
Grateful for this lift
The hydraulic lift I bought has been incredible. I can take my husband from bed to his chair and back because it fits in our hallway. We are incredible thankful for this lift.
Reply from Med Mart2026-06-29
Our goal is to help our customers through the equipment we sell. We are so grateful this product is making life easier. Thank you for your review and business!
Customer service very helpful and…
Customer service very helpful and friendly. Zero wait to speak to someone.
Reply from Med Mart2026-06-29
We pride ourselves with our customer support. Thank you for providing feedback on your positive experience, we love to hear it!
Got only part of the wheel chair cost…
Got only part of the wheel chair cost $3000 have to put it together no communication on when frame will arrive or how chair arrives.
Reply from Med Mart2026-06-29
Thank you for your feedback, we sent an email update on 6/26, we will provide further updates such as tracking ASAP. Thank you for your patience, and please reach out if we can help in the meantime.
Well done for expert recommendations
Well done for expert recommendations. Polite, honest, patient with buyer, considerations.
Reply from Med Mart2026-06-29
Thank you for the kind words, we are so happy we could help find the right product.
Great customer service
Great customer service. Quick response and good, practical advice.
Reply from Med Mart2026-06-29
Thank you for your feedback, we truly appreciate it!
good
'twas easy to order
Reply from Med Mart2026-06-29
Wonderful! Thank you for your review.
The deliver drivers were not…
The deliver drivers were not professional at all. When they called to give an eta of arrival they told me they do not carry anything up steps. Told them I confirmed at time of appointment confirmation that they did. Also states on website that you all do. Then he forgets the cover and said oh well the warehouse will handle it.
Reply from Med Mart2026-06-29
We pride ourselves in the work we do and will look into this situation further, this is not the experience we want our customers to have. I do show the cover was shipped and on its way to you.
your site made it easy to place an order
Reply from Med Mart2026-06-29
We are so glad the purchasing experience was easy, thank you for your feedback!
Great job Sean
Sean was extremely helpful in guiding us on our purchase of IBIS. He thoroughly researched with Toyota to determine the compatibility of IBIS with our 2026 Toyota Tndra.
Reply from Med Mart2026-06-29
Thank you for your positive feedback on Sean. He goes above and beyond for all of his customers. Please let us know if we can be of further assistance.
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