Helpful
Was Helpful
Reply from Med Mart2026-07-17
Thank you! Please let us know if we can be of further assistance.
About Med Mart
Data updated- Website
- www.medmartonline.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 90% (26/29)
Do you own Med Mart? Claim this profile for free and start replying to reviews.
About this business
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the business, not verified by us.Is Med Mart legit?
Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Darrell was very product knowledgeable
Darrell was very product knowledgeable. He was patient in answering all my questions. Excellent experience.
Reply from Med Mart2026-07-17
Wonderful-we are so glad Darrell was able to help. Please let us know if we can be of further assistance.
Excellent customer representative
Reply from Med Mart2026-07-17
We pride ourselves in our customer service, thank you for taking the time to let us know you had a positive experience. We truly appreciate it!
Company is great but product is slow…
Company is great but product is slow on high-speed to me but company is awesome and send product out right away
Reply from Med Mart2026-07-17
Thank you for your feedback on our team! Although we wish you just as pleased with the product. Please let us know if we can be of further assistance.
Thanks to Laurie at Med Mart Evendale
Thanks to Laurie at Med Mart Evendale! She was very knowledgeable about the products and helped my parents but a wheelchair. Much appreciated!
Reply from Med Mart2026-07-17
Thank you for your positive feedback! We are so glad Laurie was able to help your parents find what they needed.
Very thorough customer service and…
Very thorough customer service and interaction. Love the unit! I have a lot to do modify the chair for my use and steering it is definitely a challenge after 5 1/2 years riding a scooter but practice will make perfect I am confident!!
Reply from Med Mart2026-07-17
We are so glad you love your chair! Good luck getting familiarized with it, please let us know if we can be of further assistance.
Happy , but also leery!
Stacy was very helpful and knowledgeable about the bed that I was interested in and explained all my questions. I also wanted to make sure that the product had a warranty on it will be in use in a very rural area and if anything happens to the bed, I want to make sure that it will be taken care of within a reasonable amount of time.
Reply from Med Mart2026-07-17
Thank you for your feedback. We are glad Stacy was able to help you pick out the right product. I understand your leeriness being in a rural area. We do partner with technicians all over the country and will be here to assist if needed.
Customer service was excellent
Customer service was excellent. Sean was very helpful and explained everything I needed to know about the mattress.
Reply from Med Mart2026-07-17
Thank you for sharing your feedback on Sean and your purchasing experience. Please let us know if we can be of further assistance.
ORDER ARRived much quicker than…
ORDER ARRived much quicker than expected. We have not opened the box because the bedframe is not expected until later this month.
Reply from Med Mart2026-07-17
Thank you for taking the time to review your experience! Please let us know if we can be of further assistance.
didnt show taxes before I clicked…
didnt show taxes before I clicked submit order. Ive never paid taxes on dr. prescribed personal medical equiptment and I dont want Route Protection thank you please reimburse the credit card i used
Reply from Med Mart2026-07-12
Please submit this request to [email protected] and we will have this handled promptly.
It was very easy to order
Reply from Med Mart2026-07-12
We are so glad, thank you for your feedback!
Product and Medicare Knowledgem
I was impressed with product knowledge as the use of the Hoyer Sit to Stand was demonstrated. I was also very impressed with the Medicare knowledge that the manager shared as she explained DME.”””
Reply from Med Mart2026-07-12
Thank you for your kind words. We are here to help and bring a lot of knowledge in the DME world. Please let us know if we can be of further assistance.
Ordered over the phone
Ordered over the phone, confirmed product and billing info completed promptly. Shipping date confirm and delivered on time.
Reply from Med Mart2026-07-12
Thank you for sharing your positive purchasing experience, we love to hear about it. Let us know if we can be of future assistance.
Friendly
Friendly. Knowledgeable. Quick response.
Reply from Med Mart2026-07-12
Wonderful! Thank you for your review. Keep us in mind if we can help in the future.
First time buyer needed some help
First time buyer needed some help. Spoke with Sean he answered all my questions and made decision much easier thanks.
Reply from Med Mart2026-07-12
Thank you for the positive feedback on your experience with Sean! We truly appreciate your review and business. Please let us know if we can be of further assistance.
I was warned not to use an online store…
I was warned not to use an online store for items like this. I should have listened. Staff tried their best and were friendly but in the end they didn’t know the products as well as they sounded and when there was an issue they were dependent on what the manufacturer told them. In the end we’re basically stuck with a mobility scooter that doesn’t fit the hopes we had for it.
Reply from Med Mart2026-07-12
This is not the usual feedback we receive and I apologize for the dissatisfaction of the scooter selected.
I got the name of your company from a…
I got the name of your company from a search on the web for a back, rest product for an up walker, and your company‘s name was one of the companies that carried that item I went to your website, found the item and ordered it
Reply from Med Mart2026-07-12
We are so glad you found us! Please let us know if we can be of further assistance.
10+ star service!!
I wish they had a + sign after the fifth star because Thom gave me 10 star service. He is out of the Kettering Med Mart. He came and had my chair repaired and running quick as a wink. I am so excited to be able to go back on long drives down the bike path. I would highly, highly recommend Med Mart and Thom any time you need your power chair serviced. I am one very happy customer.
Reply from Med Mart2026-07-12
We are so glad you had a wonderful experience with Thom, your feedback means a lot to us.
Company has great products
Reply from Med Mart2026-07-09
Thank you! Please let us know if we can be of assistance in the future.
Sean did a good job helping me with…
Sean did a good job helping me with needs.
Reply from Med Mart2026-07-09
We are so glad you had a positive experience with Sean! Thank you for your review and business, we truly appreciate it!
marcsmobility.com
Shower Bay
180 Medical
Oxygen Concentrator Store
SpinLife.com
Bradford Exchange
MEDVi
Mediriser