One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
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Is Med Mart legit?
Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone.
However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.
The customer service rep was really great - friendly, professional, had the information I needed.
Negative was the phone connection was really bad and made it difficult to hear and was more cognitively exhausting than it needed to be because of that. Since I made a call right after to someone else and the connection was fine I’m assuming the problem was on their side
Reply from Med Mart2026-07-09
Thank you for the feedback, I understand your frustration with connectivity issues, "can you hear me now" :) Thank you for your patience and we will look into this to ensure this is resolved.
Quick affirmation that the battery needed replacement on our sit to stand unit. Confirmed that the model and part numbers matched. Quickly filled the order and made the transaction. The battery arrived within 4 business days. Excellent service. 👍
Reply from Med Mart2026-07-09
We are so glad you had a positive purchasing experience. Please let us know if we can be of further assistance!
7 days return policy, by the time he made it home it was not needed, and the rep say i know it's not the outcome you want to hear, but the policy is outside the window of 7 days. I will not recommend you waste your time on overpriced equipment and shop smarter with other medical suppliers as this one is not a customer friendly or minded place. Buyer Beware!!
As I have know found out they were willing to return the item, but they have a 30% restocking fee ($900), return shipping fee ($376.52), and after repacking another $200, after being charged $3300, I would lose 44% of my money on a product that was never used. I will continue to warn people about this "family owned scam".
Reply from Med Mart2026-07-09
We are sorry you are dissatisfied with the return policy. We are transparent about that policy in hopes to avoid experiences like this. We are a family owned business and truly do care about our customers. We also pride ourselves with competitive pricing and excellent customer service, I am sorry we did not meet your expectation as that is our goal on every order.
Stacy never was much help picking out the right chair to meet our needs. I also was never told about the absolutely ridiculous restocking fee over $1,000 to return it is pure bullshit. I was lied to over and over again about the restocking fee. They said that it was not medical Mart charging it but the company I called the company and they said they had nothing to do with the restocking it was med mart who charged it. It is med mart as proof in the email I got from the so called supervisor.
I tried to do a review and you block it from going out.
I will never have anything to do with you company and I will let everyone know of my horrible experience
Reply from Med Mart2026-07-09
This is not the feedback we like to get, but thank you for sharing your experience. We take these reviews seriously and utilize them to better processes and future orders.
When I was on chat Darrell was very helpful and also when I called to order he was very helpful and very polite
Reply from Med Mart2026-07-06
Thank you for your positive feedback, we are so glad you had a satisfactory purchasing experience. Please let us know if we can be of further assistance!
The people I talked to on the phone Kristan and Shaun were really knowlegable about the product and info about the product. They actually knew what I was talking about; unlike other companies where the people had no idea and did constant phone call transfers to different departments.
Med Mart gets my vote for their in-sourced customer service; which makes all the difference
Reply from Med Mart2026-07-06
Thank you for your feedback-we truly appreciate your business and review!
Darrell Flunker, the senior product specialist was very good listener, responsive, guided properly, genuine, accommodating, and caring.
My experience was great and my review comment is true and based on personal experience.
Bart
Reply from Med Mart2026-07-06
We agree, Darrell is all of those things. He is a true asset to MedMart and our customers. Thank you for your review and business, we truly appreciate it!
First, I spoke to a real person. Darrell explained in detail the products. Helped in selecting the correct bed. Explained pricing and all options. Ordered the bed. Looking forward to receiving the bed.
Reply from Med Mart2026-07-06
Wonderful! We are so glad you had a positive purchasing experience. Please let us know if we can be of further assistance.
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